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New ownership and highly recommended. Amit was able to get me a better plan that I could find on Verizon’s site and was very helpful throughout the entire process. He went above and beyond by tracking down the exact device I wanted at a sister store and it arrived within minutes. He helped me set up the phone and offered to help transfer data if I had any trouble. He’s really trying hard to differentiate on service, and it showed. Thanks, Amit. Welcome to Los Altos!

Excellent service. This store far exceeded my expectations and I am so fortunate to have them so nearby. I’ve been with ATT for over 14 years and it was very hard making the switch. I barely had any reception in the Los Altos Hills where I reside. Ernesto was superbly professional and über helpful in helping me find the right data plan. I LOVE Verizon and its ubiquitous coverage and am glad for a super friendly customer based store in our downtown :)

We went in to upgrade after 3 years and knew what we wanted. We had an very pushy salesman, Marco. He would not give me the price on any accessories and just said he would see what he could do at the check-​out. We were there almost 3 hours with him doing paperwork and trying to do add ons. He came up with $ 400 for our free phones… so I told him to eliminate the pile of accessories except for the protective screen covers. He then installed both covers with bubbles in them and told us the bubbles would go away in a couple of days or maybe heat would help (heat an iPhone?). He also printed pages for us but I had to come back that night because he did not include a receipt. He was gone, so the other very helpful salesman printed our receipt! We wished we had had him instead of Marco. We went back days later with our bubbled screen protectors and Damien was super helpful & professional — replaced our screen protectors. I think this is probably a good store if you don’t get Marco. The other sales associates seems very professional. I would work with Damien!

These folks sold me a cell phone «protection plan» for $ 200 up front (there were other payment plans available), and failed to mention that in order to «activate» my «protection,» I would have to pay a $ 150 «administrative fee.»
That is a scam, as far as I’m concerned.
The company who provides this service is called «ProtectCell.» Do not give them your money — spend the $ 350 on something else.

After 4 months and no answers from anyone at
I’ve still not received my promotional credits for switching from AT&T. And I’ve had nothing but stalling from Jose and his district manager, Mustapha.
Before you buy from here, I recommend that you check:

upgraded my daughter’s iphone today at Verizon retail store and was offered the free Internet Mobile Broadband device. Then, at point of purchase, I asked for the device but was told I could not have one unless I signed up for an expanded data plan. I told them i want the device (as promised in the printed offer) but not the new service plan with additional fees… I was told by the sales rep that could not have off after all despite the offer. Legal? nope!
Grrr…

I went here because my phone was acting funny (not holding a charge, said I had no more space even though I deleted a bunch of stuff). I guess I should have paid more attention to the sign outside, because I thought this was a Verizon store. But, it’s just a retailer. The manager, Joe, was the one who helped me. He told me my options were either to fix it or upgrade. Since I had my phone for over 2 years, I decided to upgrade. He said I could get the iPhone 4s for about $ 100 or the iphone 5c for $ 250 something. I decided to go with the cheaper option and asked for the iphone 4s. They brought out the last new iphone 4s they had and transferred all of my information to it which was great. When they showed me the phone, however, it already had two dents in the top. I didn’t want to pay for a new phone that was already damaged, but I also didn’t want to be an annoying customer. I ended up showing them the dents bc I was forking out $ 100 plus for a «new» phone. They didn’t have any more iPhone 4ss in store, so they said to take that one, they would order a new one, and I could exchange it when it arrived. I left the store kind of iffy about the whole situation. I then talked to my sister who just bought the iphone 5c and she said she only paid $ 99 for it. I looked on Verizon’s website and that confirmed the $ 99 price AND showed that the phone I just paid $ 100 plus for was being sold for $ 1. REALLY? So, I went back to the store and told them the situation, this time I was being helped by Moises. Moises asked Joe something about doing a price match and Joe was like” Yea, just make sure that the iPhone 4s 16GB is $ 1 too and not just the 8GB like I saw earlier”…so, to sum things up, Joe, the MANAGER, knew about Verizon’s prices that were cheaper than their’s, let me buy a phone for $ 100 plus that was really only going for $ 1 and didn’t apologize. I was pretty mad that he tried to rip me off. In addition, in the middle of trying to get through this transaction without ruffling any feathers, all of the employees stopped helping me/​getting my phone set up in order to take a group picture that they could send to corporate. I don’t know why it was necessary to take a picture right there and then, but it would have been nice if they had considered the customer and the fact that they were wasting my time.

Moises & AJ are very friendly, professional, and helpful! I’ll definitely be handling all my Verizon business here. Love the convenient location.

I did not even know that this location existed. It is very close to my house which was very convenient. Jose, JP, and April were EXCELLENT. The customer service was top notch and they were all very nice and friendly.
My situation was very complicated as I needed to transfer data plans without losing my unlimited data. Highly recommend this location which appears to be less crowded than other locations.

