Doubletree by Hilton Los Angeles Downtown

Service was super. arriving at 9am PST after traveling for 5 hours from EST they accomadated and early checkin! nice restaurant, quirky floor plan and in need of a bit of TLC. Would stay again.

Gross place, dirty, bed bugs and insects!!!
Horrible manager with the purple shirt.
The parking is super expensive and they do not tell you previous to booking.
Everything about this place makes me feel like such a waste of money!!!

Clean room and very comfortable bed. Our room on the 19^th floor had a beautiful view on downtown LA and the Japanese garden. Friendly and welcoming staff, they made our stay joyful. The only thing that we didn’t appreciate was the $ 35/​day for self parking or the $ 40/​day for valet parking. Didn’t really have much choice, otherwise it’s a hotel I will recommend. Special thanks for all Doubletree by Hilton downtown LA’s staff.

Was pretty happy with my stay. The Justice Tavern was very tasty, a tad pricey, I was on a short vacation, so I considered it a treat. All the staff were polite and helpful.

Stayed here after staying one night after staying at a trendy hollywood hotel. Prefer here. Service was great, hotel rooms were clean, fresh sheets, warm cookies. Bell hop was super attentive getting us fresh waters after we were dropped off one night at the hotel.

Love this property!!!
I’m a real ball buster when it comes to hotels and I was very very comfortable here. Bed great, A/​C great, room size great. Staff friendly and accommodating.
Bravo!

I had a room block for 50 rooms through Ayda. From the moment we booked she was so attentive. There were a few communication problems but everything worked out in the end. My guests had all great things to say about their stay and of course loved the cookies. We rented the presidential suite and they left a bottle of champagne for us. The bellboy Jacob was so accommodating with our needs and we were bellboy hogs that weekend. They never complained or were irritated. We took pictures in the garden and they were beautiful. I would stay there again and so will my guests.

The shuttle service was awful. I arranged for my family to take the shuttle service to Morton’s at 6pm. At 5:30pm the shuttle driver called me and told me he was there and ready to go. I explained to him that we weren’t scheduled to leave until 6pm. He wasn’t sure if he would be able to come back but said he would call me again. He called me at 5:50 and said he couldn’t take us to the rehearsal dinner. The front desk staff said they would give us taxi vouchers. When the taxis arrived, the gentleman at the front desk was nowhere to be found. It was a frustrating experience.

So stayed here again because of a wedding in DTLA, and since everyone was at the Miyako, decided to stay here and use my HHonors points. I love The Hilton family hotels because they strive to be the best.
Checked in late, probably about 11pm or 12am… and was given a room with just 1 bed, even though I requested 2. Not an issue, we go downstairs and swap rooms (however this time, NOT on the HHonors floor, which is understandable, not mad about that). The woman is very kind, and helped us get into another room.
And then the downfall. This room was not well maintained. (1421) The bathroom was dirty, the drain didn’t drain well, and signs of age riddled the room. Room faintly smelled of smoke… and as I showered, all i could notice was the black mold in the edges, the dirt in the corners that looked like it had been missed the past 100 cleanings, and the shower didn’t drain fast enough, so I stood in a shallow pool of my own dirt. It was not the Doubletree I am used to.
Given the price of Valet, and if my next stay is going to be in a room like this, I will more than likely not stay here anymore. Sad, because you can’t beat the location, the customer service, nor the chocolate chip cookies.
Sad to say the least. I wasted my HHonors points on a cruddy stay like this. The only real positive would be the cookies, and there were no more protesters that morning.

How to lose a large client in 30 minutes or less.
This review is on the booking process alone.
I called today to try and request a proposal for a block of rooms and a meeting space. I had two options upon calling: press 1 for reservations or press 0 for a hotel care specialist. I pressed 0, I was sent to a voicemail. I called back and pressed 1 and stood on hold for 10 minutes until a woman answered and told me that she cannot do group reservations, they have a special department for that.
me: «Oh, ok! Do you mind transferring me?»
reservationist: «I don’t have that function available, sir.» *transfers me to their corporate office*
–puzzled, but I’ll take it–
Corporate office asks me which hotel I’m looking to book rooms at. I explain the DoubleTree in DTLA. So she transfers me back to the hotel.
–scratching my head–
Another woman answers and gets my information and says she will have to transfer me to Tyson. Puts me on hold for 2 minutes comes back and hangs up on me.
I tried to call back to ask for Tyson directly, but nobody knows who Tyson in group sales is.
This whole event took me a total of 30 minutes and got me absolutely nowhere.

