CVS

2 stars for the pharmacy … They need more staffing. They are pretty decent in the store. Don’t you dare call to ask if your prescription is ready after 9pm you will be on hold for 30min and then somehow get disconnected only to call back and now there’s 3 people ahead of you… Rude… the pharmacy needs more staffing.

The pharmacist will refuse to fill your medication if she doesn’t feel comfortable. Ridiculous

So, the construction is a nightmare. The intersection is a nightmare. Honestly the only reason I battle both of these things is because the staff is so friendly and attentive. This folks really know about hospitality. Greeted every time I walk in, and asked several times while I’m there if I need help finding anything. Everyone is always in a good mood (or putting on one heck of a poker face) and I never wait in line for very long. You guys have my business for life.

CVS provides a service to the area residents for the most part they do their job and there are individuals who stand out as is with every business. They have remained cheerful despite the construction going on at the east side of the parking lot — it can’t be easy to put up with the noise.

Just recently moved to LA and had to get my prescriptions close by instead of Rite Aid where I used to go. The store itself is fine but Pharmacy needs to work on their customer service. Had two prescriptions and they said one wasn’t covered by my insurance and had to call the doctor’s office. Called the next day and the lady on the phone said if I wanted a different prescripion that was covered I’d have to call the doctor’s office myself. But then thank goodness, the Rite Aid I usually go to msgd me and said the prescriptions were ready and that my insurance does cover both of my prescriptions. Stressed me out.

Well. I feel like this is mostly for the pharmacy. The CVS itself is fine, nothing really out of line from your general drug store. But the pharmacy definitely hits a few chords.
I have to say though, half of the people who work here are efficient, and helpful individuals, that don’t get enough credit on this reviewing site, and are chastised by people who don’t understand insurance policies and the way the medical system works. I know because I’ve had to awkwardly go after them following them blaming the pharmacist for something that is not their fault.
But I’ve had a couple who are just not professional or understanding of what I’m trying to explain or ask. There’s one guy who always looks uncomfortable when I ask him for my birth control, and often doesn’t understand my questions about medications, which I feel is a pretty big part of his job. I can understand why people would get frustrated.
I think they have to do a better job in maybe prioritizing people who are definitely sick and need to just pick up their medications and go home. I’ve been forgotten a few times in this state, my medication pushed to the side, and have waited over 30 min for my medication while I try not to throw up on anyone. Decent people won’t get mad if sick people get their medication 2 min before them.

The closest 24 hour cvs to my knowledge!
They’re good for late night cough medicine runs. This place tends to be clean, providing your typical late night pharmacy needs.
Although I can’t personally comment on the prescription pharmacy, I have seen lines and people waiting with pouty faces.
The staff tends to be on the nice side, I mean it’s cvs, so don’t expect to be greeted with roses and wine.

I came in here on Wednesday to pick up a prescription for my daughter. The pharmacist that helped me out was super rude. She was an older lady, hair was tied up, can’t remember if she had glasses (I think she did). She was on her phone while ‘ringing me up’. She was refreshing a Facebook page and the phone was literally on the counter, wasn’t even trying to hide the phone. The whole time I was at the register, she was on her phone. She sent me to another pharmacist so they could check if insurance would cover the meds and when i came back to pay, again in her phone. This time l, texting. I tried to get her name by looking at her tag but no name on the tag, I’m sure it’s not the first time someone complains about her. So rude. It takes like 1 minute to ring someone up, your phone could wait.
Only gave this 3 stars because the rest of the staff was nice.

Horrible pharmacy.
Biggest issue is there is no discreetness. They shout your name out so everyone can hear, and in some cases even your medication. Doesn’t matter if it’s prescription Tylenol or contraceptive. They are almost always out of the medication I need and I have to got to another cvs. I only go to CVS because I didn’t have insurance and they can be pretty cheap. But now that I have insurance — bye bye CVS, hello Walgreens!

