Glassell Park Automotive

One of the easiest things to do is find a flat on a slow leak if this was your field of work. Instead they charged me $ 5 to fill up air on all my tires (41 psi which I later was told is too much for mine) and find it after they read the psi. I drove around the block as they told me to and then said come back tomorrow.
I came back, they said come back in a few hours… (Hi I am driving with a flat?) I thought the $ 5 was part of fixing the patch but no, they tried to rip me off again. The owner or the manager is horribly rude. Everyone who worked there looked absolutely miserable.
If you got your car fixed here and gave 3 or more stars, I would go to a legitimate place to see if the right work was done, if at all.
Go elsewhere.

Sooooooo the service I got was great, but the getting there was terrible. The tow truck guy that AAA sent really pressured me into taking my car here rather than my usual Mazda place. Once we got to the shop it became clear that getting stranded cars here is his hustle. I got pretty angry that his reassurances that he «knows a great, really trustworthy place, much closer» was actually «I get a slice of this/​this might be my place.» That being said, they took good care of my car very cheaply. I just wish they would stop the tow truck entrapment. It is extremely off putting.

My tow truck guy recommended that I come here… Big mistake… One my car wasn’t done on time and it took me four buses spanning over 2 and a half hrs to get there only to find my car in pieces when I got there… Then when I finally picked up my car and started to drive home I noticed it was fishtailling… I took it back… He kept telling me my rim was cracked which is untrue because before I took it back I went to my tire dealer who only does tires and wheels… He said it was fine. Then the man at glassell said oh yea my guy said there was something wrong with your strut and suspension in the back. WHAT?!? Why wasn’t I informed? Why wasn’t it fixed? He said because you don’t have any money. I called bs because i told him I had to get the money to fix his what he says was a $ 750 fix… Then he said he didn’t know there was a problem so it wasn’t his fault… I told him he drove it and looked at the back tire when he switched my tires! He said his guy said he felt a problem but didn’t think it was a problem… What does that even mean?!? If you feel a problem look into it because it’s probably a problem!!! Then he told me it was my fault he didn’t notice the problem or tell me about the problem… Not to mention my all of a sudden power steering problem that went out as soon as I left the shop! Frauds… I’m glad it’s my fault I didn’t see a problem with a car i brought to you to show me the problems to fix… Terrible…

Someone left a business card for this place in between my car window and the weather stripping. Wouldn’t you think an automotive repair shop could see the potential damage, though unlikely, that could do if it fell down into the door panel? Job security?

