US Post Office

I have never felt compelled to write a review, but dear god on my 12^th time (no exaggeration) where I come for my package 2 – 4 days in a row and every daaaaaamn time, «It’s not here, try again tomorrow.» LIKE WHAT? Thee Slip said it’s here! It’s soooo Crazy that nobody cares, I can get passed thee idgaf attitude the workers display, but to lose my package everytime. I legit get anxious when I see the slip cause I know what I’m gonna get, A week full of coming in early in the morning to get told to try again tomorrow! YOU GUYS NEED TO TRY GETTIN NEW CAREERS CAUSE THIS AINT FOR YOU.

I can deal with the long lines or rude customer services. But there comes a time when there’s a failed delivery you have to pick up, and you simply just want to know the where about. Well, we can’t even have that because the Delivery District Manager there named Sonya keeps dodging us. (The ol Out to Lunch, She has an Off day, She’s on the phone excuse.)
In fact, according to the employees there she’s famous for getting a lot of complaints and that she keeps dodging all her customers. «She’s like that» they say.
It’s been 1 month without a trace. We tried calling, going there numerous times, leaving a number. Nothing. No Sonya, no package.
This place is absolutely horrible. The worst by far. You would have a better chance getting your stuff delivered to your trash can and have a better chance of retrieving it. Seriously.

Worst customer service ever! Unilocal please create a zero star because this place won it!

This is the worst post office in downtown long beach. I give them 0 stars. They suck, They don’t answer the phone and they lose peoples packages and mail. This post office should really close down.

Seriously, they should allow zero stars, which is what the USPS, especially this location and area, deserves. Horrible, horrible service and reliability. Dismal.
They should have gone under already, but will soon enough, if things continue as they are.
Here are my experiences:
1. Mail not delivered at all (just sitting at the facility «available for pickup» without any delivery attempt).I had to schedule a «redelivery» and still never got it. Still sitting there. What the hell?2. Mail not delivered at all but indicated as «delivered» in tracking. Again, what?
3. Mail and small packages so shoved into the mailbox that items actually get destroyed.
4. Attempted deliveries with no notices left.
5. Lost packages that take weeks to get tracked down.
6. Mail delivered to the wrong address – a consistent issue. We always get others’ mail, so I can only guess what mail of mine has been lost.
7. Notice left, but post office can’t find the item when I go to the dreaded and horrible pickup window. If you’ve had to pick up mail at this location, you know what I’m talking about.
8. Mail held for vacation for over a week is less mail than I would normally get in a day.
9. Out-​going mail attached to the mailbox in an obvious manner for pick-​up that never gets taken by the carrier.
10. A facility that you can never contact that never answers its phones and never addresses any complaints or concerns when you actually do get a hold of someone when you’re down there in person.
11. No parking except for meters that require change.
12. An (evidently) inept staff that ranges from indifferent to downright hostile and rude.
Yes, there are exceptions, but they are exceptions.
13. Amazingly long delivery times for intra-​LA area mail/​packages.
It wasn’t always this way. A long time ago, in a galaxy far far away, we had a great carrier for years that always got it right and was competent, consistent and courteous. Now (last several years) we always have different carriers and the package handling and delivery (along with counter service) has dropped to a third-​world country level, and that is no exaggeration or joke.
If I get a package delivered properly I am actually pleasantly surprised.
That’s sad, and that’s why the USPS has been in a death spiral.
The final crash can’t come too soon.
Let the private sector take this over.

Sigh* I ordered a shirt from E-bay.I know I said i would send my things to my job. But, I was on Vacation, So yes, i had it sent to my home. Loud Sigh* Great Goddess please help me. I have yet to see my package, It’s been 2 weeks. Why– oh –why do I have to hunt down this shirt when I freakin PAID for delivery and use MY DAMN GAS? I could have drove my ass to Fresno and picked it up. Someone please, please help this place… Yes the building is beautiful, but someplace in back where the «Fuck u you’re not getting your shit room» is my box… All i wanted was my shirt. that’s it nothing more. Its says delivered. this is like the black hole of THE POST OFFICE.,…

They had my package in their possession and never attempted delivery. Left me a pink notice while I was home saying they tried to deliver it, like what? Then marked that the package was delivered which resulted in numerous phone calls and long wait times over the span of two weeks and though re-​deliveries were scheduled none were done. By the end of it all I ended having to wake up early, use my own gas, and wait in line to pick up my package. Which I wouldn’t mind except for I find it unfair that myself or the shipper paid them for a job that was never done. Despite this bad experience I would’ve given them 4 stars if when they do deliver the package they actually bought it to my door instead of leaving it out in the open for others to easily access or even answered the phone when calling their office.

