Reitmeir’s Werkstatt Inc

The best auto repair place I’ve been to. Totally competent on German cars. 100% trustworthy. 2^nd generation ownership.

I just wanted to add an update after another experience with Reitmeir’s. My Audi finally hit the 90k range and I needed a timing belt service. I had Eric and the team take care of this for me and got the car back after a few days. The next week I had a separate issue with the car, and the team at Reitmeir’s isolated the issue, were kind and understanding, and were dedicated to resolving the issue. They fixed the faulty component at an incredibly fair price.
I am still happy with Eric and Jeff and the team at Reitmeir’s, and felt that after this most recent experience, it was worthy of me updating my previous post. It’s nice to have a shop that you can trust. A rare thing these days.

Terrible experience. Recommended the wrong part and would not take it back. The uneducated mechanic made it a point to barely help me with a pressing problem and then didn’t acknowledge his mistake after I brought the part back. They also gave me outrageous estimate to fix a problem which lead to a faulty oil filter. $ 6k estimate by Reitmeir’s ended up being a $ 20 oil filter. Jeff is an ok guy. It’s the other guy I’d fire and replace. Poor customer service, know it all attitude, and just shady. Please take your air cooled car up to Marin. S car Go is cheaper, more knowledgable, and won’t rip you off. Very dissapointed, skip this shop.

these guys are as good as it gets! — whether for a small routine oil change or a major transmission overhaul. They have taken care of both my 2002 Mercedes SL500 and my 2007 BMW M6.
Always prompt and always courteous — they know their stuff, Jeff and Eric run a tight ship and it is always a pleasure to turn to them with any automotive need. Unlike the main dealer the pricing is more than reasonable and they only recommend work when it is needed!

The first time I was here I needed to get some body work done. To my dismay, that is not a service that they provide, but the staff was able to give me a great suggestion. I went to the body shop they recommended and I was really pleased with their quality of service.
That is why, when I needed to get some regular maintenance done on my car, I made sure to come back.
I think the staff is really dry in personality but you can tell they care about what they do. The work quickly and efficiently and guide you along the way. I honestly think they are wonderful. I think the pricing was also reasonable. They don’t push you into decisions and they also gave me pros and cons of what should be done and why. I like that they take the time to explain things.
I would recommend coming here if you need regular car maintenance if you have a BMW or VW.
Also they seem to have a great connection with other car service providers and are always willing to help you out with suggestions if you need a service that they can not provide. To me, that makes me feel like they care more about the customer’s happiness and safety than just making money.

These guys are AMAZING! My car will never go anywhere else — highly recommend them.

I recently bought an 08 535xi from a non-​BMW dealer. A few months in, the car started showing signs of a major problem and within a day was spewing smoke and jerking back and forth. I took the car in the Reitmeir’s who spent an hour and a half diagnosing the problem. They researched the vehicle and tied the problem back to a couple of recalls the previous owner had not completed. They wrote up a report and sent me over to BMW to have the work performed under the recalls.
I think there are a lot of shops out there who would have simply billed me $ 800-​$ 1,000 for the work and not thought twice about it. I appreciated Reitmeir’s honesty and have recommended them since.
I was charged for the 90 minutes of labor Reitmeir’s put into the car, but that was a small price to pay and I was happy to cut the check.

Since BMW of Mountain View has disappointed me constantly, I decided to try Reitmeir’s garage when my ESP warning light came on. I left the car with them to check what is going on. They called me with the identified issue, gave me a price quote and fixed it right away at the price quoted. Very friendly and professional. Will definitely go there again. Also less expensive than BMW of Mountain.

