Forex Eagle Rock

This review is only for the female receptionist in the Forex office. The owner and his assistant pick-​up guy are the best in customer service. This woman is a different story. She is totally unprofessional, and thinks she knows better than the customer. I called Forex to follow-​up on the box I sent. She said it’s in the port in Manila. Fine. We hang up. Then, she calls me back while I was driving. She said she couldn’t hear me, so if I can call back later. I parked the car and called because I’m thinking this woman has an update on my box, and it must be pretty urgent for her to call me. She said she was on a long distance call and I should call back — note: she didn’t offer to call me back as a good customer relation gesture; I should call her back. Okay. I said I’ll hold. She kept me on hold for the longest time until I finally hang up. When I got the chance to call her back, she wouldn’t let me speak. I was going to tell her it’s common courtesy, when a customer is put on hold longer than what is acceptable, for her to say she’s going to be longer than anticipated, and she (not me) will call me back, rather than have me on hold for much longer. Unfortunately, I didn’t finish what I was saying because this woman hang up on me! I am a long time customer, and I am glad I have not had any interaction with this sorry excuse of a customer-​service person until now. I am giving one star because I don’t think I can post without assigning a score. You totally do not deserve any star, just for the record!

Where do i begin… Let me start off by saying this is by far the best door to door cargo service I’ve experienced. The super friendly staff at this facility went above and beyond what i expected.
I called in on a Saturday night hoping they do pick ups on Sunday and to my surprise they do. The secretary on the phone was a real pleasure to deal with. She gave me all the pricing and specials they had to help me decide which route i wanted to go.
So after i decided on the time, we made an arrangement for the delivery guy to meet at my place the following Sunday to have my packages picked up and ready to be shipped. The driver was awesome and arrived in a timely manner. He also straps your boxes at no extra cost so they don’t open during delivery. The driver was more helpful than any other delivery companies I’ve dealt with and trust me, I’ve dealt with quiet a few.
Great experience and friendly staff! I will definitely be using FOREX from now on. Oh yeah, they also mail a photo of the recipient and package to show proof your packages was delivered!!! 5+ STARS!!!