AJ is great! I tried to set up my new iPhone 5S, but messed it up. I went into the store and AJ was very patient and fixed everthing. The service is GREAT.
Kathy B

Joe (Jose) and Moises are fabulous to work with. My contract was up and I tried to check out my options at the Rengstorff Ave. location in MV. All that salesperson wanted to do was sell me an upgrade in service that would raise my monthly bill. He failed to listen to what I was asking for and after wasting an hour and advising the manager of my disgust, I left. Walked into the Main Street Los Altos location and Joe did a great job fixing me up with a new phone and applying the maximum credits available. Both he and Moises were knowledgable and accommodating and they both really understand customer service. As a Verizon customer since 1986 (with GTE Mobilnet before acquisition), they provided the best service that I have ever received from Verizon. I highly recommend them to anyone as there are no lines at this location and they provide superior service. Thanks guys… I’ll be back!!!

Moises Mayora is hands down the best representative I’ve personally worked with at any wireless provider. I am resistant to change and Moises’ consultative approach helped me to not only trust in Verizon, but also to trust that I was making the most informed consumer decision possible. This is a great store and Verizon should invest in Moises as an employee to groom for a career with their company. Best experience I’ve had with a wireless provider, *ever*. Keep up the good work!

This is the place to go if you live near Los Altos! No wait, good salespeople and easy parking. The manager, Jose, is the best! He helped me with a previous Verizon problem and took the time to resolve everything, even following up with a confirming email.
Also a big thank you to Chris G for all your help! Your professionalism and follow up was very appreciated. Thanks for sticking with it. Verizon is lucky to have a sales person like you!

I have gotten way more help in this Verizon store than any other Verizon store. The guys are happy to answer questions about phones, help with problems, and actually seem to enjoy working there. If they can’t answer a question they make inquiries and solve the problem. They are courteous and professional. I won’t go to any other store. So glad Verizon now has a store in Los Altos!

I recently went into Verizon Wireless over on the Alameda in San Jose to look into Verizon phones for the company I work for. We were dissatisfied with the spotty coverage of another provider and needed clear, 100% connection for our PTT company radio/​phones. I met a sales associate, Tyler, at that store who promptly took care of my concerns. I explained that I didn’t have time to waste as I had just experienced with our other company. He immediately got me into connection with the store manager, Jose Plascencia. Jose and I met the next day to discuss a plan for switching over to Verizon. He came to the meeting with the costs already outlined into a nice chart that was easy to follow. From that point forward, the transition was seamless. He requested a list of information I needed to provide him with to make it happen. Once I emailed him that info, it was simply a matter of going in to the store and making the purchase. I would like to note that EVERY time I called the store to ask a question, EVERY sales associate knew who I was and what company I was calling from. They treated me with the utmost respect for my time and our business needs. I was very impressed time and time again with the communication and efficiency of the transaction. I was curious to see how it would go, switching our entire company plan to another provider mid-​contract. No problems whatsoever. Jose and his team made it so effortless. AND, he was transferred to the Los Altos store during this process and offered me the option of staying with the new manager at the Alameda or driving to pick up the phones at the Los Altos store. I opted to continue the process with him as I was so happy already with the communication I was experiencing. So now, not only was the Alameda store completely aware of our order, but the Los Altos store as well. Every time I called, they knew who I was and could give me a realistic time frame of when Jose could call me back. Being in management myself, I was absolutely impressed with Jose and his team (s). He gives first class service. Not only that, the phones work great and we have continuous, clear reception for the first time. I would recommend anyone to Jose Plascencia. I can’t wait for my contract to end so I can also switch over to Verizon. I know where I will go to do that :)

I got a Unilocal deal, but the manager was really shady about honoring it. He tried applying the dollar amount as a coupon percentage off rather than money and it ended up not even getting applied right and my money was wasted.
The regular minions were really great, though, and friendly and knowledgeable, so I still give it three, but it was still really frustrating to have the money part messed up by no less than the management. Why offer a deal if you won’t honor it?

These guys have been personable and professional throughtout our experience. We were able to keep our numbers when we switched the whole family over. It is a joy to be able to speak to someone in person who remembers your name and wants to help you with even the smallest request. Thanks David, Andrew and Melanie and Megan!
650−383−1995
They are on Main Street in Downtown Los Altos
:)

i stopped by while shopping in downtown los altos b/​c my hubby and i have been wanting to change to a family plan. as soon as i walked in, the store manager welcomed me and asked how he could help. i let him know that i am an existing verizon customer and that i wished to convert to a family plan with my husband.
apparently, in this day and age, family plans give you unlimited minutes and text messages, which are great features to have. however, data is priced in tiers, based on how many gigabytes you use per month. overall, we’d still be making a pretty big savings by consolidating our current individual plans (different carriers) and switching to a family plan.
the store manager was extremely helpful and detailed, and i would definitely come back to have him help me with any of my wireless needs.
note this location is a bit smaller compared to most other verizon wireless stores and closes a bit earlier, which is in line with the downtown los altos culture.