This is the worst post office in all existence. If I could give negative stars, I would give the maximum amount.
I sell jewelry online through Etsy and constantly have to come here, due to my unfortunate zip code. First of all, the only parking available is metered, and is limited. I have never come to this post office and had my visit be less than 20 minutes. Multiple times I’ve had to get out of line because 20 minutes on the parking meter wasn’t enough. I think they work slow on purpose so they can make more money off the meters.
They only ever have one person working for picking up packages, and usually only have two people working for all other services. And if you need to pick something up AND do something else, you have to wait in each separate line.
I can’t wait to move so I never have to deal with this place again.

I don’t understand all the negative reviews for this place. The building is beautiful and the workers there are nice. Yes, there is a line, but what do you expect? Isn’t there always a line for everything else (restaurants, grocery, shopping, etc)? I have never been treated rudely at this place. If you want to get out quick, there is a self-​service station where you can weigh your packages, pay for postage and buy stamps.

Here on window 8 to pick up a package and the person doing the pickup is moving so slow that you have to wonder about the state of these workers. Sad but true

Is there a zero stars? They never take calls, my package was in transit for more than a week, finally it was declared lost. I could never actually talk to anyone at the office, worst possible service ever.

its the post office, what do honestly expect?

All I want is my Package… This is the Second DAM time they lost my box… Do I look like i have the money to keep buying shit so they can lose it? I have resorted to having things sent to my Job .Why? Cause I don’t trust these F***er’s that keep losin my Shit ! How hard is it to knock and leave a note? Want to know something? I have a box with a key AND a mail box. So if I am not home put the items in the box lock the key in the mail box.Wala. when i open it I will find it. But No, are they stealing? Is there a magic «F** you, you’re not getting your shit box at the post office ?» a ‘we don’t feel like delivering this box area ?” cause I NEVER get my boxes. You would think I would learn by now… YOU WOULD THINK ! Guess, I just like losing mail… ughhhhhhhhhhhhhhh

This historic gem handles all 90 802 mail. Wish I could say, ‘lucky me.’ Sure I LOVE the architecture of the building and how well preserved it is, but the service *sigh*
1) Mail carriers change routes so the service is inconsistent.
2) Twice when I submitted an online request to hold mail, and indicated that I would pick it up by a specific date, they messed up both requests. The first time they just delivered it and had half in my box and the other half in a pile on the side. This is why I wanted to pick it up! 2^nd time the gal at the counter said they didn’t have my mail nor any records of the online request. Hmmm, so I showed her the printout and she still said, «Nothing is here.’ Spoke to supervisor and it was not there. But it wasn’t in my mail box. Hey, folks! I may have discovered another black hole!
Unfortunately this Unilocal review will probably make no difference, as all 90 802 residents have no choice. Maybe I’ll give feedback on the USPS website!

Stay away. It’s horrible. The staff is generally not available at the pick-​up window. This is where all the mail the letter carrier didn’t do his/​her job delivering to your door for signature — on the first, second or third redelivery request — goes. One must ring bells, and yell through the 3 inch bullet proof glass to get someone to come out from the piles of disordered chaos back there.
Counter workers provide equally poor service with bureaucratic iciness from behind their plexiglass perches. The Postmaster at this branch is arrogant, incompetent & repeatedly attributes his inability to solve problems with inane responses «it’s not in the system.» He sets the tone for the dismal customer experience one must endure here. This type of postal service was reformed every where else in the country but this branch didn’t get the memo. Their message to customers is clearly «like it or lump it.»

How in the hell do you get mail delivered to your PO Box, with a post mark of more than 3 weeks old? This is unacceptable and this place needs to be audited or closed down. Instead they are sitting on their asses collecting tax payer dollars as salary and doing absolutely nothing. Then we are told by a SUPERVISOR no less that they hold up on sorting the mail until Saturdays because they NEED their OVERTIME! WTF!!!

There should be a no star option. Only had success here one time. Every other time has been a hassle, especially if they are 15 minutes from closing. The friendliest people are the custodians. Can they be postal workers instead?

Old, smells terrible and the service is slow. I felt really uncomfortable here. I suggest avoiding this place if at all possible.

Awful, awful, awful post office.
They loose packages, supervisors don’t show up when you need them, they don’t pick up the phone when you try to find your parcel…
So frustrating

The mailman accidently broke his key inside the upper lock of the mailboxes here at our building while delivering mail one day. He says a request has been submitted to Terminal Annex in Los Angeles, to get someone out and replace the lock. The same thing everyone at the post office says. Here’s the problem, the key broke inside that lock almost two months ago. Mail is not being delivered, and tenants have bills sitting in the outgoing box that the post office cannot retrieve. Every time I ask someone for an update, no one knows nothing. I even went down to the station, spoke to two different supervisors, whom I never received a call back from. So, now I am writing a letter to the Post Master of both Long Beach and Los Angeles, and lets see what happens. I will update you later! Yes, this is our Federal government at work.