CVS has the worst Pharmacy staff I’ve have ever had to come in contact with. EVERY time I pick up a prescription they ask if I have insurance after they see the price of my prescription. which is not really something that is in their job description. also, wouldn’t the computer say that I have insurance. the same thing they just typed my name and birthdate into? and then most of the time they give me the wrong one or tell me its not ready or tell me the doctor has to call it in. ITS A GODDAMN ASTHMA INHALER!!! ARE YOU FUCKING KIDDING ME!!! and now I am being forced to buy them at a 3 month supply! what if I only had the money at that moment to buy 1? oh and my insurance is CVS Caremark. This place needs to be closed down and all of the employees need to be sent to somewhere out of this county or the state preferably. They are all as useless as a fucking breathing stump can be.
FUCK YOU CVS AND CVS CAREMARK!

BEWARE OF CVS PHARMACY. I dropped off my prescription on Monday. They were out of it so said they’d have it by Thursday at latest. I was leaving town Friday so thought perfect! I never got a call or text saying it was ready, so on Thursday afternoon I called to check if it was ready to pick up.
Edith answered the phone, telling me my prescription was misplaced and never sent out Monday. She said I could check back tomorrow and quickly got me off the phone. I called back and kindly asked if she could check if the medication was available at any other CVS’s (something they have easily done for me in the past). She said that was impossible and my only choice was to wait and call back tomorrow. I told her I was leaving town so it was urgent I receive my medication that day. She cut me off, saying I’d have to wait like everyone else, still not telling me if my prescription was lost or when they would actually get it. I asked if there was a manager or head pharmacist I could speak with. SHE SAID NO. So I told her I was driving straight there to speak to one. She said fine and hung up. [wtf?]
When I arrived, Edith was giving me sarcastic smiles from the phone station behind the counter. The pharmacist was understanding and said he’d speak with Edith about her behavior (doubtfully) but he still had NO CLUE where my prescription was. He said it wasn’t «lost» he just needed to find it. When he finally finds it and says theres no way I could get it by that day. Upon my pleading he called other pharmacies and was able to locate one (Glendale CVS) which had it.
[SIDE NOTE: Overheard a customer at the Glendale CVS complaining to the pharmacist that her prescription wasn’t ready when promised. The pharmacist made up excuses as to why they messed up and refused to give her a phone number to complain to («Sorry, we can’t do that»). Coincidence?]
The Glendale CVS had my medication but the woman said it would take at least an hour to fill. I begged if it could be sooner but she said no, so I drove home, exhausted. By the time I got home, 20 min later it was filled. I wish she had told me I could have waited, but had to drive all the way back once more to get it.
This inconvenience cost me $ 15 of gas driving in LA rush hour traffic to a variety of CVS locations, and took 4+ hours to resolve. I know accidents happen and things are misplaced, but the inability to smoothly correct their mistake cost me my evening, my mood, and my business to this pharmacy. Never using CVS Pharmacy again.

This CVS is one of the best so far, they usually have good presentation of their products and stocked.
It’s usually understaffed, always busy with pharmacy lines and the check out.
Some managers are very nice and some don’t allow you to use their restroom in an emergency.
They will say to you that it’s out of order — granted I don’t care for using their creepy old restroom, but when you gotta go…
Nice way to drive off regular customers genius!

Staff is pretty friendly and the aisles are orderly and clearly marked here. This store carries all of the usual CVS items.
The parking lot is free and large, and they share space with other businesses including Ralphs and Starbucks.

The pharmacy staff is collectively unhelpful, but special shout-​out to Eunice, who is completely unwilling to go out of her way. I guess it’s not in her job description.
While I was picking up a prescription (why can they never find it) I asked if a friend could use their restroom. Not her problem; the friend had to go to the other end of the store to ask the manager. He eventually went next door to Ralphs.
Seriously, what part of being gracious and helpful does the staff not understand. Will they lose my business? Yes, because they don’t deserve it.