The good first. The breakfast is a step above average DoubleTree fare. The staff is indifferent, but the buffet is well stocked and the omelette bar is a good day starter.
Know where you are before you book. If you are uncomfortable walking around an area full of city denizens, this is not your place. You are at least a few block walk from any entertainment or food choices. Especially after dark.
The lobby is a mish mash. The Starbucks is hidden and the workout facility is kind of poor. There is no pool and no executive suite. As a Diamond Hilton member there was no incentive for me to stay here. I was not greeted as a Diamond member and I was not given an upgrade despite there being several rooms available for upgrade according to Hilton Customer Service.
The front desk staff is pretty indifferent to customers. I watched quite a few interactions and although they were not rude, they were not quite Hilton level either.
To top it off, the micro-​bathroom layout is getting old in these DoubleTree conversions.
Really not worth anything over $ 150 per night.

My friend and I stayed at the DoubleTree on my LA hotel tour week. Out of the 4 places I stayed at, this was by far the worst. But I was paying for this night out of my own pocket and I saw a good value using Hilton points + cash.
We checked in on a Saturday afternoon and stayed through Sunday so we were able to find easy and safe street parking near the hotel entrance at no cost! When we checked in, we were handed two cold cookies. Not a big deal but I thought DoubleTree’s signature is the warm cookies.
Anyway, we took our cookies and our luggage to the elevator bank, where we waited forever for the old rickety elevator to come. We dreaded having to ride the elevator every time we had to leave or come back to the hotel.
The hotel is in a great location, where you can easily walk to Little Tokyo, the Arts District, Grand Central Market, and the bars in the Historic Core. Of course to get to some of these places, you need to walk past dozens of homeless people so do walk in groups.
We came back to the hotel after the bars closed and fell asleep right away. Unfortunately, we were awakened before 7am by protesters outside the hotel with megaphones. I tried to lie in bed and ignore it but I was unsuccessful. The front desk explained that the protesters were trying to encourage the hotel’s staff to get involved in a union. Given that the protest concerned the hotel, I felt that the hotel should offer some compensation for waking everyone up so early on a Sunday morning.
They offered me free parking, which was of no value to me since I had parked for free on the street. Then, they offered me free breakfast, which was again useless since we were going to head out soon for an early lunch with friends. Finally, they offered me 10,000 Hilton points. For those of you who are familiar with Hilton points, you know that 10,000 is worth even less than the first two options. I asked for a refund of the cash portion of my room rate. The hotel refused. It took two calls into the general Hilton customer service number several days later to sort this unpleasant stay out. In the end, the stay only cost me 16,000 Hilton points but I’m not even sure that was worth it given the headache it caused.
On a positive note, the Japanese garden is nice.

Clean, fresh smelling room. I am 7 months pregnant and I found their bed to be the most comfortable bed I’ve slept in throughout my pregnancy. We looked to see what brand the mattress was, because I am gonna need that at in my life!
I found the bathroom to be a little too small, but it was nice and clean.
The valet guys were nice but the cost for valet was $ 40, which is a little too much?!
Overall I think it is a better quality hotel than Hilton, where I stayed last night and was not thrilled.

Why hello Hilton’s honors! What a treat and what luck that we got to stay here for the weekend. Nevertheless during the World Special Olympics but it wasn’t too crowded or loud.
This was a nice hotel to stay in being so close to many of the sights, sounds and food of DTLA. Parking is not the best especially at a steep $ 35 per night and good luck getting parking at certain times… because once its full its either valet parking or outside. ew.
Once you actually make it to the elevator up to the lobby, its a beautiful sight. Japanese themed with water painted scrolls towering above the bar as the lights are adorned with Japanese umbrellas. Check in was easy peasy and they gave you a cookie to help tied over your travel hunger pains. There is a bar, a small convenience/​gift shop, the typical gym and an attached restaurant… but what stood out was the G floor. The Kyoto Japanese Garden floor… which I will get to later.
The room itself was cozy and nice. What drew me to love the room was the traditional Japanese sliding doors as the window covers! I always wanted some in my home (when I do get one) so being able to pretend to have some just for the weekend was amazing! The room itself was comfortable and the bed was a bit too soft for me, but everyone has their preference. The best part of the room was the complimentary water (what?! I don’t have to pay $ 3.75 for a bottle water in my room your teasing me with?!).
So to the Garden. WOW! Being in the city of cement (and the smell of urine…) this garden is quite a hidden gem for DTLA. Two beautiful levels of greenery, traditional plants and trees from Japan and even a plethora of mini waterfalls. There is even a space where folks can sit, hang out, have a drink and relax. Folks can rent out the space for weddings or special occasions and there is a banquet hall attached to the garden for the indoor dining.
Check out was easy, but keep one of your room key cards to be able to get out of the parking lot or you’ll look stupid stuck at the gate trying to get out. No, that wasn’t us.