Again, USPS failed me. I was supposed to receive a box and I was tracking it online but it said ‘delivery not updated’…so where did my box go? Did it disappear in the bowels of the dusty post-​office? Did someone take my box? Did someone deliver my box to another address?
I read the other reviews and I feel for the other Unilocalers, cause this IS definitely an on-​going problem. One of my friends works at a USPS facility out in Corona and he said the employees probably forgot to scan the box or it is most likely misplaced somewhere or maybe fell off the conveyor belt. He also mentioned they truly don’t care about customers’ boxes.
You will get the run around from these employees… I think the one of the Asian women that works here seemed sympathetic to me, even gave me a form to fill out my loss. Why wasn’t I given this form the first time around? I called the 1800# to have a form sent but that was all botched up too! Nothing matched up right, nothing going my way.
After gathering all my documents needed, I filed a claim and even included a bank statement of proof of the dollar amount I spent on my stuff. I finally received a check in the mail for $ 50, but that was it. No apologies or anything for the inconvenience, just a check. It pays to get the insurance so you can get reimbursed.
Lesson learned-​keep all receipts, sign up online for USPS so you can track your box as soon as possible from beginning to end.
Another option is to have your mail/​boxes delivered to your workplace or sign for certified mail…
Next time I mail out boxes I will use the main post office on Redondo Ave or the never-​ever busy Belmont Shore/​2^nd street location.

Horrible Post Office, lost my package, I have to refund my customer now! No call back from my filing of issue. No one answers the phone either! By reading the reviews from others, I guess someone is doing an inside job! Shame, our tax dollars are feeding these people!

Forget about calling (562) 628‑1303 at this post office. They never answer and they keep the line busy intentionally. Whoever is in charge of this office, what kind of pride do you take with your job knowing the community cannot call in to have their issues solved? If you think this is not true, try calling in yourself and you will see. Of course you will not do that bec I am sure you well aware that people have a hard time calling your post office.
Bottom line most people here don’t care, bec they don’t have serious consequences for their actions. So slow service and lack of standards will never change here.

They do not deserve any stars. I’ve been to this post office on several occasions, and I’ve been equally disappointed every time. The clerks are rude And show little interest in wanting to help you. If you are doing something important go elsewhere. These people are not here to help you.

I really wish there was an option to rate them with no stars at all! This is by far the worst post office ever! They lie and say that your package attempted to be delivered but guess what? I was home all day but nothing! I tracked my item at 11:30 am and it said it was ‘out for delivery’. By 6 pm I received an alert stating that ‘an attempt for delivery was made at 9:32am’ but obviously that is not true! Amazon really needs to cut ties with this post office because their prime feature of guaranteed 2 days package delivery is not being upheld! This post office is lazy, incompetent, and extremely dishonest! Action needs to be taken against them for tampering with people’s mail! Corporate needs to clean up Long Beach Post Office immediately!

Both window clerks were very respectful and quick when I came up to them for assistance. I was in there for around 5 min around noon on a Friday! #Easy-​Peasy

Fast, friendly, and efficient. The woman behind the counter was great. I couldn’t ask for better service. And I did not have to wait in line. The building has seen better days, though.

Abandon All Hope.
If your mail is coming from 90 802 post office and it goes missing. Even with a tracker on a package (which said was delivered but never arrived). Good luck
No one answers the phone, they have only one phone number for the entire building and it just keeps ringing and then automatically disconnects. If you try to call the number while waiting in there, you’ll notice there isn’t a phone ringing anywhere in the area. Apparently all the workers and clients there are very familiar with the negative vibe there and it is standing operating procedure. When you call in a complaint about the place on the 1 – 800 number, they are aware of it… but nothing is going to happen… To sum it up, if you lost mail or packages, don’t waste the time calling or the quarter for the meter its gone… somewhere… and it’s not there or at your place

HORRIBLE! So far they have lost 2 packages and they charge more for weight even though I chose flat rate shipping… and yes the weight on the package is correct. THIS is why they are losing customers.

If you must enter this world of gremlins, grinches, goblins and grumps, you must wear your cloak of protection called «don’t take it personal» This is crucial information and vital to your sanity.
Without recognizing that the employees’ reactions have absolutely nothing to do with you, may cause you to take on their issues as your own. Just know that they are permanently in a state of anger, intolerance, impatience and annoyance and sadly are totally unaware of it.
Limit your interaction at all cost. Don’t ask questions and don’t expect them to be ashamed or apologize for their lack of service or the «I don’t give a phuck» sign on their foreheads… just nod and smile.
P. S. This is where the Grinch vacations and get new ideas on how to ruin Christmas.

This place is the worst. I pray that one day there will be a different post office that I live in the serving area of. They lose everything, shitty customer service, point u to other ppl and in circles and lines out the asssssss. This place sucks!
Package is missing, again since I wrote this review, 4 flipping packages now– can u believe this!!!