Pet’s Delight

This was a great place. Not any more. They recently hired a new crew of people that have no understanding of pet food, customer service or follow through.
I will drive 20 minutes out of my way rather than return.

Lovely little shop in cozy Los Altos downtown. They work with Towncats and house 1 or 2 kitties in the shop, who are always wonderful to play with. Do take cash when you visit, they’re a local business :)

If I disappear within less than 5 minutes of walking inside a pet store then you should know which aisle you’ll find me: the cat section! :)
Upon entering the store you’ll also see their pet store «mascot» named LuLu, a brilliant talkative Macaw. love giant birds, although I would never feel comfortable owning one myself.
Back to the cat section… fellow Unilocaler, Akemi H. and I spent about 30 – 45 minutes just playing with the two kittens named Draymond (Named after Draymond Green from the Warriors) and Riley (named after Stephen Curry’s daughter) that were available for adoption! They were soooooo cute and playful! *insert heart-​eyed cat emoji* lol. One of the staffs even let us borrow his laser pointer to play with the kittens more and they were very entertaining.
Can’t you tell I didn’t really browsed through the store because all I cared about were the cutie kittens?! :D
I like supporting local businesses like this place because… who does not like animals?! Customer service was good and they have friendly staffs! Bring your furry friend (s)!

It’s a little hit or miss every time I come here. They have a good selection of pet treats and toys. I love that their animals are from shelters instead of from some awful puppy mill.
The staff is friendly enough. Although it’s hard for me to browse comfortably with someone constantly following me around and asking me if I’m just looking every few seconds. I’ve worked retail, I get it, but there are ways to monitor without hovering over someone.
Place is a little messy and hard navigate, but in a pinch they have what you need. Plus all the animals are adorable.

Picked up some anacharis aquatic plants and Tiki cat pet food here yesterday. Very conveniently located and the store clerk was courteous and helpful. Cute store!
They have cats and small rodents up for adoption such as guinea pigs.
Just wanted to clarify that while they offer a showcase of animals which need homes they do still order in some animals. I hope they reconsider this policy as there are many reptiles in need of homes. Check out Petfinder, Craigslist and the local Humane Society for iguanas, bearded dragons, aquatic turtles etc.

My kids love going there because they have cats, rabbits, and hamsters you can pet all of them

It worth visiting and have a chat with Macaw LuLu! She is so cute and talkative :)
There are tropical fishes and crab, guinea pig and hamster!

Holy moly. This place is over priced. Went in there for a bag of this specialty dog food that is hard to find. Good news is they had it. Bad News: It was about $ 7 more expensive than at another pet food store in Cupertino. Beggers can’t be choosers, and the pup needed to eat, so I sucked it up. But I will def not be going back there. Also a little sketchy, was that she just charged me a flat rate for the food of $ 25. Do yourself a favor, and drive the extra mile or two to find a more reasonable pet food place. Unless of course, you love throwing your money out.
UPDATE: After receiving a few very rude messages from the owner of this place, I will remove that it was a flat fee (even though it seemed like it). The food that is cheaper is at a place in San Jose boarder of Santa Clara.

The store clerk was very nice, but made it clear that the owner’s policy is set in stone.
I bought a fancy dog collar for my dad’s dog as a present. Right after giving it to him, he put it on the dog and then when petting the dog, caught his finger on a broken stud which cut his finger about ½ inch. I then noticed that one of the glass studs was cracked. I took it back to the store to return it and they said they don’t take returns, only store credit. They didn’t have a replacement in stock and there wasn’t anything I wanted instead of the item, so I asked again if I could simply return it for a refund. The answer was a firm «no, the store owner has set the policy so that no refunds are given» so I left.
What kind of store sells defective merchandise and then won’t give you your money back? (The answer is a greedy one that doesn’t care about it’s customers.)
I’m never going to this store again, and recommend you avoid it too.
Update — the store owner messaged me and told me that she terminated the employee as if it was the clerk’s fault for this problem. Further indication that this store owner is out of touch. And the owner asked me to remove my negative Unilocal review, still without any offer to rectify the problem — she wrote «I’ll still give you a store credit.» Ridiculous.

I am happy to spend more money to support a worthy local business — anything to keep Big Careless Corporations out of our towns.
Aside from the obvious, I enjoy shopping here for three reasons.
1) They support animal rescue and adoption, rather than mass-​breeding sales (AKA: They LOVE animals)
2) The store «mascot» is a brilliant talkative Macaw named LuLu. I love giant birds, although I would never feel comfortable owning one myself.
3) The young ladies who work here are VERY sweet and knowledgeable. The girl with the short reddish hair DEFINITELY knows her stuff and has been very useful in selecting food and health products for my cat. I usually don’t like coming into Los Altos businesses for fear of rude, callous employees but I see none of that here. Unlike my experiences with certain corporate pet stores that shall not be named, the staff here show how much they care about their pets — and mine.
I urge others to PLEASE support local businesses like Pet’s Delight, instead of animal-​industry giants that don’t care about our pets, only profits.

