Ada Del Rivero-Yamuy Medi

So far I am really impressed. I am learning not to go by people’s reviews so much and I decided to give Dr. Del Rivero a try. I am so glad I did!!! On my first visit, I was the first patient, I arrived before the office opened at 9:00. I was seen shortly after I got there. The doctor was kind and patient, took my medical history and did not seem rushed at any point. She took notes on paper, which gave her a chance to look at me in the face instead of having to face a computer monitor all the time. I have been dismissed so frequently by doctors who treat me like I am just a ‘lazy fat’ person that I was pretty much waiting for the usual treatment. She was sympathetic and encouraging. She ordered a complete blood panel, urinalysis, mammography, x-​rays for a neck problem, and asked me to come back for results and for my yearly pap test. I thing she must have taken a good 20 minutes + with me. That is a record in my experience!
Next visit I was seen by a very nice nurse practitioner. I had an appointment at 9:30 but there were 2 other people waiting before me and I saw at least another 2 people come out of the office. I had to wait a good 30 – 40 minutes. The nurse practitioner gave me my lab results and went over the results with me in detail: vitamin B12 deficiency is probably the root cause of what I have been dealing with. This is actually the first time a doctor asks to check my B12 levels. I like doctors that don’t prescribe medicine as if it was water. We talked about my slightly high cholesterol but not in terms of ‘start taking meds’. After that she did a pap smear. She was nice and careful. I was very pleased.
I am realty happy to have found a doctor I like!!!

I am so disappointed to give a 2-​star rating! Dr. Ada is amazingly, easily one of the best doctors I’ve seen. Her office staff/​receptionist, however, is NOT. It is nearly impossible to get anyone on the phone. Messages are rarely, if ever, returned. Not a great way to run a business let alone a doctor’s office. I am on the fence whether or not I will stay with Dr. Ada due to this incredible frustration. Again, very disappointing situation as I hold Dr. Ada’s medical opinion/​ability in the highest regard and often recommend her to friends.

Worst Doctor I ever met in my life —
She gave me two false diagnoses– and prescriptions to start immediately on a disease I DON’T HAVE !!!
Awful awful — unprofessional Doctor
I’m still in major shock from the horror she put me through not to mention the emotional trauma and distress
I’m not sure how she passed medical school and became a doctor in this county

I am so very disappointed because this doctor is so close to my work.
I made my first appointment for a physical. They had me in the patient room for almost 30 minutes. I finally walked out like, WTF. The nurse saw me and was like, «You are next». They came in about 5 minutes late. It was a nurse and what seemed like a nurse in training. WHY AM I NOT BEING SEEN BY THE DOCTOR FOR THE FIRST APPOINTMENT? I am talking to the nurse and asking her the questions and she is just giving me the run around because… she isn’t the doctor! She gives me a physical and sends me to have labs done.
A couple weeks later, she (the nurse, still not the doctor) and is telling me my results over the phone. I have high cholesterol and the nurse was like, you can eat this and do this to lower it. My numbers are higher than usual so I should be on medicine. I told her I would like the prescription. She said I would need to see the doctor.
Fast forward to 3 week later (which was yesterday) when I get a DR. appointment. I had a 10a appointment. I park in 1 hour parking and arrive at 10a. There were three people waiting when I walked in. I sign in and just sit there for 20 minutes. One person has been called to the back. I go to the window and ask how backed up they are. She said 20 minutes. I look at the clock. «You mean 20 minutes more?» she said yes. «So you are saying my 10a appointment turned into a 10:40a appointment?» she said yes. I was livid.
I wanted to make another appointment but before March 1 so I can change my doctor after getting my prescription and before the deadline to SWITCH DOCTORS. Of course the next appointment was March 3… So I kept my unhappy butt in the chair and waited for my now 10:40a appointment.
10:45 comes around and I still haven’t been seen or called. I go to the window and tell her I am leaving and to give me the printout of my lab results.
1 hour later the DR office calls me. Same chick at the window. The Office Manager. She said she was calling to tell me the results of my labs since that was why I was coming in. «Uhh, no. The nurse already called me and read me my results. I was coming in to see the doctor to get a prescription.»
«Oh, I can just call the prescription in for you. Just tell me where you want it sent.» ARE YOU F-​ING KIDDING ME? Why did I even have to make an initial appointment and take time away from work to come to the clinic? Absolutely horrible! I didn’t even get to see the doctor and I am not a fan.
Oh yea, if you are late, have a no show or cancel you appointment late they charge you a $ 25 fee. RIDICULOUS!!!
Go with caution. Now I am back to the drawing board of trying to find a good doctor.

