Windows Repaired and Restored

Doug just completed a big restoration project for our house (26 windows in total), and we cannot express in words how happy we are with the final product. We live in a 1920’s Spanish house, in an HPOZ zone, and he restored and repaired every one of our windows. The windows now all close and open properly, and after Doug was finished, the reduction in the outside noise we could hear in our house was dramatic. I swear the house feels warmer too. Doug was an absolute pleasure to work with — a professional craftsman that takes pride in his work. He is honest, hardworking, and just a nice guy.

Excellent repair of four single hung Windows at a competitive price. Quick and pleasant response to service request.

Outstanding customer service and work. What a pleasure to find a company like this, these days. Their not inexpensive, but they know what they’re doing. I would recommend them to anyone needing any type of window repairs (not glass replacement).

This is the easiest type of review to write because the experience was just great all around. I have a building built in the 50’s with aluminum casement windows. A few of the windows are warped and wouldn’t close enough to lock. I did some research and found Windows Repaired and Restored online. The woman who answered my call was friendly, informative and offered to have Doug come out (without charge) to my place to see if he could assist me with the window issue. I live a good 30 minutes from Long Beach so coming to take a look for free was pretty unexpected. I did have to wait about 10 days until Doug was going to be in my area but that wasn’t a problem for me.
Anyhow, the woman that works in their office was excellent with her follow up calls to confirm the meeting and was always very pleasant. I usually wouldnt even comment on something like this but she impressed me. When Doug came out to my building, he took a quick look at the first window and said he could fix it with a screwdriver in a couple minutes. After about 5 minutes the window was fixed AND I was taught how to fix the problem. Even though Doug had taught me enough so that I could fix the other windows in my building, he still volunteered to fix them himself and didnt charge me anything for any of it. He is a very nice guy and was very efficient in fixing the problem I had.
Thank you Doug! Very positive experience with your company.

We had a window that was stuck. The glass had been replaced a few months previously and it hadn’t opened right since then. I spoke with Marti, and she was very helpful and set an appointment with Doug. She called to confirm the appointment too.
He was right on time, very friendly and went right to looking at our stuck window. He spent a good 15 minutes adjusting“springs and things & spraying stuff” and, viola, it opened again. He explained our windows are pretty heavy and we will more than likely require more adjustments and work to have them close easier in the future and what that will cost. NONE of which was necessary TODAY he said :) I recommend Doug and will pass on his card to everyone! I wish all businesses were run like this with these kinds of folks :)

I manage 150 Units. The building was built in 1965. The Owner had one company put in a sample window, needless to say it was a disaster. They were given several opportunities to make necessary repairs and weren’t able, they began to blame the manufacturer. Then we hired Doug. What an impression him and his team have made. Doug is thorough. His Team is very well mannered and professional. They installed our windows, and replaced the window the other company installed improperly. We begin work with them this March and all our residents are excited. Honestly I think when it comes to Doug you can be confident you have the best!

If you need windows fixed in your house, Doug at Windows Repaired & Restored is the person to call.
We recently bought a 1951 Park Estates home with a total of 10 windows that would either not open (many years of being painted over) or would not stay open without a shim. In addition, the cold drafts kept our house like a refrigerator.
Once I called, Doug came out to take a look at the work we needed done. He was very friendly, and he was full of wisdom about the ins and outs of old windows… He got back to me with an estimate within a day or so. I like supporting Long Beach business when I can, so going to a craftsman like Doug was good for me and the community. The work was clearly defined in writing, and basically provided a «tune up» and repair of all of our existing windows.
Quoted work included:
* Removal of all stops & sashes
* Remove paint from friction surfaces
* Lubricate all friction surfaces with wax
* New sash balances & springs
* New parting bead
* New locks
* Install weather-​stripping
On the day of work, Doug arrived on time with two very friendly and professional guys, who went over each window, telling me what they would do to remedy the problems. Good care was taken to cover our floors and furniture and they were off to work. A full 10 hour job! Every spot in the house where they worked was thoroughly cleaned up with a vacuum.
It is absolutely wonderful to have the windows restored! No more propping up the window with a stick, and our windows remain true to the house. The windows are now airtight and I can open and close them with one finger. I’m glad I restored the original windows rather than replacing the windows with something new.
Doug at Windows Repaired & Restored has an excellent quality of service and excellent customer service… very fair prices too. Five stars!!!

