House To Home Furniture

I don’t understand the negative reviews for this place. No hard sales. Fantastic service. Quality product. Honest prices. Fred helped me out and I ordered beautiful Amish furniture and I couldn’t be happier with the quality and design. It took a long time, but it was a custom order so I was just patient. I will have it the rest of my life so what’s an extra month for handmade and custom? The delivery guys, Coco and Danny were wonderful too. I had a small issue with the upholstery on a chair. They took it right back to the shop, fixed it, and had it back to me in a couple of hours. I had the music on and we started dancing! It was pretty fun! I’m never buying furniture elsewhere actually.

I had a fantastic experience with House to Home. I took my time over 3 months to select what I wanted making several trips to the store. The owner was really helpful and NOT pushy at all. He helped me select the appropriate grade of leather for our couch and love seat for our needs. I had selected and ordered a table and then I changed my mind and went with a less expensive choice. They were so gracious about it all. I knew it would take time as this is a custom furniture order. When it was delivered it was so worth the wait. I couldnt be happier with my pieces. My huskies like to lay on our couch and there is not one iota of a mark in the leather from their nails because the owner helped me pick a good hearty leather. I got a fantastic rustic cream and turquoise dining table that is excellent quality and so unusual. I am so pleased that I’m going to order side pieces from the same collection. Thank you Munro’s and House to Home. I had an image in my mind of what I was hoping this room I was decorating to look like and this furniture exceeded what I thought it could be.

Don’t buy into the B.S. housetohome is trying to sell with their fake ads. Couches starting at $ 599 … one poor quality little loveseat. The next cheapest couch is more than $ 1300. Ridiculous sales ploy… the add says sofas AND sectionals starting at $ 599 but there is not sectional in the entire store that isn’t way more than twice that price. False advertising and lies

These folks are terrific!
I needed a sofa for my Mid Century styled home. A tall order in this world of taupe and maroon home furnishings. The staff I worked with were completely understanding of my concerns and very patient with how picky I am about appropriate fabrics, frame, etc. They did a great custom sofa for me that 1 ½ years later still looks brand new and makes a beautiful statement in my living room. The delivery guys were very polite and took my old sofa away for me, which was a definite plus! I had none of the problems that other reviewers have mentioned, so hopefully these issues have been resolved. I did go back recently to ask about a chair and received the same attentive service as at my last visit.

Terrible experience. Took weeks to get my furniture and they refused to give me a status. Very rude as well

About three months ago we bought a bed and a large stuffed chair from their Santa Ana store (probably now closed due to losing their lease). The staff was friendly, not at all high pressure. The price was superb. Best of all, the pieces were delivered and installed right on time – and the furniture is as good as promised. We are very satisfied.

They sell sh*t furniture for high prices and then give you the brush off because you thought they would act with integrity.
They are the same people who used to run/​own Munroe Furniture across the street. Same business tactics, same sh*tty practices.
Shame on them.
Minus 4 stars.

We have bought a lot of furniture from this store over the years and had great experiences. Quality furniture and great service. The store has changed hands, but is still within the same family as I understand it. Unfortunately, our last experience was completely different.
We ordered over $ 4000 worth of furniture in November of 2013. It was all finally delivered last month — April, 2014! So the 6 — 8 weeks to delivery turned into 5 months! There was an initial delivery in February, but one piece was damaged and a bedroom set was incomplete. So we had a brand new mattress, headboard, but no platform on which to put this very expensive mattress! Turns out the salesman ordered the wrong furniture. (We were told by another store employee that this was not the first time he had done this.) We did get a call from the owner of the store and they loaned us a cheap metal frame (on rollers) to use until the correct furniture arrived. I did appreciate that, but it sure was annoying to have a rolling bed for two months…
The correct furniture finally arrived in April, 2014. The quality is okay. But I sure hope it last longer than the incorrect headboard that was just swapped out. We had it for about 2 months and it was already showing cracks and chips on the finish. I was also told the furniture was made in Arizona. Interestingly, there are stickers that say, «Made in Mexico» in numerous places.
I do understand that people make mistakes. However, I am quite disappointed that after a 5 month wait for furniture that was promised in 6 to 8 weeks, I have not heard one word from anyone at the store. No: Is everything okay now? or Sorry for the delay. That’s just poor customer service. On a good note; the delivery guy was great! He was the most helpful of anyone in figuring this mess out! He seems to be the only employee that cared.
One last word of advice: DO NOT BUY A MATTRESS HERE, unless you have done thorough research yourself and know 100% that they have the mattress that is right for you. They are not a mattress store, have limited knowledge, (regardless of what the salespeople tell you) and you cannot return anything! We have now realized that many reputable mattress stores allow you to exchange a mattress if you purchase one that turns out to be incorrect for your body. I can’t blame them for that, but I have learned an important lesson.

