Secure Transportation

if I could give no stars I would for the san diego division of secure transportation. my insurance company is contracted with secure and I have had so many problems with getting to my app’s on time, or at all, because secure sends out a side loading van instead of the reserved rear loading van.(asked for each time I make an appointment.) secure’s dispatch can’t read their own notes on what van to send, even though I have asked them at least 12 times not to send the side loading vans. I am always assured by the dispatch supervisor in san diego that it won’t happen again, but then does. I have leg lifts on my wheelchair and have gotten stuck in the side loading vans, there’s just not enough room in there, and took 15 min’s to get out of van, along with having to remove part of the front seats and taking off my leg lifts off my wchair. I have on many occasions arrived late to my dr’s app’s, and therapy, and sometimes not at all, and stressed out completely. they have arrived late, send out wrong vans, taken me to the wrong dr., and even though I have been assured that the problems are taken care of, even by the owner of the company, the same thing keeps happening. I wont even go into how many erratic drivers they hire, some are good drivers and they can be very nice to talk to, but can, and have had MANY rough rides, from old jerky vans, to drivers that throw on the brakes and gas for no reason except they don’t know how to drive smoothly. some don’t even strap you in correctly when going up in the lift, to strapping down the wheelchair in the back of the van properly. now I owe for my dr’s appt. today, since SECURE didn’t show up with the right van till 10 mins AFTER my appt., which was an hr away in Temecula. good luck getting to where you want to go on time, and in one piece. I give them 0 stars because this company and their dispatchers have been given so many chances to fix these problems and do NOTHING about it !!

1÷7÷2016 2:48:45 AM
Thursday, January 07, 2016
Corporate Headquarters
Secure Transportation
13 111 Meyer Road
Whittier, CA 90 605
Reservations and Information:
Toll Free: 1.800.856.9994
FAX: 562.906.2947
Dear Secure Transportation:
My extraordinary Molina representative, Jillian Kapono, made reservations for me with you for yesterday, January 6^th, aka Little Christmas —
Feast of the Epiphany.
I was delighted to meet driver, Peter, whose Egyptian roots were celebrating their Christmas that very day.
I am increasingly amazed and awed at our ‘small world universal
kith and kin connections’ — feel privileged and blessed for I am the survivor
of 42 stab wounds that occurred holy/​holiday season 2005.
I lead for the most part an isolated solitary prayer life. It is with joy
that I meet sensitive and empathetic individuals who rejoice with me
over the wonderment of it all.
Peter is a 10+ professional. He was so nice, respectful, and helpful.
He is an excellent driver. I know for my father and two brothers were
taxi cab drivers. The youngest teaches AARP driving courses.
I lucked out for he was my chauffeur going to and coming from
senior rehabilitative group.
He and his, you, one/​all in daily prayer list. God Bless.
Respectfully, MJG
Copies Notables
Posted Unilocal

The drivers are trustworthy, very nice, and sociable. Usually wearing a suit and tie. They are always on time and very reliable. Vehicles are always brand new and clean. Highly recommend this service if going to or from the airport.

I been using Seure transport for about 9 months. They are drivers that are wonderful. Drivers Sam, Steve, Judy, Howard and Francis. They are always on time, pleasant. I’m disable and I don’t drive. Thank you for been very kind and loving. I use it for my medical appointments.

This review is only on the great customer service that my daughter recently had received by Ronnie and the staff from the Riverside office, along with the owner of the company. Per my last review, things got off to a rough start and mistakes were made in which my daughter was the one that took the fault in the end by missing/​late to her appts. I will say after speaking with the owner and Ronnie, they immediately moved quickly to resolute this ongoing situation. I was quite surprised and very happy that they didn’t treat my daughter as a number nor dollar sign. They both went out of there way to make sure my daughter will no longer have any issues with her future transportation. It makes me reassuring and grateful that both management and a owner was willing to get in contact with me and reassure me that things will be better. I can honestly say that I feel moving forward I feel more confident. Thank you to you both.

Thank you Sarah H for replying to my review. Thank you for fixing the issue with your employee.

Thank you Arly for the wonderful service as always. Use this car service for transfer to and from the airport. Always on time and prompt

We reserved a 10 passenger limo for our r/​t ride to LAX from Orange County, and we are so glad we did!
Reserving the car was simple, and the reservation agent was super-​kind and helpful. On our trip out, the driver arrived early and waited patiently for us. The car was clean, comfy, and beautiful. It was stocked with our preferred drinks, making for a delightful ride to LAX (despite the nasty freeway traffic). Driver was safe and courteous.
On our return, our driver met us at baggage claim and helped us with the oodles of luggage. The car was again beautiful (different make and model), and we had a nice relaxing trip home after a looooooong, cramped flight.
Would happily recommend Secure Transportation and look forward to using them again!

Beware of rude driver, and also «Rude Ralph», who heads up The Corporate reservation. Ralph seems he couldn’t care less if a customer has a concern.
We used Secure for a special Birthday evening on 7÷25÷2013 for my Dad’s 78^th Birthday, to go from Whittier to Simi Valley. When making the reservation, I informed them the pick up for return would be BETWEEN 9:00 pm and 9:30 pm. The exact time of the end of the event was not clear. At 9:15 pm, we receive a call, insisting where are we, did we still need a pick up or not? This being asked in an irritated manner, as if we had done something wrong. Apparently, the driver did not like waiting. Even though this was our reservation. We were in fact walking out the door, towards the car, at that moment, well within the requested pick-​up time. The driver was then very short with his responses to us, not friendly, and acted as if he was doing us a big favor by driving us. Very unpleasant to be in the car with him (for over an hour,!) especially after a wonderful evening. I wish I could remember his name. But it doesn’t really matter. All drivers should be professional and friendly. I don’t want to have to remember to request not to have a certain driver!
I called and spoke briefly to manager Ralph Osborn (after being transferred 3x to different people) who could not be less interested in my dissatisfaction. He abruptly answered his phone, sounded as if he was eating while talking to me, and spoke in a tone of voice of complete disinterest and irritation. I think he must have trained our driver! They both need improved people skills.
I asked to speak to someone else, and he said an owner will call me back «sometime». This said, again, in his disinterested voice, as if they get this concern everyday.
For a company that says they care, and want to provide good customer service, they sure missed the mark with us!
The only reason I gave two stars (instead of one) was because our first driver, taking us out to Simi Valley, Roberto, was awesome! The perfect gentleman! Friendly, professional, happy, and right on time. Car was perfectly clean and stocked with big water bottles for the hot day. Roberto should be doing the training. And doing Ralph’s job as well! Thank you Roberto! I give Roberto 5 stars.

Used Secure in a slightly unique way — to provide shuttle and parking assistance for our wedding — and were thrilled with the service.
— Driver showed up promptly on time.
— After just 2 minutes of looking at the site, he found a way to help our guests efficiently park — fitting 22 cars in a lot designed for 15.
— Provided a clean and good shuttling experience to guests who needed to park offsite
Would use them again in a heartbeat.

We have used Secure Transportion at least 5 times for airport transportation to LAX, Long Beach or John Wayne. They have always been on time with quality vehicles and personnel. I highly recommend them.