Belkin International

HATING LINKSYS BIG TIME!!! And since BELKIN now owns LINKSYS, I am reposting this.
I recently purchased, and returned four different LINKSYS items. Two RE-​6500 range Extenders. One WAP300N access point, and one EA6900 WiFi router. All these items worked poorly, with intermittent issues, including one of the two range extenders proving to be electronically faulty right out of the box. Absolute garbage from a company that «used» to be good.
The reason I know the problem was due to the LINKSYS gear, is because as soon as I replaced ALL FOUR of the crappy LINKSYS items with just ONE fantastic ASUS RT-​AC87U WiFi router, ALL my issues instantly vanished. Go figure, right? The ASUS router has stellar reviews, is screaming fast with super easy install and setup. Totally kicks butt, and blows away the Linksys by light years.
What’s even worse is the LINKSYS customer service, or lack thereof. Before they let you speak to someone in customer service, their voicemail system forces you to go through their technical support people first, before allowing you to talk to customer service. This way they can try to discourage you from trying to get a refund, or a replacement. And it almost worked. I was so frustrated dealing with them that I came very close to simply tossing everything in the trash rather than put up with their stalling tactics.
Over the last several weeks, I have spoken to at least a dozen, or so different Linksys customer support people in either the Philippines, or India, trying to resolve the multitude of problems I was having with their products, and in almost each case, they kept me on the phone for well over an hour, or so, just wasting my time by recommending fixes to try, and new products to buy that never worked. They had me try all sorts of combinations of the four items I mentioned above, and again… nothing worked.
Plus, they constantly confirm, and reconfirm the same information, over, and over, and over again as if they were having a contest to see how long they could keep you on the phone without resolving any issues. And good luck trying to get a supervisor on the phone, but even if /​when you do, it’s just more of the same nonsense. UNREAL. And this is the «short» version of the story.
It’s the most frustrating customer support system I have ever experienced and will NEVER, EVER use their products again. BE WARNED. LINKSYS SUX.

Belkin has crap products and even worse customer service. The worst customer service I have ever encountered and that is saying something. I have sent about 20 messages to Belkin asking for help and I have not received one single reply. Not even a «Hey sorry you’re having trouble, but we can’t help.» Nothing. They just ignore their customers. Completely ridiculous. I will never again buy anything Belkin. @Collin O. Did Belkin give you a raise to praise them? They put out crap and leave people high and dry with said crap. They shouldn’t be praised for anything. They should be shut down forever. You should also wipe your chin of Belkin’s nuts.

I bought 20 of their Belkin Tablet Stage for a school. This is a heavy metal stand that allows a teacher to connect an iPad and use it as a document camera.
There is a little light that comes with it. On two of the stages, these lights broken. They are willing to send replacements (since less than a year since purchase), but they require the entire unit be replaced. These units weight almost 15 pounds and cost about $ 40 to mail back. The lights are a couple of ounces. I don’t understand why Belkin would not carry these as separate parts. Why do I need to pay $ 80 to mail back to full stages, so I can get the lights replaced.
This is so frustrating and clearly a company that did not think this through!

Belkin routers bite
After spending all morning waiting for Belkin to cure the problem with Belkin routers and not being able to work, I bought an Apple router and threw the Belkin one out the window.
Buh bye Belkin

Abysmal customer service. I had a case to get a $ 30 part replaced, and I had to call in 5 times to get them to do anything about it and they still expect me to pay for shipping to replace the defective part. Seems like their policies are set up to frustrate the customer and avoid actually providing replacements.

The worst customer service I have ever experienced! First I waited on hold for 17 mins then the person that answered the phone had a very difficult time speaking English. They tried to charge me for simply linking the router to a new modem. After talking to the manager she was going to have a sr technician call me in 30 mins to an hour. After an hour and a half of no returned call I had to call back and finally got someone that would help me. Will buy any other brand next time!

It seems some of the previous reviews are out of context. Belkin is a company that produces hundreds of products. And, while a bad experience with one of those items is unfortunate, it is not realistic to say that is reflective of the company as a whole.
Belkin produces many products that provide great customer satisfaction. For example, the 4+ star-​rated WeMo products on Amazon, and the new award-​winning Linksys WRT1900ac router.
Overall, Belkin International deserves a high rating for their contribution in bringing technical innovations into the lives consumers.

These people need to learn a thing or two about customer service. I purchased several WEMO light switches and plugs from Amazon and they worked fine for a few weeks and then BOOM a couple light switches went south on me. I then called Belkin customer service and spoke to several people that I could barely understand. Then they cannot transfer you and you have to call back and go through a different department. After spending three hours speaking to numerous people, I finally received both RMA numbers and sent them both in the same package. I have since gotten one back after three weeks and guess what??? I still don’t have the second one back!
I am now on hold with customer service as I type this. If you do decide to buy their products, please buy them direct from Belkin online because you need to email them your receipt from the vendor you purchased their products from.
These people make me have the need for xanax!

Horrible experience trying to return a defective iPhone car charger. Hours dealing with folks whoose English is not the best or are reading from a fixed customer services playbook.
Apple stores should not sell their products as the customer service is just awful.

Horrible experience in attempting to return a defective product. I submitted a Return Authorization form on their website 3 times, nothing … left numerous messages on their FaceBook account, and left 2 voice messages at their main number and nothing.
Today I asked for the CEO and finally reached JC in Customer Support engineering. What a wise ass.
Not in the least compassionate or willing to assist, just a total jerk on the phone.
Rude is saying it mildly.
They are going to send out a replacement, but I had to supply a credit card first.
I’LL NEVER BUY BELKIN AGAIN and hope you won’t also.