So over ikea furniture… I wanted legit hardwood furniture that lasts more than a couple years. Walking into House to Home Furniture, I could tell everything was quality. My girlfriend and I picked out a fully-​customized couch, coffee table, and TV stand. Candace was our sales associate: friendly and extremely knowledgeable. Not pushy at all, just provided any information we asked for. She took our order (even hooked us up with some additional savings) and scheduled a timely delivery. Upon delivery, all three pieces of furniture came fully assembled (so nice not having to build anything) and in pristine condition. Quality of everything was excellent.
Unfortunately, the tv stand didn’t quite fit our living room as we had expected. This is where House to Home really shined above the rest: While most furniture stores would simply deny any return, Candace arranged for a full refund — no questions asked. I was so pleased with the quality of furniture as well as the level of customer service that Candace provided, I just opted to take store credit. Since, I have purchased more furniture and continue to return for more. Great decision coming here.

Quick review:
— Furniture priced at all levels, from lower end to high end hand made items
— Items made here in the Los Angeles area to help support local businesses
— Friendly and helpful staff at the store and on delivery
— Worked with us to handle multiple orders from both their stores.
Long review:
My wife and I needed furniture for our new home and we had been running into the issue of things either being extremely expensive or poorly made. We stopped at House to Home on a whim one evening and ended up leaving the store having bought a couch, bar stools and a bed frame. I forget the name of the person who helped us, but we had come towards the end of their business hours and he worked with us until we made decisions, 30 minutes after they closed.
All of our furniture came on the day we scheduled it to arrive, even after we came back on a later date to add more purchases to our list from their other store in Santa Ana. They did an amazing job of keeping our two orders together.
Their delivery team was also great. They were extremely friendly and very cautious with moving the furniture into our home.

I bought most of my home furniture from this store as it had friendly sales people, quality merchandise and good prices. I know most people think that the furniture is expensive but if you want quality merchandise it will cost you a little more. That being said we shopped around a bit before buying our merchandise and for the quality we couldn’t find a better price anywhere.
The staff was extremely patient with us and very helpful. They really seem to appreciate your business and won’t try to up sale you.
The product they have is great quality, they even have some hand made Quaker pieces. The pieces we got were solid wood and the end table’s drawer was dovetailed. Our couch was made to order and it only took 2 weeks.
Our items were delivered on time (2 hour delivery window when most places give you 4 – 6) and they set up/​built all of our furniture for us.
I highly recommend shopping from at House to HOme as if you do find cheaper prices else where you will probably be replacing it a year or two (speaking from personal experience).

We purchased a few pieces from the store. We worked with a wonderful salesman named Gerald. He was very kind, did not push us to buy anything. He called when the furniture was going to be delivered. Smooth sailing all the way!
One of the pieces we purchased was a beautiful kitchen table. After about six months, we noticed the table was chipping along the edges. We called and the owner, Gary came to our home to see the table. I was sure that nothing would be done, but to our surprise he called in a few days to say he was exchanging it.
That is great customer service!
I will continue to purchase items from this store due to their selection, quality and customer care. It is nice to do business with a small business in our own area.

went in the other day looking for a mattress Robin the sales lady was more than helpful, the tore is huge with many varieties of furniture aside of bedding, I got great help and great service, thanks Robin love my new bed.

I recently purchased an expensive reclining chair at this store. After getting it home I tried to get comfortable in it, but found I had just made a bad choice. I returned to the store 5 days later to ask If I could return the recliner and exchange it with another I saw in the showroom. The store owner refused my request. When I asked him what the return policy was, he said «You buy it, you take it, we won’t take it back. We don’t have a return policy». He would not even let me exchange the recliner for another. Never again will I enter this store again nor recommend it to others.