PREFACE: this is a bit long, but I think you guys should know, these guys are racist, misogynist, CROOKS. And I had to call the police because they threatened me when I confronted them about it.
I went to buy new tires yesterday– and spoke to Jose. Jose recommended Blacklion tires as an affordable new tire option, 300 bucks included installation and tax.
I didn’t have the cash on me so I came back at 10:45 this morning with the money and spoke to Oswaldo.
Oswaldo confirmed they had brand new Blacklion tires in stock and could install today by noon.
I called at noon and the line was busy. I called again at 12:20. Still busy. So I just walked over there around 1:30 expecting the car to be ready by then.
Car was not ready. Matt said Oswaldo was test driving it.
15 minutes later Oswaldo pulls up with USED BCT tires, not new Blacklion, not what we discussed and confirmed.
I confronted Oswaldo about the brand. He gave some silly explanation about how these were better tires but they were from the same company. I just asked him again, «Why are there different tires than what I asked on my car and why are they used?»
«They were out of stock.»
BULLSHIT.
I asked him why he did not call to let me know they were out of stock.
Instead of answering, he insisted that these used BCT tires were better and he thought I would be happy with them.
Then he tried to say he did call me and I told him ok.
UMMMMM. NO. WOW. This guy really sucks at lying.
So I spoke to Matt, the owner (allegedly) came out and the two of them put on a show.
Oswaldo was fake explaining to Matt, «oh, I thought she would be happy. These are better tires, for the same price» did not mention they were used.
Oswaldo started MANSPLAINING at me. «why you don’t like the tires, eh? These are better tires? You don’t know what you are talking about!»
I googled BCT on my phone. First thing that came up were less than positive reviews. I told them this is why I did not want these shitty tires.
I came in knowing what I wanted and they treated me like some moron that wouldn’t notice they were ripping me off.
I told them they gave me no reason to trust their explanation or endorse their decision. I calmly explained that it was my money and my decision, my CHOICE of what to put on my car. There was more mansplaining at my face. They were standing TOO close to me. I stepped back, but I should have stepped forward and asserted my space.
Oswaldo finally slipped and said he should have «maybe» called me.
I then asked them to remove the tires and reinstall the tires I came in with.
They told me it would cost $ 40 dollars.
This is when I lost it.
And by loosing it, I mean I used my most assertive tone and told them that I would not be paying them to fix their mistake. That I would not pay one dollar.
And that is when Oswaldo and Matt lost it.
These guys did not like me asserting myself and they let me know by using the following threatening language:
«fucking bitch»
«stupid asian»
Mixed in with «whore» and a few other colorful things in a myriad of combinations.
I told them they shouldn’t speak to me like that to which Matt replied, «NOW I’M GETTING ANGRY. I CAN DO WHATEVER I WANT. LEAVE YOU STUPID BITCH ASIAN.»
Which made me think he might come after me with a wrench.
Instead, he blocked my car in the lot so I could not move it.
So, I puffed up my chest and told them I was calling the police.
I dialed 911 and let the operator know that I didn’t feel safe and could not leave my car for fear of them busting the windows or ripping things out of the engine.
The operator asked me to get away from the garage and to just wait for police.
So I walked over to the next building and waited. The police came about 40 minutes later.
Police couldn’t do much and told me I had to pay the $ 40 dollars and told me that I would need to pursue them in small claims court, which obviously is not worth it despite the hate speech and all.
I was still glad cops came because they made me feel safe enough to approach my car and to check and make sure they put MY tires back on and that it wouldn’t cost more than 40 bucks to do (WHICH IS STILL A RIP OFF).
I missed a babysitting gig because of this. I needed that money! And I don’t have the time to go after them in court.
The worst part is this would never have happened if I was a dude. They would never have tried to pull this on me if I were a man.
I was there, I have been there, I know what it feels like when a place of service that is considered man territory is being shady with me because I’m a woman. This is the first time I really put my foot down and spoke up and followed through as far as I could in terms of trying to get treated fairly.
I went out of my way to give these jerks my business and this is what I got back in return for coming in with an informed decision about my car/​safety. ZERO STARS.
I ended up going into Glendale, over to Best Buy Tire Pros. They are great by the way.

I drove my car from Missouri to California, and some time in Colorado my transmission started going. I brought it in and was told I would need a new transmission and it would cost about $ 1300. I needed it back within 4 days because I was starting a new job, and Matt said he would work on it on Sunday if he had to to make sure I got it.
I got a call the next day, and he said that there was less damage then they originally thought there would be and it could be fixed for $ 900. It would also be done within a day.
They are honest, nice, and hard working. I would definitely recommend this garage. Thanks, Matt!

I found this place because my boyfriend’s car had died right in front of the shop in the middle of the night. We were kind of nervous because we had no idea if this shop was any good or not. Well, I take it as fate because these guys are amazing. We have finally found our Holy Grail Mechanic. They are honest, trustworthy and genuine folks and their prices are lower than anywhere around. We ended up buying a new used car later that week and they fixed her up real nice.
Ask for Matt. He manages the whole place and is the nicest, friendliest guy. He also does really great work. You rock Matt!!! See you soon ;)

Over the past couple of years they have done a few small jobs like tires and brakes. I also sent my girlfriend to them for a medium sized job. I have had a very good experience there each time. The prices are reasonable and below the other auto repair places in the area. In my experience this place is on the level. And trust me, I always scrutinize repair shops for sneaky tactics and overcharging.

Excellent find. They’re honest, skilled and easy to communicate with. I rolled in and they got on the problem right away, and ended up fixing the problem for a lot less than another shop had quoted. Highly recommended.

My daughter found this shop in LA and they have been VERY reasonable and very nice to deal with. They have not gouged her as many shops are prone to do but have treated her with kindness and honesty. The repairs have been fine. This is a hard to find combination. (I almost hate to post this for fear of jinxing the relationship!)

These guys saved me about $ 1500…
I was just moving to Southern CA and my engine went out going over the Grapevine. I had to have my car towed to Glendale and then was given the runaround by Glendale Toyota (don’t EVER go there!). The guy who towed me back to my house was awesome and worked for Glassell Automotive. He gave me their card and I called to find out what they could do to help me. The owner was awesome. They were able to find me a great salvaged engine and saved me about $ 1500…my car has run great ever since. If you want an honest privately owned automotive repair shop, this is the place to go. I will be taking my car back there in the future for regular maintenance :)