Mt Vernon Internal Medicine

I never have a problem getting an appointment, it might take a few minutes, but not the long waits I’m reading about. And they can always see me within 24 hours. Brenda Rolander is the best practitioner I’ve ever seen — she listens, she cares, she explains, and she is proactive, and I never feel rushed. She never gives me grief about something I haven’t done, but just a friendly reminder as to why it’s important. The front desk staff is friendly, and I never have to wait more than 5 minutes to be seen. So the 5 stars is for the front desk, nurses (who are wonderful), and Brenda Rolander. I can’t speak about the doctors, because I haven’t seen one in years. I have gone to Mt. Vernon Int. Medicine since 1991 when it was just Drs. Lowen and Hererra.

After saw my lab work Doctor advised to redo some other lab work getting the order is very hard no body lift the phone. Then said already sent order to lab corp but lab corp never receive order. Spending too much time to get my order to do lab work.

I came here in 2014 to receive a pap smear to get my birth control renewed for the year. The doctor mentioned that after having 3 consecutive good pap smear results, I would not have to return for another pap smear test the following year, which was very convenient. After having a year’s worth of renewed birth control, I never knew when the prescription would expire. Until today. I am currently on my period (sorry if it is TMI) and planned to begin a new pack starting Sunday. When I called my pharmacist to ask for a renewal, they said my prescription was expired and that I needed to speak with my doctor. When I called Mt. Vernon Internal Medicine, the receptionists were very rude. They told me that in order to get my prescription renewed, I had to come in to take a pregnancy test to ensure that I was not pregnant. I told them that I needed to begin a new pack of birth control by Sunday and because I just found out mid-​day today (Friday) that my prescription expired, I would not have time to see the doctor as I am working today and Saturday they are closed. I asked if the doctor (Brenda Rolander) could grant me at least a month’s worth of birth control so that I could continue taking my birth control on time and to give me some time to make an appointment (after Sunday) to renew the prescription for another year. Because all they needed was a pregnancy test, I explained to them that I am currently on my period and would hope that was proof enough that I was not pregnant and to grant me a 1 month prescription. The receptionist said that even though I am on my period, it is still a ⁵⁰⁄₅₀ chance I could be pregnant because some women experience spotting during pregnancy (true). However my concern about not starting my new pack of birth control on time wasn’t about getting pregnant, it was about a possible imbalance of my hormones as I have been on birth control for the last 8 years now. I also asked what my back up plan could be if I was not granted the 1 month prescription, and again the receptionist judged me and said that I could «practice abstinence». However, my question was not meant to be implied as «what should I do to not get pregnant this coming month?» but more so «where else could I try to get birth control so that my hormones can stay regulated?».
In the end, I felt Dr. Rolander was not being a good doctor by not understanding my situation and allowing me the 1 month prescription of birth control so that I could continue taking them on time (as I have for the last 8 years) and giving me the time to make an appointment to come in to take the pregnancy test they required to renew the prescription for a year.

Everytime I would go I felt that the providers felt like seeing me was a chore! They were not compassionate and it was pulling teeth to try to have anyone call you back! You are just a number, not a person in need of help! Im switching providers because i can no longer take the constant judgement I felt was happening here, also when I called the office manager she was extremely rude and told me that how i feel are my opinions and she can’t help that! Wow. Please don’t waste your time seeing the providers here! I personally think they received their licenses from walmart!

If I could rate the NP, Brenda, I would give her 5 stars, but with that being ssid, the answering service is ABSOLUTELY HORRIBLE! I have yet to wait less than 7 minutes just to make an appointment. I’ve requested return phone calls by my NP with no succes. My labs have been lost multiple times or «were really sorry but there seems to be a hiccup w your lab work, can you come back and let us redo the blood work». Unfortunately I was a regular patient at the Lorton office and they gave me the option of the Lake Ridge office to have it redone. Even WORSE experience! Dr Ahmad, was terrible and seemed to care less that my BP was nearly at stroke level! I will be requesting my records to a much more competent location! I referred many friends to MVIM and I am truly sorry! This practice his absolutely horrible!!! On multiple occasions I’ve left messages w the answering service and waited longer than 3 days before I have to call back. I will never be treated like this again by any practice!!!

Very disappointed. It always takes forever to get through on the phone to make an appointment to begin with. Even with an appointment there is typically a rather long wait time (40 min +) and the rude front desk staff continues to be a problem. I’ve seen Jill (nurse practitioner) who is very nice and at least cares, also Brenda is great. But last time I saw their new doc, Dr. Siddon and he was awful. Impatient, didn’t listen, didn’t care, overly self-​assured for a new doc who just started. He gave me wrong advice on a positive TB test and an antibiotic for a cough which made me worse.
Was diagnosed with bronchitis 10 days later and got the correct antibiotic. This whole place has gotten worse since I’ve first gone to them about 10 years ago. It seems like they are all about growth, more and more locations but less and less about quality providers and quality service. Cannot recommend.

