Cogent Communications

The company I work for does not wish to use Cogent. I have politely explained this each time to the sales reps who call a few times a week. They sent an email to the business owner lying saying that they were reached out to but were not. I asked the rep who just called if he would please update their records so they could make the most efficient use of their time making sales calls. The rep said he could not do that and they would «keep trying».

Avoid using Cogent with all cost, in the fine print of their contract they will renew your contract with equal length of the initial contract without give you any notice, and did not disclose the condition to customer, the cost of service is dropping and they know this is the best way to keep the additional profit to themselves, they also know their customer base is shrinking and they may never see the returned customer so they rip them off before it is too late, it happen to my company, it will happen to you, I’ll give 0 star if I can.

It is shocking how bad the service is from Cogent. I just looked over Jeff’s comments below and have to echo what he brought up. We had a change in sales reps and communicated to our original rep on multiple occasions that we planned to make a change to our service prior to the auto renewal. We reviewed options with the rep and then told them of our choice to drop the service. The rep then leaves and Cogent would not drop the contract. This happened even when we spoke to the replacement rep but were told that we were now not giving notice with enough time prior to the auto renewal. Who in their right mind would do business this way? They have since sent it to a collection agency after we did everything by the book.
I will never to business with them again and I have advised others in our industry to avoid them at all cost.