Here’s the bottom line: In terms of value, this place is waaaaay better than IKEA or those other crap stores, and the service we received was pleasant, helpful and informative.
Details: Visited with my wife and had a great experience. We are pretty clueless when it comes to furniture; a young couple just starting to shop around for quality pieces. So we are checking out the merchandise and Scott offers us some help. I made it clear that we are just here to look and to get ideas, as we won’t be in a position to make any major purchases for at least a few months (we’re currently throwing a lot of cash at our short term debt :/​). Usually when a salesman hears this, they’ll just leave the lookie-​loos to it, but Scott was undeterred and provided us with some awesome service. The man is very knowledgeable and gave us some great advice – I never felt pressured into making a purchase and we were so grateful for that. This place also carries Amish constructed furniture which was as impressive as the service. We saw quite a few items that we wish we could have just walked away with. We could literally feel the higher quality of this furniture compared to what we have seen at the chain stores. I learned that these Amish pieces can be custom designed and made to order – which can take several weeks, but hell, for the level of quality, I think it would be well worth the wait. The wife and I are glad we found this place and can’t wait to come back when we’re not so broke!

We moved into a new home a few blocks from this furniture store and lived here 2 years now, and every month they keep painting their windows with huge letters saying GOING OUT OF BUSINESS SALE, EVERYTHING MUST GO, 70% OFF, AND SO ON. It is just a sight for sore eyes and gets boring after a while, and not a pleasant site to see when you have to drive by it every day. Kind of makes me feel like the owners used to own a used car sales business before they started selling furnitire. But the thing about their advertised 50−70% off on everything, when you go into the store you see really nice furniture, but everything is still very expensive, even with their 50−70% off specials. Kind of makes me think they raised their retail prices up 100%, then mark the tags with 70% off. All i know is i have gone to other furniture stores and see the same quality furniture, but with better prices. You might still find something specific you will fall in love with and priced about right. But i personally use this place as my last option because they are very expensive to me.

Fine furniture at great prices with friendly, helpful staff. Don’t let the appearance of the building fool you. It’s filled with great furniture at reasonable prices! Found a unique couch for my daughter’s first apartment here. She and her roommate can’t stop talking about it. Something for almost every budget. Stop in and browse. It’s a huge store, so give yourself some time.

Boy, I never do these reviews, but I am so angry at this store. My husband and I ordered a bed and mattress from them and they said it would only take 1 or 2 weeks for delivery. We needed the bed as soon as possible because I am 9 months pregnant and we needed to get this out of the way before the baby came. Well, it’s been almost a month and every time I talk to them there is a different reason I am not getting my bed. I was actually supposed to have it delivered today, but again they called with an excuse… I am not sure I will ever get this bed! and there seems to be no recourse because I have already paid in full!!!

I would not trust this business. The owners of House to Home are the family that owned Munro’s that was formally across the street. The short story… they ripped my senior citizen mother off for approx $ 900. After my father passed away, my mother was moving to long beach to be closer to her children. In August 2010, we went to Munro’s and purchased thousand of dollars of furniture. $ 900 of the product was on back order. We waited six months all the while they kept telling us it would be «very soon». Finally in December 2010, they advised my mother to order different pieces of furntiure because the original pieces were discontinued. She ordered new items and again, we waited, and waited and waited. Then in 2011, Munro’s announced they were going bankrupt and closing. Initially they told me they would refund my mother her money since they never delivered the furniture. But again, even with call after call we received no responses and no action. My mother wrote letters, my brother in law called several times and I myself called and left messages for the individual handling outstanding accounts no less than 20 times. Finally, a few months ago, I was able to speak to the individual who had handled the account since the first purchase (he was a Munro’s employee brought to House and Home). After a year of waiting, he tells me they cannot pay back her money because Munro’s filed bankruptcy and cannot pay out any owed money. Munro’s had multiple opportunities to make this right and refund the money owned my mother. Instead the last thing they told me was to contact my mothers credit card and ask them to dispute the charge. Over a YEAR later they tell me this! I was outraged! And then this same individual told me my only recourse was to take Munros to small claims court. Disgraceful, and they should be ashamed of themselves for treating a senior citizen this way. The brothers running House to Home were involved with Munro’s and I doubt they have changed their ways. Stay away!!!
check out the Unilocal reviews for Munr’os and you will see they didn’t meet customer expectations then, and most likely will not now either.