AllSaints

Great selection and incredible customer service over here! The staff is extremely accommodating and patient! There was a pair of boots that I had to have, and they weren’t avail online and they went the extra mile to help me find exactly what I was looking for. They even have parking (which is a major plus for me).

So I’ve been eyeing a leather jacket here for ages and on a whim, I finally walked into the store. They had the jacket in my size, the staff was delightful and I now own a gorgeous and perfect moto jacket. Worth every penny. Great experience/​retail therapy moment.

I want everything from this place, price is worth it

Awesome brand but this location has the rudest customer service people compared to the other locations I’ve been to.

Got followed around the entire store because an employee thought we were shop lifting since my mother and sister were not dressed in «high fashion.» The salesperson would whisper on her radio and pretend to be «fixing» clothing, following us the entire time we were there. I was actually going to buy a few things but she made the experience very uncomfortable, so we left and spent our money at Sam Edelman. I will never come back here.

Let me just say this about All Saints on Robertson in Beverly Hills… They are awesome there! Not only do they have some of the best clothes but the staff is so awesome cool and accommodating. The really are great. I have had nothing but great experiences there. And their return policy is fantastic. So BIG congrats to all the staff there!
A very happy customer
Eric

Amazing!!! I ordered a sweater from the online store & removed the tags& didn’t bother to try it on… and of course it didn’t fit just right… of course:(but they were able to take it back & held the last size for me in store till the next day (and there was only 2 left online in my size & would have taken almost week to get the right size if I sent it through the mail) they were a life saver since I was obsessed with this sweater & was traveling out of the country in a few days for work& planned on wearing it while away! They were so cool & really helpful & sweet! Amazing customer service! I will def be a returning customer just for that! Thank you!!! Xoxo

sales = store credit only.
this is we-​hoe, beva-​ly hills. they already have your money in their pockets.
i walk by this place quite often with wishful eyes so when the sales hit 50−70% = count me in!
i loved my guy. he knew what i liked and what proportions were right on me. we were instant besties. well at least for 20 mins while i was there.
be prepared to drop a load. this is not for the faint of heart. but you’ll walk outta there more stylish than ever.

ZANDER IS THE BEST!
very knowledgeable of the product and history of the brand. helped me get in a pair of razor jeans I loved. highly recommended for those looking for great service, and a great look.

Worst return policy ever. I bought a sweater on sale on may 6 and was told before purchasing it that I had 28 days to return it. Two days later I came back to return it and was told that since it was a sale item, I could not return it nor get store credit for the purchase! I explained that I told by another sales associate that I could, in fact, return it. She refused to help me. I examined my receipt and it doesn’t say anywhere that you cannot return sale items. I then tried to call and email headquarters in England, to no avail. Finally, I filed a claim form with my credit card company. I’ve wasted over two hours dealing with returning this sweater. This is entirely wrong!

Staff were very friendly and most importantly helpful in the whole shopping process. The clothing line that they carry is not so affordable but it’s very high quality. The style of this brand is edgy with a lot of leather pieces. They also occasionally mark down certain items on sale which is great for shoppers who are on a budget.

I do love the clothes though I would NEVER pay retail because everything is always steeply discounted at the end of the season.
The staff at this location, however, are either aloof and/​or give off attitude that is not befitting of someone who folds jeans for a living. Major retail snob vibe from a bunch of actor/​model wannabes who probably couldn’t afford the clothes without their employee discount.

It sucks that as much as I love this clothing brand. The employees at this location never seem to give a shit about customer service.
I stopped in last night, looking for a wallet. After standing in the store for over 20 mins, when 2 of the female employees were done with their personal conversation, was when I was first asked If I needed help. The exact wallet I was looking for was not in stock in the store, so one of the girls was helping me find another one I liked.
She kept telling me they weren’t made in certain colors, and this was the only one they had.
When I was searching on their kiosk, it was showing me the complete opposite. Literally talking to these girls was a complete waste of time. And I ended up going home and ordering it online.

a (very pleasing) visual sensory overload! (hip, edgy, sexy, trendy, funky).
a lot of leather! (which i love).
BUT… once you try on the clothes, you will realize that they don’t fit well, don’t hang well, and are just not, made well.
whatashame, shame, shame…

I normally wear diesel but have wanted to try this brand out. I will probably never end up buying clothes from them as this store has the worst customer service ever!!!
I’ve gone in several times and I have not been acknowledge by the employees. They will look at me but its more important to them to continue talking to each other.
Don’t shop here. Go to Bloomingdales to buy their stuff.

