Bank of America

DONT COME HERE. The line is always out the door. And the tellers think they’re on vacation, they love to take their time. And when i confronted the manager about this, she pulled me out of the line and told me the atm machine can help me with anything i need to do. I needed to cash a check and she said it was fine. Soon to realize when we went over there and used it… It wouldn’t process my amount. But thanks for the effort manager.

I walked in during non-​peak hours to order a wire transfer. I was checked-​in as I entered, politely asked to have a seat, and only waited 1 minute to be served. George was very courteous and professional and processed my request in 10 minutes (most of the time was waiting for the remote approval). Thanks for helping to make my visit to your branch so quick and painless!

I use this branch frequently because I live closeby. It’s never been the greatest, always long lines etc. However, after the experience I had this past week, I will not be using again and I advise everyone to avoid.
I needed a couple cashier’s checks and the teller asked for my ID — which I guess is routine, although the procedure seems to be different every time I go there. (I have both business and personal accounts.) I was in a rush, running errands before leaving town and I didn’t realize until I got to the airport the next day that the teller didn’t give me back my ID. Luckily I had another photo ID on me so I was able to get on my flight on time and not have any other issues while traveling anyway.
I try to contact the branch, no one picks up and I leave a message with my name, date and time that I was at the bank — now it’s been 2 days since I left it there and I haven’t been contacted. I go online and try to make a phone appt for a bank meeting, but there’s nothing available, so I choose the option for an in person meeting — and again leave my name, phone number and write a note explaining I left my ID there. I don’t show up for the appt, obviously because I am not in LA, they still do not contact me. I reach out on Twitter, which I find elicits more immediate responses, and someone does finally contact me and leave a VM. I contact that person back, leave another VM with the branch info and mine — still nothing.
At this point, I will just get a new CA DL — annoying and inconvenient, but I would rather have a new photo and there was a typo on my address anyway.
But here’s the real problem. They have my ID, they did nothing to contact me about picking it up or returning it, what are they doing with it? I am more concerned about identity theft and someone else using my ID than the inconvenience of having to get a new ID.

Terrible service. I hate this location but it’s the closes one to my home. The Asian guy who greets you in the front tells you you have to wait for 45 minutes to see a banker without an appointment and I was already stressed out to wait that long just to wire money internationally and the people after me waited only 10 minutes without an appointment. He thought I’m rude so helped out the guy behind me first. Rude customer service and I thought only professional people can work at a bank!

If you enjoy the frustration of entering the parking lot on Pico, exiting onto La Cienega, then being forced to turn back onto Pico in ugly never-​ending traffic, then you’ll appreciate the parking lot design. Once inside, you can revel in the sounds of people of many cultures screaming at each other while waiting in line too long — even on days when the man at the only window open isn’t trying to cash a check from 1998. All I wanted to do today was make a deposit and have the teller mark it in my bank book. Sounds so simple, but the idiot teller did not write it on the front page designed for the teller; he went inside the register and wrote on the lines designed for the customer. Reminded me of the teller at the Rosewood branch years ago who asked me if I knew the date. It’s a bank! It’s posted everywhere! Could I hate a bank more? Yes, the branch closer to Westwood Boulevard is even worse.
I would not recommend using the exterior ATMs unless you are comfortable being confronted by homeless people who know you have money and you come prepared to give.

Poor customer service
Had to wait over an hour for some uneducated bank employees to figure out how to help me
This is a poorly managed bank
And a big waste of time
But George Yegoyan one of the bank employees was very warm and kind I would highly recommend to work with him

Waited in line 25 minutes to get a cashiers check. They don’t care. Time to take my business elsewhere. Hello Wells Fargo or Chase.

Extremely slow!!! I’m not quite sure why but there were only 2 tellers working during peak hours on a week day, but there were several other employees just walking around as the line just continues to grow. Very frustrating. Not coming to this branch again.

They suck. Only 1 open teller with 3 managers types walking around asking «deposit only», really? How about adding a teller? Oh, and it was at 12:45 PM with 12 people waiting in line. Needless to say, I walked out.

This location has one or 2 tellers at most horrible line the better improve this or just close it down

Worst lines & waits ever, consistently. Worse than the post office. Only reason I didn’t give one star is that the tellers are extremely nice and sweet. But due to the lines, this branch is absolutely awful!

Worst service ever! If I could give no stars I would. One teller, and about 20 people in line!

There is terrible customer service and there were two robs in one day! I was there to witness only one case though. A man was at a the ATM machine that was inside the bank and had accidentally left $ 800 at the ATM because of a confusion between the costumer and the service of the ATM machine. Another man that was in line grabbed the money and was supposingly going to find the man and give his money back, but he never came back and the man that had left the money was standing in line for a cashier to attend him! The second rob was that a women was using the ATM outside of the bank and she had with drawled $ 100 and then she had left the money on the ATM and then went inside since she was confused about the process. Then when she came back outside about a minute later the money was gone! This bank has terrible service because there is always only one person at the cashier. The lady that was attending the customers was taking forever to just attend one costumer! There were about eight people in line and she was going so slow like a turtle. I just went there to exchange a ten dollar bill for quarters and I was waiting for like forty minutes in line! Until I finally found a lady that was nice enough to exchange my bill for quarters. I wouldn’t recommend this bank at all!

This bank has the worst customer service I’ve ever received in a Bank Of America. They saw me walk in and did not greet me. There were pieces of paper around the sitting area floor. It was dirty and hostile.

The stuff is nice, however lot of things here happen in an unnecessary complicated way. Would be nice to improve that.

lf I could have I would have put 0 stars. The customer service here is sub par. I’ve been in line to see a teller for 20 minutes and there’s one teller and 4 atm’s with assist. 14 people in line and 1 live teller and zero people using the atm with teller assist area. I think that before big banks decide to cut down the live teller line they should research proper uses of time management, and teller/​customer ratio. To prevent angry customers. I’m 1 step away from breaking this relationship and moving to Chase.

The bank is the WORST. The customer service is just crazy. You can sit here for an entire hour and never even be asked what u need help with. Avoid this crappy bank at all costs!!!
…actually. I stand corrected. Both Leo and Jasmine are excellent bankers providing A1 service!

2 tellers every time — always a line– maybe they should have more tellers? Nah, wouldn’t want to be too convenient — not to mention they always have plenty of staff on hand but somehow only 2 tellers — Ya blew it!

I came to the bank today like Alwas. Do make a deposit. This girl name ANA. NOT GOOD customer service at all. And to top –it off she pretended she. Did not speak Spanish. Poor thing

Sooo, I came In here this morning to try to get an appointment with a personal banker to assist me with explaining a couple questions I had about my account and to get copies of statements from some time past.
The first person I approached curtly said, «I don’t work here, you can wait over there.» You don’t work here? Are you directing people in any fashion? Yes? Ok, then you at least represent this bank and could be a little friendlier. Someone who apparently DID work there approached me kindly and assisted me in setting up an appointment for later that afternoon.
After that, I stood in line for a teller, who was very friendly.
Later when I returned, I met with Robert, a financial advisor who admitted to perhaps not being able to help me. He did so as much as possible and at least pointed me in the right direction. So, I guess this is a 3.5, I guess I’ll round up.