Well let’s see… don’t make the same mistake as me and stay here, I literally have nothing good to say…
:edit, I found something good about my stay here; I get to leave in the morning:
* rude parking attendants (one actually started an argument with my über driver and yelled curse words at us as he drove into the garage)
* incredibly rude/​unhelpful desk staff
* broken ac in the room, asked front desk to do something, they said they’d send someone up, it’s my last night here, two days ago I asked…
* constant leak from tub faucet
* disgustingly tiny bathroom not at all like the photos on the page
* missing dowel on curtains
* lamp shades cracked and visibly run down
* limited over priced room service
* cable kept cutting/​losing signal
* house keeping just barges in at 9am w/​o knocking
I always stay at the omni down the street, you should too.

Avoid this hotel. Rude valet service, steep downtown LA overnight parking prices ($ 32 per night self park/​$ 38 per night valet park). Stayed here for a two-​day work conference that validated full-​day parking for both days, and they still demanded that I pay $ 32 for the overnight charge. The valet attendant first told me to pay $ 55, then they told me I would have to pay $ 20, then they told me I wouldn’t have to pay, and then finally they demanded $ 32. Unorganized, rude, and unreasonable.
Further, there are daily protests at all hours. I support the protesters’ right to protest, but it is inconvenient when it prevents you from accessing the hotel/​restaurant/​amenities.
Don’t recommend this hotel.

What a beautiful hotel.
When you enter the lobby the modern furniture takes you to somewhere away from downtown. Kind of weird.
I was here for business at the Garden Terrace. How beautiful. There are waterfalls, trees, greenery and a bridge that sets the mods being in Little Tokyo with a backdrop of the L.A. skyline adds a nice touch.

I stayed in their Hilton Honors Floors (way on the top floor) which was fantastic. I had a full living room, a full dinette, a full bar like sink, huge 2 TV, and a huge separate bedroom with master bath. It was nice that my company made an effort to ensure I was comfortable during my week stay in Los Angeles for business.
I have to say, getting handed a warm cookie every time I walk through the lobby is quite nice. I’ve stayed at several Double Tree by Hilton now for business, and they have been on point on that! This Double Tree is by far one of the larger one. They have a garden, and a fantastic bar lounge at the main lobby called «Justice.» The staff there are just super nice. I think the bartender’s name was Devon? He was super great especially when we worked late and had to order food. He even accommodated us to stay after 11pm since that’s their closing time.
When you travel for business and you work more than 14 hours, it’s nice to know you can get pampered. I’d recommend staying here either for business or vacation because they’ll do just that!
Until then, Cheers! ~ :p

Staying at the Doubletree for our «Stay-​cation Anniversary Weekend» in DTLA! This used to be a Japanese hotel that got bought out and turned into a Doubletree, so it has the standards of an upper– middle class hotel chain, but the quaintness of a boutique hotel. Very clean spacious rooms, courteous concierge (warm cookie for each guest with check-​in), beautiful Japanese Garden that would be perfect for wedding reception. It’s walking distance to all the eateries and shopping in Little Tokyo, so plenty of choices to dine.
With its beautiful Asian-​themed garden, I would love for this hotel to maybe sponsor /​host more Asian artists/​chefs (local or international) in small soirée or outdoor performances in the summer. It’s a small space, but it would be such a great venue for summer events like Getty Center’s Saturdays Off the 405 or even the Fusion Fridays at USC Pacific Asia Museum.

Pre-​Contiki hotel for a few nights– that started well with a cute choc chip cookie on arrival. Got super excited reading about it on their hotel website lol it didn’t disappoint. Shared a room with a friend on a beautiful cloud bed and got the room service which was lovely for her birthday. Recommend. Good room– with a handy safe to lock our electronics, TV though we didn’t need it. Clean, which was fantastic and a lovely full line of Citron bath products by Crabtree & Evelyn in the bathroom.
Enjoyed the Asian-​fusion décor theme and the lobby is beautiful– like a fancy Asian restaurant with comfortable chairs and couches. The interior design is well on point. Staff were great when we were trying to book fun stuff to fill our days and to get around from their downtown L.A. base. Cool rooftop bar with a Japanese water-​style garden that is lovely to wander around.
Decent hotel