I have no issues with the personalities of the staff (they are nice) or the quality of the care, but it takes numerous phone calls to get an appointment, results of tests or consultation approvals are not returned as promised, and even the pharmacist at CVS says he’s been trying to call for over 48 hours now to get my prescription refilled because they marked it with «Requires Authorization.» Well, if CVS can’t even get ahold of them, what are us, the patients, to do?

WORST EXPERIENCE EVER! The day of the consultation the Dr was really nice but then she never called me with the results. After having the results for an entire week and not getting response from the doctor I had to go in person to request a copy of my results because I was tired of calling her office and having the secretary tell me that she was going to call me back. When I went to pick them up the Dr was there. She was really rude and disrespectful even though I wasn’t even talking to her, I was just requesting my copy to the secretary because I never heard from her. The Dr interrupted saying that I need to make an appointment and I told her that she said she was going to call me (of course another appointment means paying again). Then she started saying that she has a lot of patients and that she cannot remember everyones result. I reminded her that Ive been calling for over a week and even leaving messages requesting to hear back from her and she said THAT ITS NOT TRUE. How nice of her to treat me as lier! I told her I had my phone with the days and hours that I’ve been calling. Just today I called 9 times and they didn’t even pick up the phone!
OH AND THAT IS ANOTHER THING! GOOD LUCK HAVING THEM PICK UP THE PHONE!
I Told her I asked her to just sent me to a specialist and she was the one that said she will keep on my thyroid. But then she doesn’t follow up. DR if you don’t have time for your patients because you are so busy to call back then you should probably stop taking new ones!
I have Hashimoto! I need the results in order to get my medication adjusted!!!
Of course the results that came back were not ok! I cannot believe this woman kept that information and didn’t call me! Im guessing she didn’t even read them!
She didn’t want the secretary to print me the copy of my results sating that the secretary was busy! as soon as the doctor went inside her office the girl printed me the results while telling me to keep quiet so the doctor doesn’t know. HOW UNPROFESSIONAL IS THAT! im never coming back!
So be warned!

They’re great! They remember me and make me feel welcomed. The reason I did not give five stars is because I feel they may be understaffed as there have been multiple times I have called and no one answer during their business hours. Also, I would appreciate the reminder call the day prior to the appointment.
They help me to understand and explain to detail the procedures or practices as well as what they are for. And I don’t feel uncomfortable there.

For my light needs, coming here is a dream. I can’t imagine a better experience, and Dr. Yamuy is extremely understanding.
The customer service has gotten remarkably better over the last year, which is the main reason I’m writing this; in my experience, the older negative reviews about customer service are irrelevant.

I really wish that I had read the reviews before going to her office. My podiatrist (who is no longer my doctor) referred me to Del Rivero-​Yamuy. I should have went with my instincts and went else where. I had swelling in my left leg/​ankle. My ex podiatrist (Dr. Brody) recommended me to go see Del Rivero-​Yamuy to figure out what was wrong (yes I know the podiatrist should have figured it out). I went in there and yes it is dirty and the lobby was packed. I waited 45 minutes in the waiting area and was finally seen. I requested from the doctor to get an Ultra Sound, X-​Ray and MRI. She looked at my leg and did prescribe an ultra sound but wouldn’t give me a prescription for the other two (MRI, X-​Ray). She also gave me a prescription but she didn’t state what the medicine was. All she said is that it will help in comfort. When I went to the pharmacy I asked what was the medicine, Del Rivero-​Yamuy prescribed me water pills (really).She did make me an appointment at the hospital for the ultra sound. She did state that she will let me know what the results were and they would take it from there. I had the Ultra Sound and luckily the technician told me the results (negative for a blood clot). I had a weird feeling about the doctor so I made another appointment with a new podiatrist (thank god I did not give up). The doctor NEVER called me with my ultra sound results. I heard back a week later and she left on my voice mail and I quote «did you ever figure out what was wrong with your leg»! Will yes I had a stress fracture no thanks to you and Dr Brody. The third doctor that I went to did run the necessary tests, MRI and X-​Ray and put me in a boot until we figured out what was wrong. She and Dr Brody should both retire because they both are quack doctors. Be warn!!!

