Air Duct Cleaning Pro

We had our dryer vent cleaned by these guys and the amount of lint they managed to remove from our dryer duct is unbelievable. I never knew that you even need to clean this thing but while we did our home inspection they informed us that we have to. After a quick search online for a local dryer vent cleaning company in Los Angeles I called and scheduled for the next say service. Great job!

My dryer duct was clogged based on what the dryer repair man told me, he told me to call these guys and have them «snake» the duct. I called and made an appointment after a quick explanation by the gentlemen who answered. Couple of hours later the service guy shows up, removes the dryer from it’s place and inserts and snake brush. I could not believe the amount of lint he removed. They charged me $ 89. Great value for this kind of work.

Overall the experience was good. The two service men did arrive a little late due to some traffic, and there was a delay in starting due to the wrong gas tank to fit the machine being available. However, this only led to a 30 minute delay. Once they got started, I asked a lot of questions about what there were going to do and were doing. My only recommendation would have been for the service man to explain more details of the process from start to finish at the beginning or at least as he went (rather than my having to ask). I take responsibility for this as well as I should have been insistent on asking for all the details first. For example, I did not realize that they had to cut into the main vents by the furnace to hook up their suction machine. While this may be standard, it did take me by surprise at first. Once I asked for details, he explained why, and how he would seal this up to code afterward. I was reassured. Again, this also has a lot to do with my ignorance in the process.
Once finished, they cleaned everything up well leaving no trace that they were there. Overall, the services requested were done well and I would recommend this company to others

Ben answered my call and was very nice and professional. I didn’t feel rushed in the call, which is a big plus. We went over the specials and set up a time for the service. They were over an hour late, but the guy in charge of the job (sorry I don’t remember his name) left me a voicemail letting me know that. They sent three people, one of which was the HVAC guy.
They got to work right away and moved along at a good pace. I had some questions for the HVAC guy. He was very polite and answered all of my questions and concerns. They finished everything and were wrapping up when I asked them if they had done the dryer vent. I guess they just missed seeing that on the work order. They went to work on it right away. After we looked at how my dryer vent was vented, we saw and agreed that it didn’t need to be done.
Overall they did an awesome job. I had been burned in the past with some not-​so-​professional duct cleaning companies, and so air duct cleaning pro was a refreshing change. I will definitely use them again in the future and will recommend them to others without hesitation.

DO NOT USE THIS COMPANY!
Found them online and really wish we hadn’t! The technician that reported was unprepared. We explained when we called to schedule that the technician would need to a ladder to reach the vents (in a Loft Building). The tech shows up without a ladder or proper working materials.
The technician proceeded to «try» to clean the vents and in the process knocked off the entire exterior vent! — then Refused to reassemble.
Very poor customer service– the technician was very argumentative and assured me that he would not be putting the vent back on and that he had done the job that was requested and had no interest in completing the task.
Even after expressing my dissatisfaction, I still had to have a totally different company come out to repair the vent that was broken off by the Air Duct Cleaning Pro technician.
I WOULD NEVER recommend or use this company again for anything! They are unprepared, unapologetic, unprofessional and inefficient.
Please call someone more knowledgeable, courteous and reliable. Save yourself the headache and the drama.