All American Auto Glass Of Lorton

This is my second visit to All American auto glass. The repair a side window on my first visit and my windshield on the second. Their shop is eclectic and disheveled, but their customer service, prices and their work makes up for this shortfall. I found Katy McHugh to be extremely helpful!

So far so good ! I took my car in last week to get my windshield replaced after a rock flew up and cracked it and the crack started to spread. :(
Kathy was so sweet and helpful. The windshield looks as good as when I first bought the car. No problems with anything yet! I am very satisfied and I believe I would use this place again.
The price is cheaper than other places I was looking at.
Thank you Kathy and others for fixing my windshield !:)

This place is fantastic! Kathy and Polly are extremely attentive and very competent. I had what i thought to be a damaged windshield due to debris. It turns out it was severe acidic tree sap. I was unable to bring my car in during work hours, so they allowed me to leave my car afterhours and place my keys in their mailbox. This was extremely helpful to me. After discovering the tree sap issue, they spent over 1 hour painstakingly removing the tree sap using cleaner and a razor blade. When it was all taken care of they called to inform me what had happened and let me know that they cleaned it all off, and did so WITHOUT CHARGE! They genuinely care about helping their customers and I would definitely return. I strongly recommend All American Auto Glass– Overall great experience. Excellent responsiveness, workmanship, professionalism, and follow-​up!

Bottom line: I would use All-​American again but was a little upset about some of the «delays»
I had all-​american perform my auto-​glass replacement after a rock hit my windshield through my dealership’s referral. The day it happened they were very accomodating — the women who work there were friendly and worked with me so I could meet the technician to see if he could patch it. The technician was friendly as well — he tried, however it was too large and I needed a full replacement. I appreciated the try, though. All-​American also priced their work fairly and gave me a good price for the windshield and install.
All-​American recommends you let your car sit overnight after a replacement, which is fine, however I had to bring it into the shop requiring me either a) to go without a car for a day and make other arrangements or b) get a rental. The first time I went in I was able to secure a rental car. However, All-​American called that afternoon saying they had ordered the wrong window and would have to reschedule. To their credit, All-​American offered to take care of the rental car on my next visit.
A week later, I bring my car in again and everything goes smoothly. However, later that evening, I ran my windshield wipers to notice they were completely askew. I immediately called All-​American, who called me back the next morning and made arrangements with my dealership for them to fix it. Apparently the wipers were put on the wrong sides.
So, to sum it up:
Pros: Friendly and accomodating staff, workmanship (window install seems good), knowledge of the industry, price
Cons: a few «hiccups» like ordering the wrong part and the windshield wiper mistake.