ONE OF THE WORST DOCTOR! I would give it 0 stars if possible. She acts like she cares but she really doesn’t. I was assigned to this provider because it was close to my apartment. And it was the worst 6 months of my life. I kept having to go back and forth with the doctor. Also I was charged a co payment for getting my results in person. I am beyond mad at this place.
What people said about them not picking up, it’s true. The reason they don’t pick up your phone call is because the receptionists put their phone on DND. DO NOT DISTURB. Every time I’m in the office, not once have I heard the phone rang. They’re not even busy. And they don’t take walk ins. If you got a UTI and hurting really bad, you better hope they pick up!
I was talking to the person at the office because i wanted to get my medical records, she said she has been calling for a month. The person was also fluster because she was irritated that she didn’t get a phone call about her results. It has been over 6 months. Honestly if you care about your health, don’t go here. If you suspect that you have a serious health issue, I can assure you they will only call if you put yourself on their radar.
The doctor said that they’re trying their best. Total bull crap, because they don’t pick up their phone or give phone calls. Get your phone off DND or hire more people. One time the nurse kept giving me her excuse that she’s the only person that’s working. Stop giving me excuses. You’re suppose to help me. Tell your boss to get help so that you can provide health services.
Since they don’t pick up their phone, they also don’t call you with your results. You’re lucky if they do. But you’ll likely get that call two weeks later. Every time I had to do a test, and i felt fine two weeks later. They decided to prescribe me antibiotics, even though i was fine. Your thought is to trust the doctor and I did. These test results are like two weeks late and usually results should come back in three days. I could have prescribed to them earlier.
One time I came down with a heavy cold. And two weeks later I felt like. Then they decided to tell me oh wait you have an infection. Tell me sooner, for christ sake, instead of making myself more stress out because of your lack of professionalism and consideration.
I also was referred to get an ultrasound. I got an approval letter and scheduled an appointment. The ultrasound place gives me a call and ask me what kind of order did your doctor say you needed. The ultrasound place was trying to call the provider for a WEEK. A WEEK! So the receptionist at the ultra sound asked her supervisor. The supervisor agreed, they are the worst at picking up calls.
In the past two months, I have taken 3 antibiotics. It has literally killed my digestive system. I have switched my medical group and provider earlier this month and have been referred to the gastro for my issues.
If you really care about your health and suspect that you have a health issue, I say DO NOT, DO NOT, go here.

I am giving two stars because the nurse practitioner there was awesome the one time I went there. I was there a month ago with Bronchitis. nit was very hard to make the appointment because no one would call me back, finally on day three of trying to make an appointment someone answered the phone. This is the first and last time that has happened.
Even the morning of my appointment, I couldn’t find the office because it’s not labeled very well at all. I tried calling a number of times and couldn’t get anyone. After asking several different offices, I was finally instructed in the right direction. I was told my the NP that I would be receiving a referral for a gynecologist and a dermatologist within 10 days and that it would be mailed to my home. It’s a month later and I still haven’t received it. I have called the office just about everyday, sometimes I have even called 15 to 20 times in a row and I still don’t get an answer.
I have received two calls back, one asking my last name (which I plainly state in every voicemail that I have left) and the other that I got today from a girl named Myra, that was the most unprofessional voicemail I have ever received by a medical staff in my lifetime. The last voicemail I left them, I told them that I had called over twenty times (twenty was actually my low ball number, in reality it has been easily three times more than that). Anyway in Myra’s voicemail she accused me of being a liar, accused my phone of having something wrong with it, said that she would appreciate me not saying that I’ve called multiple times because it isn’t true, then she stated that she was alone most of the time and that’s why she can’t return calls In a timely matter (that’s why she can’t do her job correctly), and my favorite part was when she said «how do you expect me to make an appointment with you when you don’t answer your phone». Talk about a hoot!
I really wish I read the reviews about how difficult it is to get this office on the phone before I decided to go here, the only way to guarantee getting any response from this office is to physically go there in person, which is also what unprofessional– Myra suggested. Who has time to drive to their doctors office and pay for parking every time they need to make an appointment? Not in a city like LA. This is why we have phones and emails.
The bottom line is I am highly disappointed by the front desk at this office, something tells me that the doctors aren’t the problem, it’s the rest of their staff not doing their jobs correctly and then calling back their patients with aggressive, unprofessional voicemails once they are called out on it. People like that shouldn’t be in the medical field. Very sad.

