A & L Unlimited World Travel, Inc.

This travel agency is supposed to process our refund in 3 –4 weeks. But it has been more than 8 weeks now and we have not received it yet. The inconvenience this travel agency did to us cost us extra $ 3000 to book our flight with another airline. We’d rather pay that extra than to deal with them.
Below is the letter I wrote to the owner:
Lynn,
Can you please make sure that this refund processing is expedited?
We had cancelled our flight with you because we did not like your services.
We did not complain anything about you charging us the cancellation fees for the new flight that we did not like to accept. We just do not want any more inconveniences. You are well aware that we booked our flight with 7 months in advance, and as based on the promotion dates that you provided. How can you offer such promotion if you know that there can be changes that you cannot commit to?
I think that you should know that we believe that we should not pay for the cancellation fee. You failed to inform us as early as you can when you found out about the changes. It should be a cost that you have expensed since you could not offer us the flight that is similar to the original flight, which it should be the 3 of us flying together.
The least you can do is to get our refund right away. We do not like to hear your excuses why our refund is not processed yet.
Are you the owner of this agency? Who is the accounting department? What is their number? What is the status of this refund?