Daniel’s Jewelers

Thank you Maria and Francisco for being patient with me and for providing outstanding customer service. I can’t wait to pick up my new ring! :)

Terrible.
In 2015 in an upscale mall you don’t expect flea market service.
I bought my wife a very expensive gold and diamond ring.
She went back twice for a black color on her skin under the ring.
1^st time they polished it a few seconds it and said its fine.
2^nd time they said she is allergic to 14K Gold, its not their problem and she should go to a doctor, but she can trade it in for 18K gold for $ 600.
needless to say, she has many other 14K jewelry with no side effects.
we highly doubt its real gold, and will now have the ring checked.
stay away.

Bought many items at this store over time. The last visit with no purchase was the best. Daniella and Sterling were super helpful and informative with no pressure. They were informative and provided excellent service. Thanks, you’re actions are the reasons why I continue to get my simple gifts there.

What a Scam! Stay away from these scam artists or you will get ripped off. This is one of the biggest scams Ive ever seen. They guarantee to Finance anyone so I applied and they approved me. So I pick out a ring and they want 70% down! Initially they told me $ 300, well now they wanted over $ 800 down, which I couldnt afford. So, I picked something that was $ 400 less, figuring that will lower my down payment to $ 400 or so. No, the down payment went to 80% on the less expenaive ring. So now they wanted $ 600 down on a $ 700 ring! The manager, Ali, is a slimey used car salesman type. He was so annoying. At one poiny he was trying to sell me on a solataire diamond that was so cloudy and full of inclusions. It was cheap because it was a lousy diamond. Ali actually said to me, «so what, its still a rock. A rock is a rock». Lol. Ok, but here“s the biggest part of the scam — the down payment they ask for is MORE than the piece is worth! Of course they finance anyone because they are making a ton of money on the down payment alone so who cares if you dont pay for the rest of it. They jack their original prices up so high to make you think youre getting some great deal. I went to Macys after i went here and got almost an identical ring that was much better quality and had more carat weight for $ 400 out the door. No financing. For their similar ring they wanted $ 750 with a $ 600 down payment. Stay away from these scam artists.

Can’t say enough about how grateful I am for manager «super» Mike! My daughter got a cheap Claire’s ring stuck on her finger while we were on vacation in Utah for a week, we tried every thing possible & every YouTube recommendation! Nothing worked, we got back into town Friday evening & her finger was really sore, swollen & getting worse! I called & Mike answered and said he could help & would be there about ½ hour longer — we drove right over and he was very nice and super careful with her! He was even concerned if we wanted to try to salvage the ring (NO!) so he was able to cut it off with little effort & discomfort! AND he did not even charge us!!! SUPER SERVICE and kindness! THANK YOU MIKE!

Not sure about these other bad reviews but I had a good experience there. My fiancée and I got a wedding band here and were treated very well by Mike, one of the managers. (We had previously gone to Kevin Jewelers in the same mall and were totally ignored.) We found a band that we really liked; the pricing is a bit inflated, which is to be expected in a mall jeweler, but with some negotiation we were able to settle on a price that was agreeable. I wouldn’t say it was a killer deal but it was reasonable, and we really did like the ring. We didn’t deal with any of the ordering, resizing, service, etc, so I can’t say anything about others’ negative experiences. I would say that as long as you are doing a simple transaction (buy it there and take it same day) you should be fine.

Just went recently went to purchase my mom a gift I got her a ring. The sales man his name is Ali his the one that help me with my purchase I even open credit to get my mom this cute ring. His service was horrible very unclear but I finish purchasing the ring. After I wAnted to size up my moms ring he was trying to charge me more money n I was like I know they don’t charge to make it one size bigger but he was persisting that they charge more to make it one size bigger. So I left it how it was :(so today I went to a different Daniels jewelers in Palmdale (was close to my moms house) they gave me the best service n they said the don’t charge u to size your ring so they sized it for my mom today I was happy I will go back over there to get my next purchase. People be careful with this guy Ali from this store don’t let him take advantage. I score him the worst.

Honestly if there was a rating under a star I would. My experience there was unbelievable in every sense. I went there with my wife to look at wedding rings and saw a particular one that she adored, so we asked the associate, Ali, and went through the transaction as normal. We realized that the rings were too big so we paid the resizing fee and then paid for rings and went about our day. We couldn’t take them home because we had to have them resized at a different location sponsered though this jeweler. They said it would take till Friday (this was Monday). Everything until then was fine and dandy till Friday happened. My wife went to go pick up the rings (which was this beautiful matted set) but when she arrived they said that the rings had not been resized yet with no real reason other than to check back Monday. The delay was fine but they said we ordered a different set than the one we originally picked out and paid for. They said that the ones we «supposedly» picked out didn’t exist in the system and that we must’ve been mistaken. I’m not a man of riches and luxury where I’m able to forget a piece of jewellery I had just purchased. So of course, we demanded a refund because we had just paid close to a grand for a set that wasn’t the one we chose. They would be able to refund the rings but not the $ 80 for the resizing. I came back on Monday (the rings weren’t available yet, they said to check back on weds), I asked to speak to the manager about the situation and he insisted that the rings we chose did not exist in the system and that we simply made it up. We demanded that we speak to the district manager and he said that they do not have one (a corporate franchise, really?). On weds we get a call saying our rings were done and when we get there, they were the matted rings we wanted the entire time (so I guess the customer was right) they apologized but the experience itself has left such a bad taste in my mouth that I refuse to return. Something serious needs to be done about the staff and the management. Never has a company said that I was wrong on what I chose especially when I paid for what I wanted. If you can, avoid this place and go to any neighboring jewelers that are 5 stores down.