Roland Sands Design

I emailed the RSD apparel department with a warranty claim and received a response in about 20 minutes. I feared the problem I was having was outside the scope of the warranty, but was so pleasantly surprised when Tracey from the apparel department offered a product replacement. Every time I emailed, she replied within an hour or so. I was very happy with the product to begin with, there was just an issue I couldn’t live with, so I was very impressed to get a brand new one. I have the Clash Jacket (product in question), the Boss two up seat for Harley touring (made by Mustang), and a pair of Ace gloves and I am extremely happy with all of them. I ride everyday and their gear is comfortable and stands up well. I will continue to buy from this great company again and again. Thank you so much!

Someone give Courtnie a promotion. Seriously this worker of yours goes above and beyond normal customer service. Super friendly, Professional, the fastest replies in the business and all this via email. I might as well have been talking to her via instant messenger.
I had a few issues with the Quest I got from RSD and Courtnie took care of it in a big way.
RSD will always have a loyal customer in me.
Thank you Courtnie.

These guys rock. I have RSD apes, grips, risers, wallet and gloves. Anyway, I had an issue with my gloves, button popped off, zipper broke. They weren’t new by any means, but didn’t have many hours at all on them. I bypassed the retail warehouse they were bought from as I didn’t have proof of purchase. I sent them a pic of the gloves and just said I was a bit dispaointed. Anyway, I got an email from Amy at HQ today and she kindly arranged a new replacement pair for me.(posted to Australia) I nearly fell off my chair. I don’t know what I was expecting, but it wasn’t that. I’m so impressed. I’m going to buy a RSD aircleaner and fuel cap next pay day. I’m seriously impressed, RSD customer for life, I won’t ever replace my Langlitz jacket, but will definitely buy anything else they sell. its really restored my faith in the industry. Amy, you are an elite, black belt ninja in customer service. Take the rest of the day off! Many, many thanks.

«Zero» Response from RSD Apparel.
Bought a jacket about a 2 years ago, and one of the rivets on the sleeves has already broken. And now the seam on the front of the jacket is coming undone. I’ve had motorcycle jackets that were half the cost, last 3xs as long. The style is great, but the quality, in my opinion, not so much.
The reason for this post is the quality of the response back when I had a simple question about how or where I could get the rivet on the jacket repaired. I know I can go to any good leather shop, but I was interested in what they might recommend. I even sent a photo of the issue.
I got «zero» response back. I wouldn’t recommend or purchase another product.
Here’s my original email sent out this on April 27^th…
–
Morning
I’ve attached a photo from my RSD jacket that I purchased a few years back.
Followed Rolands racing career many years. Tough, quality competitor, and I hoped his design and clothing work would follow the same thinking.
You can see by the photo that the rivet/​snap on the sleeve has already busted off. Pretty disappointed to see this happen after a only a few years worth of wear and tear.
So my question. The rivet/​snap. I’d like to get «the» same one to replace the busted one. Match the jacket, etc. Maybe this was a fluke, one bad piece out of thousands
of good ones?
Can you point me in a direction where I can purchase the piece, and I’ll fix it myself.
Thanks

If you’re looking for leather motorcycle goods Roland’s is definitely worth checking out. This retail location is actually also their headquarters where they build bikes and design all the hard parts and apparel. They have a nice selection of high quality jackets and gloves that look great and are actually functional for riding. Jay the store manager is also really nice and helpful, if you ask nicely maybe he’ll give you a tour of the shop!

These guys are RAD! I had an issue with a jacket I bought in san francisco. They could have totally blown me off, instead they stood by their product completely. To say that they took care of business would be an understatement.
the costumer service was great and they even sent me tons of stickers, buttons and patches. Thanks Courtnie!

I’m happy I could visit RSD personally including their workshop, with few customs in progress. Long trip from Europe to few motorcycle companies. Thank You RSD!

Just had to stop by to say «I’ve been there.» Pretty small retail place, but exactly what you’d expect. Very clean and a lot of cool parts of course.
T-​shirts and other branded items are all top notch and priced exactly as I’d expect. I bought a $ 30 T-​Shirt. All there shirts are of that soft combed cotton, perfect for under a jacket.
Nice staff, pleasant and not over bearing.