I would not recommend this company to anyone!
In 2011, I contacted Doug to completely restore my windows (all 25 of them). In fact, my house is featured in the pics he uploaded on this site. Anyway, we agreed on a number and got started. He told me the job would take about 7 days, which is important since I have dogs in the home and they had to remove my windows while working on them. I made arrangements to have my dogs out of the house during that time. Well, one week quickly turned into three plus weeks and it wasn’t until I told Doug that I absolutely had to have the windows done, as I was having a party that weekend and could not have windows unfinished or missing. The windows were done, yet the painter he recommended would not be done for a bit after Doug was to be finished so Doug said he would come back with the painter was done and finish all the windows.
Doug never provided me a receipt after I requested on several times (though I have my check stub with payment to him). After repeatedly asking, he said he lost everything on this computer and could provide me with a written one. He assured me several times he would send it, but no receipt ever came in the mail.
Painter finished, Doug did not come to finish the windows. The painter tried, but didn’t quite know exactly what he was doing. Anyway, a month or two later I opened one of my windows and the wheel fell off the rope and the window was stuck open. Not good news considering rain was coming and I just spent several thousand dollars restoring my windows. I called Doug who told me that was going to happen from time to time as old windows are just finicky. He said to call him since he lives close by and he will swing by and fix them whenever that happens. This happened about three more times. On the last time he sent his friend Esteban over. By now, I had four windows that were not functioning properly. Esteban looks at them and says the windows were not done properly, that Doug had cut the rope too long and they needed to be repaired. He also told me the windows were not even close to being finished right and that Doug needed to take care of that. He told me he would call Doug for me and set something up. Doug agreed to fix everything and told me Esteban would come fix everything that weekend. We set up a time and I was happy enough.
That weekend rolls around, I wake up, sit in the front room so I make sure I don’t miss Estaban. I wait for three hours and no word. I text Doug and don’t hear back. I call him and finally he answers. He yells and me and tells me Estaban came by and I must not have been home and if he is going to fix my windows I need to hold up my end of the bargain and be home. I assure him that I haven’t left and have been sitting about three feet from the front door so I know I did not miss Esteban. He says there must have been some confusion about the time and he will send Estaban over.
I have not heard from Doug since. I have text and called him repeatedly and have never gotten a response. I tried to leave messages but both numbers say the voicemail is full and I can’t leave a message.
In the end, I paid thousands of dollars to restore my windows and they are far worse off than they were before Doug did any work on them. At least they all functioned before.
I WOULD NOT RECOMMEND DOUG AND THIS COMPANY TO ANYONE. I will be fixing my windows with someone who knows what they are doing and then will pursue legal action against doug for the cost of those repairs.

What can I say about these guys except they they do outstanding and more than exceptional work!!! Our building was built in the thirties and so many of the windows have never been replaced… and in fact many did not even work at all. Anyhow, Doug and his team did an awesome job on 4 of my windows… if my landlord was not so cheap it would have been a dream to do them all!!!
Thanks Doug and team… you guys seriously rock!!!

Well, setup an appointment with Doug, and guess what? He never showed. This is typical of contractors who are suddenly getting a lot of business that they can brush off other customers. Give’m a call and see if he shows up. Good luck.

I have new windows just out of warranty and needed a quick repair. Doug and Estevan were responsive — able to make an early saturday morning appointment and arrived on time (how about that !). Completed the job as quoted — no surprise «extras». ALso, I was really pleased that he was able to coordinate with me on several calls for the repair time. Great service, price was right on.

I really wanted to keep the 1940’s look of our home which meant keeping the wood windows we have. Most of them were painted shut and we didn’t even know that the top window was supposed to work. I did a bit of searching and found a couple window repair companies and even though I only talked with him over the phone and email, I felt the most comfortable with his explanation and experience.
We have 11 windows with varying degrees of repair needed. Mostly Doug and his partner Jessie took the windows out, replaced all of the mechanics, sanded down to the wood, then put in weather stripping. They also helped repair a few broken window panes. It doesn’t sound like a lot, but removing windows that have been painted shut and then sanding off 70 years of stuff is nothing to laugh at.
The windows work great now and sound like new windows because of the weather stripping that is put in. It cost about $ 200 per window where it probably would have cost just that for a new window without labor to put in.
Now we are getting our house painted and armed with Doug’s painting instructions have informed our painters about how to properly sand and paint the windows. They assumed that the top windows don’t work until we showed them resulting in shocked faces.
A few things to note if you decide to do this type of repair:
— The inside and outside of your house will be dusty. They are sanding and the stuff gets everywhere! I was using a Swiffer to pick up the dust but it doesn’t want to be pick up. You have to go in with a wet rag. They will cover some of your furniture but not all of it. So if you have something you don’t want a fine layer of dust on, cover it yourself or remove it from the room.
— They must have access to the inside of your house. The majority of work is done inside.
— You need to plan to have both the external and internal part of your window painted. Some of the paint will be scraped on both sides which is good. There will also be some metal exposed where they put the new mechanics in for your window. They recommend using wax where wood meets wood so the windows continue to work correctly. But know that if you want your windows to work, it may not look exactly pretty where the sashes are since you aren’t necessarily going to be painting this area.

Doug made an appointment to come on a Friday morning for the first time. He didn’t show or call. Late in the day he called to tell me that he had locked his keys and cell phone by accident at the place of his first job and that’s why he hadn’t called or showed.
He wanted to reschedule for the following Monday morning. I told him that it sounded like a ‘dog ate my homework’ story, but I’d give him another chance. He did show on Monday and he looked over the work that needed to be done.
He said that he’d need to come back with another person to help him and that he would call me that evening to set up another appointment.
No surprise — it’s been 4 weeks — and no call!

