Sorry but I was astonished at how poor the service was. I arrived at my 1pm appointment for service on my Volvo engine for which the trim funtion was not working. Our initial interview with a technician was soon interupted by a sales manager. He told this tech to stop and go with him for a more pressing matter. He told me that the tech might be available after 30 minutes but that they really didn’t have time to look into the problem any further. I must say that the tech was very nice and was informative in giving us ideas as to what was probably wrong. Still they completely dropped the ball. I waited for an hour and left. I later found out it was as simple as a faulty relay. A 10 minute fix. I’m new to diesels. Not so savvy to my new boat’s complexities. I can’t see myself coming back to Island Marine again.