Dewey Pest Control

Horrible customer service, rude operators, lazy exterminators. Have given them numerous chances and everytime, I regret it. I fired them today.
They don’t show up when they are supposed to, when they do it’s a shoddy, half assed job. They conveniently «forget» to spray the entire exterior, technician decides if he will do the job or not and they try to bill you a month early and blame it on the corporate offices. More like they want to get paid because if it’s based on service rendered, they’d never get paid.
Stay far away from this one —
* the Dewey Pest Control office I’m referring to has Richard as the manager and Cassandra as the office person. The phone # was 310−212−3936

Brian Herstine, the manager worked to make things right and regained my trust and loyalty.
I had subterranean termites about 3 years ago and had a Dewey take care of the problem for me. Anthony came and did the work and I was very happy with the fantastic level of customer service and knowledge that Anthony Raya possessed. Fast forward 3 years later. I was cleaning out my closet and noticed subterranean termite tubes inside the closet. I called Dewey and asked them to come out again to do an inspection to make sure that I don’t have a new infestation (unfortunately Anthony Raya was no longer there so they were going to send out another person). They sent out a «Pest Management Specialist» named Jeremiah Jaramillo. He came out and performed an inspection. I explained to him that I had termites 3 years ago and it was in the crawlspace under the house, just below the bathroom. I said the tube I saw in the closet may be a remnant from the infestation I had 3 years ago. I asked him to do a through check by going under the house and see if we have an active live termite colony. I asked him several questions about the infestation, the chemicals that were used for treatment, and how long it should last. He was very evasive. Now I my trust level is falling fast. My thoughts were this: the area was treated about 3 years ago, so the chemical called Thermidor should still be active (it supposedly lasts 5 years), The chemicals were put under the house in the crawlspace so it couldn’t have been washed away by rain or water, when I broke the termite tubes no live termites crawled out, I didn’t want to spend more money to treat if there is no live termite infestation. This is what got me so angry: without going under the house to do an inspection to determine if the termite are still there, he said that he recommends retreating the area again. I said to him, shouldn’t you go under the house to determine if the termites are still «live» before you try to sell me the treatment service. His response was: «I’ll have to charge you $ 175 for me to go under the house». So I thought: SO YOU WANT ME TO PAY FOR A TREATMENT WITHOUT FIRST DETERMINING FOR CERTAIN WHETHER I EVEN HAVE AN ACTIVE TERMITE INFESTATION. YOU ARE NOT ACTING IN THE INTEREST OF THE CUSTOMER; ALL YOU WANT IS TO SELL ME A SERVICE I MAY NOT NEED.
I called the manager of the branch and spoke to the manager, Brian Herstine. I explained to him that I was very dissatisfied with the service I got. I explained to him that I used Dewey several years before and at that time Anthony Raya did an outstanding job; but this time, the service level was terrible and that Jeremiah Jaramillo was not acting in the best interest of the customer. Brian Herstine apologized and said he would make things right. So he personally came out 2 days later with another tech named Fili. Brian was very professional, helpful, and commendable. They suited up and crawled under the house and did a thorough inspection to see if the termites are still alive. They discovered that all the termite tubes are old and inactive. There were no live active subterranean colony to worry about. I was relieved to hear that. I thanked them and said that I was very satisfied with how they made things right. I am a very satisfied customer again and they regained my loyalty.
Thank you Brian and Fili for doing what is needed to make things right and making this customer happy. You have regained my trust and loyal to Dewey. I will be calling you guys again next time I need pest/​termite service.

Dewey Pest Control sprays my property for ants, ’cause we have them bad up in the hills. So when I saw a SWARM of termites in my outside laundry room (BTW, big yuck), I called them to see if they could handle the problem.
They sent out Anthony, who was very personable, very prompt, and explained everything to me. I have subterranean termites underground. They build little dirt tunnels and enter through small openings. I had an extra refrigerator in the laundry room and there were termite tunnels on the side of it, next to the brick wall. Ugg. No laundry for the next week until they came back to exterminate.
So they gave me an appt the next Friday, and Anthony showed up – again, on time, polite, efficient, knowledgeable — and around 10 am I took Joey and sped off for the day. He said I didn’t need to leave, since the «fix» was outside, but I wasn’t taking any chances of spare poison floating through the air.
Anthony said they drill little holes in the concrete all around the patio and laundry room, and then he goes underneath the house to do the rest. (They gave me a choice of only doing the part of the house around the laundry room, but I went for the whole deal.) Then they shoot poison down into the ground, and that kills the subterranean termites.
Got home around 3:30 and everything had been done. He even cleaned up the little dirt tunnels and the floor of the laundry room was spic and span.
Termites are really gross and it was a relief to have the problem taken care of. On top of it, I liked having it done by a local company with personal service. Go, Dewey Pest Control!