My home in Pasadena has 13 original 1927 wood windows. The windows looked awesome, but were completely useless– they got stuck and didn’t open in the summer and let all the cold air in in the winter.
I talked to three window repair companies. Doug was the only one with a reasonable quote who was willing to re-​rope, repair, and weather strip all the windows and replace one aluminum window with a custom wood one to match the originals. Doug explained everything thoroughly and is really knowledgeable about wood and windows. He’s easy to work with, very trustworthy, and clean. I would only recommend that someone be on-​site for quality control. After the work was done I found some loose moldings and touch up work that should have been done. Doug was happy to fix this but it took a while for him to return. Still, someone else may have never returned to fix these things (since I had already paid in full), so overall I would recommend Doug. I’m so happy with my windows now. Other contractors that come in have commented on what a good job Doug did. The windows are beautiful and it’s so cool to be able to use them as they were originally designed.

I wanted to have my windows restored rather than replaced so I called Doug and the other company highly rated on Unilocal to come and give me a quote. Doug has his prices clearly spelled out on his website and when he came to give me the quote i got those exact prices with no surprises. Needless to say, he was 50% less than the other company. I booked Doug. He came to my house (on time) fixed my 60 year old windows so they work like new for the price he promised. you really cant ask for much more than that.
We couldnt afford to do all our windows at once and as soon as we are ready to do the rest i wont hesitate to call doug or refer him to anyone i know.

Over the weekend we had some windows repaired at our home by Doug. I had to check to see if he was on Unilocal!and give him some props. Doug was EXCELLENT! After shopping around and speaking to a few companies, Doug was the best price i found. Now sometimes that’s not always a good thing, which is why i was kinda skeptical… plus he showed up to my house with a Red Sox cap, my house is Dodger Town!
After giving him the 3^rd degree on if he knew what he was doing, he had me convinced so i went ahead and let him do the work. I couldn’t be happier with the workmanship, and the great customer service he gave me. He showed up on time every morning, keeping my schedule in tact and made sure the house was spic and span every day he left. Which was impressive, as I’ve had many contractors at my house and not all are that clean.
If you ever need windows repaired, i highly recommend Doug even though he’s a Boston fan!
Honorable Mention: Great work and fair prices

I have a 1923 house in Anaheim; most of the 28 double sash windows did not work. I really wanted to keep the windows because they make the house unique. I found Doug on Angie’s List. He came out gave me a quote and stuck to the price quoted. He had great communication skills and showed up on time and when he said he would.
When Doug came out he re-​roped, fixed the weights and pulleys, sanded and scraped the jambs (I guess you are not suppose to paint them… who knew???) replaced some of the cracked panes and lubricated the jambs with orange oil and beeswax.
When Doug finished the windows he offered to come back out after we painted the windows and put the hardware on at no additional cost.
Hiring somebody to do work in your house can be a little scary at times, but I promise you with Doug you are getting an A++ human being and you will not be disappointed with the work he does. There is a review above mine about a miscommunication on price… that surprises me. Doug e-​mailed me a contract with the prices clearly stated. There were no surprises.
Thank you Doug!!!

Wood casement windows. From 1928.
Yes, I’ve got them. Four, to be exact.
Aren’t you jealous?
What I especially liked about these fabulous windows is that on a hot Long Beach day, when the sun was beating down on my west facing wood casement windows, only one would open easily. Two wouldn’t open at all. Awesome.
Enter Doug.
I called B&B hardware, and they told me he is the best at this sort of thing. They were right.
He came, he saw, and he conquered my windows, and now they all open. He told me what to do to keep them in good shape, and he offered to come back on his own time to fix something up that isn’t even part of what I paid for. He worked his ass off all day long, and left the house possibly cleaner than he found it. Me, I offered to pass out his cards to my 19 neighbors that likely have the same issue with their 83 year old window.
Highly, highly recommended for any historic (or otherwise) window needs you might have.
**there was a misunderstanding about cost when he quoted me (my mom and I thought he had really low balled me) and it ended up being WAY more than I had understood (he actually hadn’t), but it was still worth it for a job well done. Just make sure you’re clear on price before you start.**

Doug is the best!!! We can’t say enough about him. We have a house from 1932 and Doug had a window built and installed in an upstair’s bedroom and it looks beautiful. Doug’s work is amazing and his pricing for the excellent work he does is more than fair!
Use Doug!

Doug refurbished all 13 of our casement (swing out) windows so that they all work with single-​hand operation. He favors restoration and use of existing materials vs. replacing since old growth wood that is generally found in older construction tends to be better than the new growth wood commonly used today. He is very dependable and did a great job in getting even our most problematic windows (warped frames, painted over hardware) fully operational. Highly recommended!