I found Dr. Del Rivero a couple years ago through a referral from a friend that lives in the area. I hadn’t been to the doctor in years and just wanted to have a basic check up before I was no longer on my parents’ insurance, which was Blue Shield PPO. Reviews are right, it did take a few calls before I was able to make an actual appointment, but when I did speak to someone, they were friendly and it was easy.
The office is located in a medical building off Venice Bl. There is a structure and I believe it’s $ 1.50 every 15 minutes or something like that, not too bad. It’s not a super nice or new office but that doesn’t matter to me. Sometimes I wait a while to actually see the doctor, but that’s any office I’ve been to, and especially if you are running late then it backs up the doctor as well. Dr. Del Rivero was sweet, answered all my questions, did my pap test along with a check up, and recommended I have a blood test. (I’m not good with blood or needles but that review should be for the lab.) I think I only saw her again to get my results. No complaints. I probably would have given her 3 Stars.
I got new insurance this year and of course, now all of sudden there’s a bunch of things wrong with me (we won’t go in to detail). I didn’t want to go through the hassle of finding another doctor and wasn’t sure if they would take the new insurance but I was able to just call and give the info and they checked for me and they do! She wasn’t my «preferred» doctor that was assigned to me so I did have to call my insurance to switch, and I wasn’t able to see her for about two months til it got sorted out, but that’s more of an insurance issue. They still let me schedule an appointment way ahead of time like two days after my new policy kicked in.
So fast forward to this past January where I needed all these check ups. Unfortunately with this new insurance she herself was not able to do all the services I needed BUT she referred me to different doctors which were reliable and easy to work with as well (except one, but again, not her problem). I think I’ve been to her office about 5 times this year (it’s only May!) and she’s always taken care of me, especially now that I’m a regular patient and she knows me better. I’ve seen her PA, June Concepcion, is also very sweet and knowledgeable, answering questions and explaining things in detail.
I do agree getting through on the phone can be difficult but I would still recommend Dr. Ada and her staff and will continue to take my medical needs here.

I’ve been to a lot of doctors — some excellent, some good, and several bad. Unfortunately, Dr. Del Rivero falls in the last category. Before my first visit, I experienced the problem where I couldn’t get anyone on the phone, but I finally ended up getting a call back after several calls to them.
I came on my first visit and had to park at the adjacent parking garage meant guests of the building (was running late and couldn’t find street parking). Be warned — the parking is expensive and they only take cash. The doctor does not validate. I came in for my appointment, filled out some new-​patient paperwork, paid my co-​pay, etc. They were at least 20 minutes late to call me in. The nurse was very friendly and took my vitals and such. Then I wait in the room for another 15 minutes for the doctor to come in. She’s very nice and pleasant, and began asking about my history — good sign. I was in for a physical, but she didn’t actually give me one. In fact, all she did was refer me to an external lab to get a CBC & urinalysis — this is not usual for any PCP I’ve gone to who didn’t have a reason to require a CBC from me. I was okay with it, because I think it’s good to periodically get CBCs taken to monitor levels in the blood. That’s it. That was my first appointment. Are you kidding me? I had to take 2 hours out of my day, pay a co-​pay, parking and she refuses to do a physical until I go to the lab, take more time out of my day (FYI when I went in to the lab the whole process took me another 2 hours), and schedule another appointment WEEKS later to go over the results? Ugh! I wish they had told me ahead of time and I would have done this without coming in.
Anyway, flash forward 2 – 3 weeks after I have my lab results. I come in, wait another 20 minutes after my appointment and get seen my the PA. Now, this was actually a great experience because she was patient, kind, made the not so fun pap bearable, gave me a physical, went through my labs, and answered all my questions. This was pleasant and I forgot all about the headaches from my first experience.
So no, several months later I’m back here and all the terrible memories resurface. I’m currently sitting in the waiting room. It is 1 hour past my appointment time and I’m still waiting. Absolutely ridiculous. I just told the receptionists who are on their phones that I’ve been waiting and that I’m in a hurry and they just snicker and say, «we’ll call you.»
*****Short version: don’t waste your time or money going here. The PA was very pleasant, doctor was okay, receptions are inconsiderate.