Our family has lived in town and been clients of the Werkstatt off and on for over 40 years. We have an old VW bug that broke down today about a half mile from Reitmeir’s, so we went in. We were told that if it was an «emergency» they could get us in sometime in the middle of next week. Or he suggested a place in San Jose. A bit too far to tow it, thanks. Clearly not very responsive to old customers and their needs. More likely than not its a 30 minute fix, but they were too busy to even take a few minutes to look at it. We’ll be removing the Reitmeir’s Werkstatt license plate frame that’s been on our 1967 bug for over a decade…

I took my 911 in to replace 4 tires drop shipped from TireRack. (This approach saved me several hundred dollars compared to going through a Porsche dealer). This was my first time at Reitmeir’s. I was impressed by their service (I dealt with Eric). I also asked them about the rubber that had come loose on my cabriolet top. They called me back the next morning and said they had ordered in a couple of clips and could try and fix it. I dropped in later in the day and they put on the clips and charged me an absolute token amount. I suspect that if I had done this at a Porsche dealer I would have been charged much, much more. Based on my interaction to-​date I would highly recommend them. I plan to use them again.

Reitmeir’s Werkstatt is a small, family owned business who provide superior service. Eric and Jeff have always done quality work on my old e320. They also provide great guidance and explain why certain services would benefit me, and why others would not. I most recently moved back to Los Altos, thus back to Reitmeier from the sub par service at Smythe — San Jose. Jeff and Eric are solid, straight shooters. When anything is wrong with my car, I go straight to Reitmeier’s, I trust them.

Yes. Indeed. Five stars.
Reitmeir’s is «as good as it gets!»
Such a refreshing experience for a woman to be treated with respect at an auto repair shop. But this isn’t just any auto repair shop — this is Reitmeir’s.
Jeff and his team are as honest as the day is long. You can rest assured that they will 1. explain what is wrong and then, 2. repair what is necessary — and nothing more. They know exactly what they are doing and they are the epitome of integrity. They do what they promise to do, on time and within the established budget.
When I moved to California, I assumed I’d just keep taking my «Pearl» (BMW Z3) to the dealership for the same good service I had in Austin, Texas. What a mistake that assumption was! The BMW dealership in Mountain View is a good example of why dealerships have such a bad reputation — terrible customer service, condescending attitude, unnecessary repairs and the classic overcharging.
Save yourself some heartache — drive directly to Reitmeir’s and get the job done right.

Reitmeir’s has been servicing my German cars for years now. Trusted, efficient, and dependable in the time I’ve been coming in for various car related issues. As a testament to this, even the Audi dealership in Palo Alto mentioned, «Jeff (Reitmeir) knows what he’s doing.»
At 225,000 plus miles on my Audi, it appears that I might have to replace this well used 1998 A4. In considering all my options pertaining to purchasing a new car, I will be buying German as I know Reitmeir’s will be continuing to service my cars.

We had a pretty rough experience with Reimeir’s. When our BMW came out of warranty and our key remotes stopped working, we went there thinking we’d save money over the dealer — bad idea!
I gave them all the info about the common diversity amplifier module defect in the E61 and they worked on the car for a couple of hours, but couldn’t fix the issue.
The owner called me and said he needed more time. I asked him if he was confident he could fix it for less than the dealer. He said yes. The next day, I called for an update and was told that they just couldn’t figure it out.
Ok, so we came to pick up our car and got welcome with a bill of several hours of work even though nothing was fixed! I understand they spent some time on it, but it is very infuriating customer experience to have to pay so much money, only for the problem and a new rattling sound to remain! They should have been less optimistic or tried replacing the amplifier module (which ended being what the dealer did).
Lesson learned: if you have a fancy Teuton car with a problem that’s not run-​of-​the-​mill clearly recognized by the central computer, then you’re better going to the dealer as the buck stops there anyway.
UPDATE: response to comment below:
Jeff did not replace the varsity amplifier module as the «procedures» indicated to be the source of the problem.
The key remotes had no issue. The dealer replaced the varsity module and it fixed the issue.

Great people over at Reitmeir’s. Pretty honest and they don’t BS you. We send our E Class Mercedes and Audi wagon to them for all the routine maintenance. Their hourly rate is about 25% less than the local MB and Audi dealers in on the Peninsula. I also like that I can walk home from their garage, only wish they had extended hours past 5pm and on Saturdays.