I drive about 25 miles to come here specifically to buy Fromm dog food. It’s the closest retailer to me which is unfortunate because it’s a great brand that I think more pet owners should know about! Although I love supporting a local business I haven’t received great service here. The place is chock full of every kind of brand and treat with a lot of options for dogs on limited ingredient diets but you have to search closely to find what you’re looking for.
There is a 10% cash discount though which is always nice. I never would have known though unless I’d asked if they offered coupons or discounts through their newsletter.

Good customer service isn’t easy to find these days. Little towns like Los Altos is a great place (in my humble opinion) because of shops like Pet’s Delight.
From the moment I walk in, I’m greeted and asked how to be helped. They always take their time to really talk to you when you have questions about products. They pride themselves on the quality and unique items that you just can’t get at Petco or Petsmart.
If you ever buy something (example food) and your animal doesn’t like it or what not, they happily return it or exchange it for you. If you don’t see something you want they will custom order for you. The prices are no higher than the big chains and they have cute gifts and treats and grooming items always worth checking out.
Like most pet shops they encourage your furry friends to come in and treat your pet as sweetly as can be. I go there at least once a month for dog food and to just enjoy the town on the whole. It’s such a little gem :)

Small store. I wouldn’t call it «cute,» although it’s in a cute location in downtown Los Altos. Inside is more jam-​packed with high quality foods/​treats — which is a good thing, but it’s not aesthetically pleasing to the eye. Treats are also more expensive, but they’ve got a good selection (Zukes, Thinkers, freeze-​dried, organics). I regularly visit this store 1 – 2 times a month for my dog’s food (Acana), which is only found in a few select places in the Bay Area.
I would buy high-​quality food here, but treats elsewhere (ie Pet Food Express).

I have visited Pet’s Delight numerous times. My little Yorkie Chewy loves the treats and hospitality. I think each visit to Pet’s Delight is fantastic and gets better and better with each smile from the staff.
Chewy has no complaints and will keep coming back for those Five Paw treats. I am happy to see and smell the Five Paw treats. My pooch and I were sad when Five Paw Bakery closed. Go Pet’s Delight.
Check out my Unilocal list for more dog-​centric spots,

Great little boutique pet store with a nice selection of products, and reasonable prices. Staff is very knowledgeable about their products and friendly. Tatiana is amazing and is always very helpful. A much better overall experience than walking into one of those big box pet stores.

I appreciate this boutique for its friendly service and wide selection of holistic foods, treats and toys. However I don’t think they turn their inventory as fast as their competitor in Sunnyvale — more than once noticed the expiration on the smaller kibble bags are current month or 1-​month away, so please check the expiration dates!!!

Love this place, I have a dog & a cat and a lizard. The owner is as nice, knowledgeable and helpful as you could ask for — for example, she suggested a type of treat became kitten’s utter and unabashed favorite, and gave me a ton of food samples to try with him. It’s a beautiful space, full of cool and useful things.
I know it’s hard to imagine really looking forward to going to a pet store, but I love going here!
Thank you, LOCAL BUSINESS!

This is a great little pet shop in the main drag of Los Altos. I really like the fact that they have a huge selection of toys for dogs. Michelle V. and I have a toy/​mini poodle mix and he basically tears through every toy we give him, yes even the «indestructible» kong toys.
Talking with the guy working here he said «Wow, it really sounds like you have a German Sheppard» then he saw the picture of our lil pup. haha. The look on his face — Classic!
We’ll definitely going to be back here to shop more. Shop locally, once we move to the Los Altos area *crosses fingers*

Shop local!
Everyone who works here is knowledgeable about their products and are really friendly and willing to help!
They carry a lot of specialty foods, including my cat’s EVO dry food (only place in Los Altos), so that’s usually my reason for coming here.
They also support Town Cats and have kittens from Town Cats for adoption in the store. Which is my second reason for dropping in: o)

Let’s start off by saying I love my dog.
This is the only store nearby that has the kind of food I’m willing to feed Brownie. Pet’s Delight only carry food with no by-​products. Therefore, I know that no matter what brand I chose, I can’t go wrong. However, I am an avid internet researcher and have decided that only 3 brands of puppy food is good enough for my lil pup. To my delight (pun intended), Pet’s Delight carries all 3.
Aside from that, I have never bought anything else from this store. They have a very limited and expensive pet clothing tselection hat I can find at ½ price online. In addition, they have very small selection on toys and collar/​leads.
Customer service can needs to be improved. The lady behind the counter is cold and unfriendly.