The doctor is really nice and takes her time to answer all your questions. The place isn’t a five-​star beverly hills-​type clinic, but it’s kept clean and neat. I have never been told that they were going to call me with the results of my test. I was instructed to just come in as a walk-​in for results, and I did just that, albeit the front desk nurse didn’t seem happy about it saying they were booked up. And I did receive copies of my test results, so that was cool.
I haven’t had problems with getting my calls returned as the other reviews state. Maybe I am just lucky? I always leave my full name spelled out, my birthday, and repeat my number twice just in case. If this doctor is in your area and covered by your insurance, just go and form your own opinions. You’re not obligated to stick with her for the rest of your life. I had read these Unilocal reviews and was really dreading the service I was going to receive, but so far I have been pleasantly surprised.

I’ll keep this short.
They hardly ever answer the phone and they will never return a call if you leave a message. I’ve spent entire weeks calling every single day with no luck.
They will not let you know when a test has come back.
If you have an ailment that needs a specialist they will act like they don’t know what the specialist will need for info (X-​ray, MRI, etc.) and that you should know because it’s your problem. Seriously, they did this to me.
I am in the middle of dealing with some painful and stressful medical issues and I am postponing my treatment so I can find someone else; that’s how frustrating this office is to deal with.

I got a warning message from another Unilocaler after I posted this review and everything she said yielded true
After my blood test, they didn’t even call me to say it is ready. I just waited and waited and still no call. So I went in there 2 months after, to get my results. In addition, they didn’t even call me to remind me to get my second round of shots for Hepb or even scheduled the appointment for that.
In addition, they wanted to charge me an administration fee for administrating the vaccine for me. Wtf?! I called my insurance and they said they shouldn’t be charging me anything because the doctor wasn’t counseling me. Just giving me vaccines.
If anyone can recommended a good doctor in the palms area, please message me! This has been my 5^th doctor change :(

This woman has the bedside manner of a Nazi. Not only is she rude, unprofessional, and arrogant, but she doesn’t even bother to follow the recommendations of her profession’s governing bodies. I took my son in for his 12 month check up, and when I explained that we had been in the process of swithcing insuracne (3 times!) since his birth (new jobs!), and had not set up an appointment sooner (we do not vaccinate!) as he had not been sick (I work in a hospial and some of my best friends are doctors!), she told me she refused to work with «irresponsible» parents, and basically kicked me out.
The recommendations set forth by the AAP and AAFP encourage providers to provide parents with information regarding the risks/​benefits of vaccination, and then to support and respect whatever decision they make. They can be asked to sign a form stipulating they are aware that their choice goes against medical advice (AMA), but that not vaccinating should not be ground for service refusal.
I have no desire to be anywhere near that woman again, so naturally I would have just as quickly not returned to her car, but I believe others should know that this is just another self-​rightous medical professional striving for 100% vaccination so she can get her pretty little Pharma bonus at the end of the year.
Here’s hope she retires soon.
(Btw, I have since found a wonderful, kind, supportive Family Practice doctor who not only supports my right to make informed choices for MY family, but who has become a dear friend.)
Suck it Ada.