My family has been going to Mt Vernon Internal Medicine since we moved here in 2007. And always goes way and beyond to ensure my family is taken care of. My provider Jill Forbes is fabulous and always rules on the side of caution and listens to her patients. Their team always makes time to see us and never brushes our concerns off.

My mother and I have been going to Mt. Vernon Internal Medicine (Lorton, now Lake Ridge, because we live in Woodbridge). The doctor I’ve been seeing is amazing, so no complaints there. My problems all stem from Mt. Vernon Internal Medicine’s billing department! They are absolutely terrible.
I’m well aware I have a co-​pay and pay that each time I go in, but preventative care check ups (paps/​physical) are free and I shouldn’t have a bill. Sure enough, I received one! I called my insurance company (UHC) to inquire about the bill and we went through each code over the phone. Come to find out, Mt. Vernon’s billing department didn’t process my claim as preventative care and used codes my insurance company didn’t cover. My insurance company called them to ask if they could re-​submit the claim with the correct codes, and Mt. Vernon’s billing department refused! So now I’m stuck with the bill. I’ve called Mt. Vernon Internal Medicine to challenge the bill and I keep getting their voice mail. Mt. Vernon just launched an online portal for patients, so I sent them an online request as well to call me back.
I will wait to see if they call/​follow up with me. If not, I will not be going back to this practice again. My mom has had similar experiences with the billing department too.

I’ve been a patient at Mt. Vernon internal medicine for about 13 years now. I always went to their Hinson farm rd office. I never had a problem. I removed to Woodbridge and I switched to their Woodbridge officer honking I was going to get the same service. Boy, was I wrong. Yes, the office is up to date on technology and the office is overall clean. But I recently got I’ll, and I was in a lot of pain. I saw Dr.Nair. Not only did I felt rushed during my visit but she never responded to any of my messages.
I had an x-​ray done because of my back pain. I called several times to get the results. I called and left messages to get my pain mess switched brands, not refills. It took several days to get done. And I was never notified. So, I was tired of waiting. I called and complained to the office manager. I told her I was in so much pain I had to go to the E.R. There the Dr gave me the pain mess I needed. SoI never filled the ones Dr. Nair prescribed for me.
Now here is the reason I ma really upset. Wen I called the office manager got Dr. Nair on the phone to speck to me. She treated me like, I was a pain killer addict. she didn’t even know what I wanted and needed. Her attitude was of a person who could give a rats about my well being. She cut me off and didn’t let me talk and quickly said ok, bye! And that was the end of my phone call. I felt that she really did not care at all. I’m never going back to that office and maybe the practice. Never have I ever felt so disrespected by a Dr that way.

5 stars because for the past 15 years I have searched high and low for a dr’s office that isn’t run by complete idiots. Let me say that I am being nice by making this statement.
The staff is super friendly and attentive. The front staff is very helpful and I’ve never had a problem with them.
I’ve always seen Brenda Rolander and she is FABULOUS!!! She always takes the time to answer questions and unlike most dr’s offices I’ve been to, she won’t «rush» you. She is very patient and kind. It shows that she genuinely cares about her patients. It’s been a long time since I’ve found a dr’s office that I really like and thanks to Brenda and the staff at Mt Vernon Internal Medicine (Lorton location), I will be coming here from now on. I have also referred my entire office to go see Brenda and they absolutely LOVE her! =)

I’ve been a patient for over five years. They provide great care to their patients. They always are able to see me, even on short notice. The office staff is friendly and professional and although I always see NP’s they are just as good as the physicians. Most of the blood and lab work is done in house (not all), and I always feel as though they actually care.

Not too much medicine practiced here. I left the practice when Dr. Herrera cancelled multiple appointment on me or passed me along to others in the practice. The Doctor was always hurried and preoccupied. I honestly don’t know if Dr. Herrera is a good Doctor because he blew in and out the door like a phantom. I went elsewhere.

So nothing has changed regarding how awesome nurse practitioner Brenda Rolander is, still wonderful. But I will no longer go to this practice. It took my about 15 minutes of holding to just book an appointment, then I show up without my insurance card accidentally today and they would not see me even though I could have called in the number when I returned home. I have never owed a single penny to the practice and had been going there for over 5 years. Definitely made it super inconvenient for loyal patient. Very disappointed.

I was very impressed with Mt Vernon Internal Medicine at Lorton. They greeted me right away and I was impressed with how technologically advanced they are. Everyone walks around with a laptop providing up to date information on each patient. Dr. Herrera was great. Very personable and really cared about getting the right treatment.

They do a great job and they really welcomed me to the area when I moved up here.