Please please please get new staff. They’ve lied and told me my insurance didn’t cover a medication I’ve been picking up from Sun Lake pharmacy (which is a GREAT alternative but were closed at this time) for years, I’ve waited in line for 30 minutes only to find they were out of another prescription I waited for, saying «I don’t know. You can try tomorrow,» and today I called to see if they had a specific burn cream on their website in stock and without a word, just hung up and transferred me to another department where endless rings went unanswered. One star because I have to, and also they have frozen pizza when it’s 3am and Garage Pizza has a delivery time of 2 hours.

Honestly this location has a proven bad rap for being way understaffed and super busy, HOWEVER there have been some sort action because my last visit was day and night with respect to the past.
I arrived and placed my order with a thirty minute wait for pick up. I ran and got my car washed and came back 15 minutes later. I sat down in the waiting area and a pleasant gentleman asked if I was waiting for my script. –YES– After getting my info he prepared it quickly.
Cheers to continued growth and customer service!

WORST EXPERIENCE EVER. To the Pharmacist that was working Friday July 11^th at 12:00AM. This is for you. Sorry you were so pissed you had to work on a Friday.
I needed an emergency prescription so I tried this pharmacy since it was 24 hours. My Dr. called it in and I got there at 12:00AM assuming it would take the normal fill time, like every other place in the world. I get there and the jerk of a Pharmacist who could care less says:
«You’ll have to come back at 1:30AM, I’m about to go on my break. Plus I have other people I have to help to and it’s just me.»
UM ok. So I go home and came back at 1:30AM because I was dying and in pain. He then hands me only 1 of the 2 prescriptions I needed. He disregarded that there was an actual prescription and said to buy the over the counter version to which he then said:
«And we don’t have the other one. You’ll have to go somewhere else.» AT 1:45 IN THE MORNING. Pissed, I left. Called the next morning and to my SURPRISE there was in fact a second prescription and the Dr. just needed to say the dosage. The woman said it was really easy to fix. AND WOW, I got my pain pills.
This man literally withheld medication from me because he didn’t want to pick up a phone and do his job. He tried selling me the over the counter when he knew they didn’t even carry it. But you don’t get to do that. You don’t get to disregard a prescription dosage and say the lesser one is for me and then not even have it, telling me to go searching at almost 2 in the morning. You aren’t my Dr. You’re not much of a pharmacist either. Heaven forbid he work while he’s getting paid. Hope his break was great!

This continues to be the absolute worst CVS ever. The manager Franklyn was a complete jerk to me and told me I would have to wait an hour before someone would be available to help me with a passport pic even tho I called 2 hours ago to confirm that they would be able to assist me. Every single time I come here it is a bad experience.

This sorry excuse for a pharmacy is not only the worst pharmacy I’ve ever patronized, it is, hands-​down the most infuriating business I’ve ever dealt with anywhere. Just got off the phone with one of the people over there at the CVS genius bar who told me they needed to call my doctor for refill authorization on a prescription that has several months of refills already on it… Five minutes of on-​hold music later, he told me my insurance was deactivated (not true). Then, he has an epiphany and realizes that it’s too early to refill. When can I pick it up, I ask. He says «the 3^rd!» The third was yesterday… Seriously, I’m going to need some extra prescriptions if CVS headquarters doesn’t do something about whatever fumes they’re inhaling back there.
There is a new story every time I visit! I find myself wishing for the zombie apocalypse so I can skip the drama and get my seemingly idiot-​proof, pre-​packaged birth control without the drama.

Pretty much the most disorganized pharmacy ever. They never have your prescription ready when they are supposed to, even when it’s on auto-​fill. The lines are always long and incredibly slow-​moving.
If you offer to wait for them to fill your prescription (which, of course, isn’t ready), they will surely forget about you and, after about 25 minutes of impotently waiting, you’ll need to get back in line to remind them that you’re indeed still alive and waiting for your prescription, so they should please HURRY THE EFF UP.
Also, the phone number listed on Unilocal (which is identical to the one listed in the CVS store directory online), randomly will be disconnected. Classic!