Great personal experience. However, you pay for what you get. If you’ve got the green, this is the place for your car. Mr Reitmeir does much of the work it seems.
Had some mysterious leaks, and Reitmeir himself spent a bunch of time debugging the problem.
They also do a great job with tirerack installations.

I am about four months overdue for writing this, but let that tell you how much this place means to me that I never forgot to do it!
In other words, I LOVE my Porsche!!! We also have a BMW, and I will never take them anywhere other than Reitmeir’s.
Here is why:
As a younger female, I had been ripped off in the past with every sports car I owned, because I didn’t know enough about them to be able to tell if I was being overcharged or lied to.
Then in college I studied engineering, and I decided to learn all about Porsches (I was daddy’s girl and he loved cars too), because I was fascinated with German engineering.
When I needed work done on my Porsche I went to Reitmeir’s, and I couldn’t believe how helpful, friendly, and HONEST they were!
I’ll never be an expert, so they could’ve told me my catalytic converter was bad and it would’ve been logical so I would’ve believed it and paid to have it replaced. Instead, they explained they didn’t think it was the problem and we tried to find out if it wasn’t just a sensor instead. It was, and that was MUCH less expensive and easier to fix than replacing the catalytic converter. They SAVED me money ($ 2-​$ 3K to be specific) and time, and finding a business that operates with integrity is VERY RARE.
We had been happily taking our vehicles to them for the past several years, but this last incident really blew me away, and I wanted to make sure to tell others about them.
To summarize: This is where you want to take all of the vehicles you love, so they will get the service they need done correctly, and at a fair price.
Maintaining and repairing a car is part of ownership, but getting ripped off doesn’t have to be! This place will have my business forever, and I cannot recommend them enough.

I like this place. Ever since my X5’s bundled maintenance agreement ran out, I’ve been taking my car to Reitmeir’s. The people are nice. The estimates are always spot on. They call you quickly to communicate status. And I think they are cheaper than the local BMW dealer (BMW of Mountain View which I can longer stand) as well. Specifically, they’ve changed indicator lights, tail lights, one headlight (at like $ 275 for the bulb I remember this one), a broken automatic window, and done the regular maintenance.
So, overall, a hearty thumbs-​up recommendation.

Been taking my BMW «Bruce» (yes, my friends and I named my baby) to Reitmeir’s for the last 3 – 4 years. They’ve always done on excellent, thorough and efficient job (if they have the necessary parts, I get same day service if I drop it off in the A.M.). I’ve brought my car in for a variety of issues (I don’t speak «car speak» so, I’ll do my best to describe the car woes):
— Overheated/​broken radiator
— Mechanical problems w/​the window (motor needed to be replaced — something like that)
— Broken A/​C system
— Oil change
— Oil leak
— Replacing the «rubber lining» on the driver side window was damaged
— Brake pad replacement
I trust my car with Reitmeir’s because they are experts (check out their website, they live and breathe European cars). Also, being pretty clueless when it comes to cars, I’ve never felt cheated by threm. When I pick up my car after something has been fixed or replaced, Reitmer’s will go over what they did and they’ll also highlight items that need to be fixed/​replaced in the near future. And, unlike most BMW dealerships, Reitmeir’s is extremely responsive and has an extremely quick turnaround time.
I give them 4 out of 5 star because, well — they’re a lil’ pricey. But, you get what you pay for so it’s worth it.
Note: Reitmeir’s only handles «interior» work, not «body work.» For example, if you get into an accident and need the door fixed and painted, that’s out of Reitmeir’s realm of work. However, they can recommend auto body shops.

Had two tires drop shipped from TireRack to Reitmeir’s, and made an appointment to have them installed today at lunchtime.
I realize that it’s not only lunchtime for me, but for their workers too, so I appreciate somebody sticking around at noon to install my new tires at a time that is convenient for me. Just a couple blocks away is a plethora of shops and restaurants to kill time while your car is being worked on.
My request that the lug bolts be hand torqued to spec was not a problem, and service was prompt and efficient. Price is fair when considering the care and effort I observed them putting into a quality job in handling my car.