Divine

Staff is very rude. I usually shop in sweat pants but that has nothing to do with whats in my pockets. I love their dresses and really wanted to purchase a bday dress there but I feel like I’m passive-​aggressively prejudged and chased out. I love the dresses but my pride is way too big to go back.
(This is an older review I had to repost to merge my duplicate profiles)

The clothes are cute, I’ve bought things from here before. No more. Honestly, as soon as I walk in, I want to leave right away because the women who work here just stare at you and follow you around. It’s really creepy. I come to spend my money, but I feel so uncomfortable that I just end up feeling pushed out, so I leave quickly. I have a $ 200 gift card here that I’m too scared to spend because they’re so rude here. They’re losing customers and business because of the attitude. Hire kind & friendly staff who smile, maybe you’ll do better in sales…
ps. Please stop staring at me.

I went in with a friend who was looking for jeans. The young woman who helped her was actually quite nice and very helpful. BUT the other sales woman in the store looked down on EVERY. SINGLE. PERSON who walked in and the owner/​manager/​guy who walked around saying nothing to anyone was exceptionally rude and stand offish. Since when is saying «hello» beneath people in retail? Spoiler alert: you work IN RETAIL!!! You are not Kim Kardashian (I reference her since she is clearly the fashion icon for this store filled with too tight, boob exposing clothing). FYI, even the Kardashians are polite. Here’s some advice: a little lesson in customer service wouldn’t hurt. I am still in shock at how everyone who walked in (when I was there) was treated.
The arrogance and snobbiness of these RETAIL employees was palpable. I feel like this is where Claire’s boutique has done a disservice in selling so many «I’m a princess» items. The problem is, too many people believe that sentiment. One of the most uncomfortable retail experiences I have ever had.
Furthermore, if you shop here, I am telling you now you are being scammed. Frame jeans? They should retail at MAX $ 80… Maybe $ 90. Instead, this store sells them for $ 225 but when I walked in, they were conveniently on sale for $ 59. This is not a sale. This is what the original price should have been (pretty much). Don’t believe me? See how much they resale for on Ebay. That is how you can tell what jeans are really worth. I’ll bet Frame resell at about $ 30. Am I right? Mmm– Hmmmm.
Do not shop here. You can find the same clothes in about 100 places in Glendale/​Studio City/​Melrose for about 50% less. Worst employees (save the one lady who helped my friend. Miss, you were very nice — you should work somewhere else), clothing for whores (hand to God, there was a skirt with horizontal slits all the way up the front. We called it the «Vagina blinds» skirt), and Price Gouging violations (in my opinion).
Do. Not. Shop. Here… unless you are in the mood to be disrespected by people who make $ 10 an hour. How is this store still open? PS, if I am conveniently dead in a few weeks, we know how this store stayed open. That’s actually the only logical explanation. It’s probably run by the mafi… On second thought… This is the greatest store of all time! Shop here! Only place to shop in LA!

This place doesn’t even deserve a star! EXTREMELY rude employees. I am never coming back due to this. The manager needs to retrain these girls. Lost another customer. Sorry not sorry.

I love the dresses here both evening gowns and just fun nights out type dresses– one of the best selections in LA. The reason for the 4 stars is the return policy. This is a small boutique with pricey items and dresses, so their return policy is pretty strict. I think it is 7 days and exchange only. Make sure you love your selections prior to buying!!! Happy shopping

A star is not deserving for this store. I purchased a dress for New Years Eve. I loved the dress but was concerned about the embellishment so I notified the owner who I’ve known from shopping at the store. His response was don’t worry we will fix it. I took his word for it and bought the dress. I wore the dress for 3 hours and I noticed the embellishment was coming undone I also noticed there was a tear in the mesh of the dress. I thought to myself thank god I spoke with the owner previously. I went back to the store and the staff was so rude and unhelpful. The owner wouldn’t even come out to speak to me. I was denied manager names or when the owner would be in to further discuss. Worst customer service ever! I will never refer anyone or shop there again

The worst costumer service I ever experience, from the employees to the owner have attitude when you ask them about size, they said they don’t have when the size I want is still hanging in the store plus the price and the quality of their dress don’t much, they high priced it because they are located in Beverly center mall, it will make sense at list if they use quality fabric, in general that store don’t belong in that mall with cheap material they sale is not recommended !!!

I called to get a buyers email and immediately got the most rude man on the phone who answered, said it extremely fast and when I questioned what the last letter he said in it was he just hung up. Totally bad service

I asked to try on a white dress and the saleswoman told me I can only try it on in black. When I said I want to only try the white one she said I can’t because I might make it dirty. Really??? How am I supposed to tell if it’s see through without trying it on? If it looks good on my skin tone? If it is flattering? Never coming back.

