Nelthorpe & Son

I don’t know why their reviews aren’t higher, our technician, Frank, was fabulous. Here’s the rundown on why:
1) showed up within our appointment time
2) was personable and kind from the very get go
3) continued to plug away until he isolated the issue and located the problem
4) thoroughly explained both the problem & solution
How can you beat that? You can’t, its that simple. Frank was polite, thorough, and timely. I’d recommend these guys to anyone.

Great store! In the past year, I have bought a fridge, range and washing machine from Nelthorpe and continue to be impressed by their knowledge and professionalism. While shopping there you really get the feeling that the staff wants to help you, not just sell you something. I would definitely recommend this store to anyone, as they have quality products, wonderful service and are locally owned.

My refrigerator died late Sunday. It was packed full with meats, fish, chicken, produce, everything! I was panicked. My husband got three blocks of ice and all our coolers which we filled to the brim. Monday morning we were at Nelthorpe’s by 9:00. Cru explained the pro and cons of different brands. The one we decided on was in stock. Unfortunately for us (good for Nelthorpe) they have been so busy that they could not deliver until Thursday. Cru knew I was disappointed. So I was very happy when I got the call at 2:30 that the delivery truck was coming up my driveway! Thank you all so very much!

Although the technician that performed our work arrived over an hour late (those things happen due to the nature of the business) he diagnosed and repaired our refrigerator quickly and it is up and running. He also looked at our washer and thought he discovered the problem, but was unable to fix it because the part needed was not in stock. As it was a much higher repair than our fridge, we decided to wait on the repair only because the washer was working.
Our rating of two stars has to due with the customer service we received upon calling the store to discuss a bill we received. We had already paid the technician in full for the fees and repairs due the day of the visit, but we received another bill for another fee.
We weren’t clear as to why we were being billed so we called to discuss the matter. The woman on the phone asked why we were calling and we stated it was to discuss a bill that we received. She then put us on hold for two-​three minutes and then came back on to ask about our question (not sure why we were put on hold if we were just going to talk to her anyway). Upon explaining our situation, she was argumentative and was unable to see our reason for disputing the charge.
Finally, it seemed that in the course of the conversation she finally understood our point, as she agreed the billing was not done properly, and said that that was fine, that she was going to put on our bill that «customer refuses to pay» and that they would not be servicing us should we call again.
After this exchange with this woman, they don’t have to worry about them not servicing our residence as we won’t be calling them again, despite the fact that the technician did fine work.

My family has done business with this company for years. My mother had all her appliances repaired by these guys. Recently I had a dishwasher go bad just after our home warranty expired. I had Nelthorpe come out and they fixed the problem. I had to pay a deductible for the home warranty. The amount that Nelthorpe charged to fix my machine was not much more than my deductible and they did it faster and better than the company that would normally be sent by the home warranty company.
I am now a regular customer of Nelthorpe.

We are remodeling our kitchen and dining area and needed all new appliances. I shopped around online and in other stores in the Sacramento area. I saw Nelthorpe & Son’s positive reviews and decided to shop there as well. I’m so glad I did!
Cru was my sales associate and he was extremely helpful. I had narrowed down my selections and he gave me great insight on what I had chosen plus gave me other things to think about in my kitchen design.
If they don’t have want you want on their floor room, be sure to ask if they can order what you want. Cru ordered the brands I wanted with the best prices; a cooktop, oven, micro, wine fridge and diswhasher. They also have kitchen faucets which will be my next purchase.
Their prices are great and the service is superb. I’m also very happy I spent my money supporting a local business!

Having an appliance go on the fritz is right up there with a plumbing problem! It’s never at a good time and you want it fized properly and quickly and not cost the price of a new appliance.
We had a 1.5 yr old Maytag front loading washer have major issues late one day. I called the next and was able to get someone out… with a little begging I must say… the same day.
A very nice gentleman came within the time frame stated and was able to fix our washer, determining the probable source quite quickly.
Yes, it’s pricey for the service… but less than others most likely and he charged me the minimum fee.
My only negative was the initial call taker being quite vague about the fees that would be charged if indeed the probelm took more than the minimum 30 minute time frame to fx. A business should not hesitate in stating what they charge up front.
I would call them again, I like using someone local.

Just good service… that’s what I’ve gotten from Nelthorpe’s time after time. I use them for appliances for my house and my rental. This time it was a dishwasher for the rental. Called ‘em up, got a recommended model that fit my requirements. Checked it out on the manufacturer’s web site. Called again a couple days later and ordered it into the Loomis location for my contractor to pick up. Done. Easy. AND they beat the price of the Sacramento appliance store by $ 130 for the same model. I’d send anyone to Nelthorpe’s for any level of appliance needs.

What an excellent appliance seller and repair store. Reminds me of the Sears Outlet in Auburn, but more homey. Friendly folks, standard prices, and very responsive staff.

I just called these people for a part for a washing machine that they sold to the previous homeowner. I have pretty good technical knowledge of a general nature but the woman on the phone when I called couldn’t understand basic technical language like the word «housing.» I asked to someone with more understanding of standard technical terms and she said that I had to pay $ 69.00 for a home visit by a technician. When I asked if they ever had a technician or knowledgeable parts person available in their store, she said that there were technicians in the store from 08:00 — 08:05 each morning. I hung up to avoid any further waste of our time.