I work in customer service, so my perspective is based on being on the other end of the spectrum understand how simple it is to follow up with customers, even if you are busy. For example, if the doctor can not speak with you about certain results, the receptionist should call you back anyway as a courtesy to let you know this. Client’s appreciate this. It’s ethical and comforts people who would then understand that their needs are understood and will be met.
This does not happen at this particular office. If you are assigned to them, I would strongly suggest notifying your health care provider that you are looking to go elsewhere due to the terrible reviews. You will be sorry if you do not.
In customer service at my position, we are taught to be apologetic, kind, and understanding to a client’s needs. This is also not a part of their ethic here. If they are too understaffed to answer the high volume of phone calls, then they need to hire more folks, and quit being so cheap.
I’m an extremely patient person because of where I work, so if I get angered by someone on the other end, I hope you all will take my word for it that it’s for a very valid reason.
They don’t call you at all.
They do not follow up after they receive tests results, you must track them down.
If they tell you that they’ll call you back, they won’t.
It is nearly impossible to get an answer on the first call.
Voicemails will be unreturned.
And you are helpless, all in all.
I am not being dramatic or emotional, this is exactly what has happened to me:
I recently found that I have fibroids because I had to go to the actual Radiologist to receive my results. Like most reviews here, I called the next business day to have maybe a 5 – 10 min. discussion with my primary physician about what steps to take to cure or alleviate them in some way. Additionally, I wanted to understand how serious they were and if there was any reason I should be worried.
I called about 5 – 6 times, back to back, avoiding voicemail, then someone finally picked up.
I let her know my issue and that I’d like to speak with a physician ASAP to discuss my results. I also let her know that I understood her being busy, so to call me back when she was available. She told me to leave a number, and she’d call me ‘right back’.
I didn’t get a call, so when I decided to call, I went to vm. Then I called again, and again, and again, etc. Finally got the same woman who told me in a displeased voice that ‘I’ve already relayed the message to your doctor, she will call you shortly or later today’. ‘Fine’ I said, ‘I appreciate you letting me know this.‘
No call yesterday, no call today. I will purposefully not call until Friday. If I get no one, I will be sure to switch physicians.
The office is ethically corrupt and out of control with it’s customer service skills. There is no organization, and no one has a smile on their face when they greet you.
If you think I’m being harsh, please don’t take my silly little word for it. Go down and experience this office and it’s limited capabilities on your own. You will be on your own, but don’t say I didn’t tell you so.

Is there a memo that I missed somewhere that explains how to get someone from this office to answer the phone?
I’ve been calling and leaving messages EVERY DAY for the past 2 weeks. I received one call that I missed because I was on a conference call at work, and literally called back 2 minutes later… and nothing.
A little frustrating

If you enjoy being treated like a drug addict within your first 30 seconds of meeting Dr. Rivero (who didn’t even introduce herself upon entering the room), she’s the doctor for you.
I told her I recently moved from Las Vegas, and was there to get established with a new primary care physician and that I currently take Adderall medication. That was literally the only sentence that came out of my mouth when she interrupted me to say, «That’s a highly controlled medication. I don’t give that to anyone I don’t know.»
…okay? That was kind of my whole reason for being there, was to get to know her. She went on to say she needed to run blood tests on me. This was literally within the first minute of meeting her.
Did you know your doctor can run a DEA report on you at no cost to you, instead of running up hundreds of dollars worth of lab tests on you? Maybe you didn’t know that, but I sure do. If she had actually spent more than 30 seconds with me, and tried to get my medical, family, and social history, I would have been okay with her ordering blood tests. Instead, I left her office. She is the most disrespectful physician I’ve ever had the displeasure of meeting. I would never recommend her or her office to anyone. When I left the office, she closed her office door and began talking loudly and agitatedly about me in spanish.
I have worked in the medical field for the past four years of my life. I expect physicians to treat all their patients with respect, and try to actually have a conversation with us instead of walking into the exam room and acting like they’re God. As a healthcare professional, I would never EVER let my mother, my grandmother, or my daughter go to a doctor like Dr. Rivero-​Yamuy, much less myself.
Instead of seeing Dr. Rivero-​Yamuy, save yourself the time and money and find someone who actually cares about their patients and not just making money by running unnecessary tests on you. You’re welcome.