They sold me a damaged item without me noticing and when I discovered and went back to confront them and return it, they refused and said no return, only exchange. I explained this applies only under normal circumstances when you sell item in new condition, they still refused. The owner is the rudest person I’ve ever talked to in my life.
Beware of this store. Their merchandise is of super low quality, yet super expensive.

I bought a dress here just two days ago for my engagement party and am actually interested in a couple of other dresses they have for a wedding this weekend but refuse to go back.
The dress I bought is not returnable and I was told by the owner that I can exchange within 7 days of the time of purchase. This is a very small time frame and I frequent many other stores that have better return policies than this.
The sales girls are helpful when picking out dresses but they don’t leave you alone in the dressing room and didn’t hesitate to tell me that every dress I tried on looked great on me despite this not being true. I’m bothered at how pushy and ungeunine they were about getting me to purchase something.
The man who seemed to be the owner of this place was extremely rude. While I was looking at a black dress, he walks over and grabs it without saying anything to me about taking it. I ask a bit later if the store does holds and he says, «No. This is the last one.» Hmm, ok. So you don’t want me to buy the last one? Additionally, I asked if he knows what time Bloomingdales closes and he said, «How should I know, I’m not Bloomingdales.» Yikes. I still bought the dress because I liked it a lot but I will not be coming back.

I give 2 stars for their beautiful dresses and helpful floor saleswomen. However, the owner of this store was incredibly rude and would not put a dress on hold for me for 1 hour. He stated that they can not hold anything for me and took the dress from the salesclerk and dropped it on the back table. I was going to come back and purchase the dress, after looking around the mall, but I decided to purchase it online because I did not want to give business to such a rude owner. I hope the girls didn’t work on commission because they were sweet as can be.

Wow. The rudest customer service ever. I called to make sure they had a dress I wanted so I didn’t have to drive there for nothing and the response I got was, «Ok, we have customers here so you can come look for yourself!» and immediately hangs up. BYE FELICIA!

one star for their cute dresses, but thats IT. The employees there are so snobby and rude. They sure follow you around in the store, but not to help you, just to watch you, you know, in case you steal an item. HAAHHH
I’d rather go out dressed in a trash bag than have to spend a dime in that store…
I was about to purchase a dress I tried on, but the lady who worked there was SO RUDE. I didn’t buy the dress, and I didn’t even thank her or say goodbye. Sorry not sorry.

I really liked this store and the staff! I bought three dresses and a couple sweaters. The staff were friendly and happy to help. They have a lot of really over the top revealing dresses but they also have a lot of more conservative things if you look closely. I love that they carry Wildfox as those are my favorite sweaters. If you’re looking for a black tie gown, they have an assortment but again they are pretty sexy and revealing.

Worst customer service! If you’re planning on spending over $ 400 for a dress, you better feel like you’re getting quality with the best service. Spend your money elsewhere… We found beautiful dresses but the owner came out and said «no pictures!» How rude??? We were shopping for my gf’s engagement dress. We left in a hurry and when I went back to tell them how bad their customer service was, the lady shrugged her shoulders… DO NOT BUY from them!!! You are better off at a different store! Never going back!

I walked into this store while on a shopping rampage, hoping to find a cute top. I was drawn in by the beautiful dresses in the display window and saw that they also had normal tops on the tables. I made eye contact with one of the girls working the floor and she gave me an incredibly rude look, said nothing to me, and went back to folding clothes or whatever she was doing. I came on Unilocal to give one star to this place just because of that nasty treatment. Owner of the store, if you’re reading this, you really need to train your sales girls to at least pretend to like their job and the people who consider buying your clothes. It’s seriously hurting your business.

This store has cute clothes, but the staff is awful. Rude and bitchy!!! I called and asked if they had a specific dress that was on their website. They confirmed they had the dress in my size… i get to the store and see the dress and it had horrible stains all over THE FRONT! I decided to give this boutique a second shot a few months later and had a horrible experience again. I purchased a sky dress for a party I had to attend. The girls who work there have the worst attitudes the second time around were worse than the first. I paid full price for the dress and the same day I went to robertson and see the identical dress I purchased for full price discounted for more than half off. The people in this store rub me the wrong way and I will never spend a penny with them again.

Love this store. Great selection and friendly staff. I purchased a MarkWongWang dress for the VMAs here and got tons of complements. They also have an AMAZING selection of Wildfox sweaters and jumpers. You can find great J brand denim here. I always recommend Divine

Besides that its a cute store with nice stuff. im not happy. I found my prom dress here about 2 weeks ago and once i decided it was the ‘one’ i tried calling them about 4 times to ask if they could put it on hold. No one ever answered the phone nor called me back. Needless to say i went back today and the same lady didnt even recognize me and they sold my dress. She then proceeded to tell me that i called the wrong number. Are you kidding me? The machine says «thanks for calling divine at the beverly center» thats just not cool.
I got the same dress at a boutique on melrose.
good bye divine. you need new employees who are nicer.