I love Allsaints, everything about Allsaints! But NOT this store!
I have visited this store many times, and have bought a lot of stuff at this location. However, the sales team over there is a JOKE! There was a couple of good sales assistants before, but they left. I remember this blonde chick with a British accent was just a sweetheart, very patient and helpful. But she left a while ago.
One example, one time I visited the store, I first asked this sales assistant about this pair of sandals, I told her the size and she left to find me a pair, but never returned. Then, I saw her chit-​chatting with one of her colleagues, then she saw me and reacted as nothing had ever happened. I was so dumfounded.
I can go on with many such kind of experiences. Maybe you guys should hang a sign says «Please Do Not Disturb».
You guys need to kick it up a notch.
On the other hand, I’ve had great shopping experiences at the, Beverly Hills, Santa Monica and the new Malibu store!
I will continue shopping there since I live only a few blocks away, but next time if I see you guys still keep doing the same thing, I will call you out!

I like their collections, both for women and men. They have different styles and patterns. Sales reps are nice and helpful. We bought some stuffs for gift too and they wrap it super nice with box and ribbon.

Store design and atmosphere is really great.
Customer service and clothing, I would rate as average. The only unique thing they have going is the store design.
Really disappointed in the fact they don’t accept returns of any kind. Exchange only, once they have your CC# there is no going back.
I had a $ 450.00 purchase that I left at the counter. If a store can’t stand behind their products, and offer a higher level of service, they may want to rethink what they are doing (especially in this market).

They had me with the design. I kept seeing all of the sewing machines lined up and knew this would be a cool place. Last weekend I was taking a stroll around Robertson so I decided to stop.
My bank account was on the verge of destruction as I gazed at the racks. Then I began trying on the clothes and the cuts were perfect, like I was at the taylor.
Watch out ladies, naw, I already have a girl and I bought her a sexy dress, too.

All Saints is one of my favorite brands. I was familiar with them from my many visits to London but it wasn’t until they opened up a store in Soho, NYC that I became obsessed.
The look is industrial-​chic with an east coast edge (think New York or London). The color palette trends toward darker color tones — greys, blacks, browns, nudes, purples with asymmetrical cuts and metal detailing. The cut is impeccable on the clothing. The brand practices exposed seaming and off-​pattern sewing techniques which is why the label is expensive. No two items will ever look exactly the same. The quality is stellar although the staff needs to take more care with the intricate beaded pieces. Several clothing items have beading or crystal work and it is extremely delicate as most items are made and threaded in silk. They are susceptible to pulling and the beadwork can easily fall off. I’ve noticed clothes hung haphazardly or pulled roughly by patrons destroys the beadwork. The staff should leave more room between beaded pieces.
The leathers are very pricey but completely worth it. They feel incredibly soft and buttery, similar to Mike & Chris leatherwork. The cuts for the clothing always include something special from rouched detailing in dresses to hidden pleating in the back of long coats. Even the «luxury basics» pieces offer unique cuts so that if you’re buying a tank, it’s not a typical Gap tank but one with a more European cut and better material.
The style for the brand is European/​NYC urban street with Victorian luxury detailing. Combat boots share space with high heeled black leather strappy sandals. Leather vests hang next to silk dresses. Deconstructed necklaces pair with tailored trenches.
The dressing rooms while attractive need better space planning. There are no hooks on the outside of the dressing rooms so attendants use a display rack for hanging unwanted apparel — very unprofessional and it hinders a patron from looking through the jewelry on that particular display rack.
The service is friendly if absent. Check-​out clerks are nice but slow. Floor attendants seem indifferent but then again it doesn’t bother me. I’m not the type to wait for help. I demand it and if I don’t get it, then I get pissed; but with All Saints, the employees just seem slow, not incompetent.
All Saints is expensive and while I think it’s worth the cost, I strongly suggest you wait for sales. They don’t have them often, but when they do, it can mean huge discounts. Up to 50% and they issue another special 10% for certain holidays and anniversaries like Christmas.
Shipping is always free even if you order from the UK website. All Saints has two websites — US and UK. Here’s a secret: although they carry the same items, for some reason, the UK items are sometimes of better quality. I ordered the Hoxie leather pleated bubble skirt from the UK website and needed to exchange it for a smaller size. I went into the Soho NYC store to do the exchange but ended up deciding to send it back to the UK shipping center for an exchange because the leather on my UK version was much nicer than the US version. This isn’t always true (sometimes the clothing is exactly the same quality) but I suggest you always go through a stack of clothes to check. Sometimes UK website or store orders get returned to US stores and you’ll luck out if you have the patience to go through an entire stack of size 6 leather jackets.
The size is UK sizing so ladies, add +4 to your normal size (size 2, get UK size 6; size 4, get UK size 8). Shoes are also UK sizing (size 7 = approx UK 37; size 8 = approx UK size ³⁸⁄₃₉).
The return policy is for store credit or exchange within 28 days. If the item is damaged in any way, they will refund you. All Saints also price matches within 14 days so if a piece goes on sale within 14 days of your purchase, you can just bring in the receipt and they will issue you store credit.
Better floor attendants and a more comprehensive selection would make it a more positive experience. The selection in LA isn’t as good as the flagship in NYC but it has enough.