Ulta Salon Cosmetics & Fragrance

The ladies here are always super helpful and very talented. The stock in store is usually awesome (they don’t carry Clinique :() and the freebies are in high-​demand so they run out fast. I’m here weekly and they have an awesome rewards program, this is your one-​stop-​shop for everything!!! (Except Clinique, LOL)

Vanessa, who I only learned her name from asking another incredibly nice associate since she wasn’t wearing a name tag was entirely unprofessional. I asked for assistance in finding a bare minerals product and I always come here for my makeup needs and most people who work here are incredibly nice. I hadn’t used this product and I wasn’t asking her to travel the world with me, just if she could help me locate an item so I could try it out. I was walked away from and told that they didn’t have the product without helping me look. I found the product on my own but left to purchase it elsewhere.
Customer service was terrible. Go to Sephora or the bare minerals store in the mall if you want to be treated like you should be.

This is the worst Ulta I have ever been in. I am a platinum member several times over, and I walk in and they are always disgusting to me. On top of that, at checkout, they complain if I correct them on a sale they are having, or if I ask if I have any beauty points I can use. There have even been on multiple occasions several checkout girls giving away samples and literally scoffing at me. I’m a beauty blogger and have quite a big hand in recommending hair and makeup to people, especially considering that I work for a massive fortune-​500 company. I have the money to spend, and Ulta literally doesn’t even want it.

Be very careful at these salons. The price they quote you at the desk is always much less than what they actually charge you before you leave. Grrrrrrrrrr

Every time I go to this location there is a huge line for checkout. This time the line was long once again but when I asked someone for help she was so rude. In a snotty tone she told me «I don’t know, try the tester.» And she walked off. I won’t be back.

Customer service at this Ulta has been poor up to the point of checkout. Employees pick and choose who they want to help. Haven’t found anyone at this store that is educated in skin care (employees have different answer for the same product).
I give two star for the location. I prefer to drive to Ulta at Bellview shores in Littleton.

This location is staffed to the brim with rude and unhelpful employees. Seems like no one is ever on the floor to help customers, however, there always seems to be 4 – 6 people behind the register chatting with eachother, but usually only one register open with 10 people in line.
It’s not worth the attitude and long lines, go to Sephora in the mall or just go to a makeup counter.

RUN! Run away from this place. I got the worst haircut of my life today from the senior stylist melissa. She cut 8 inches off the top layer of my hair without me knowing and set me back 2 years trying to grow that layer out! I was then told that «curly hair is going to do what it does». Wow… she needs to put down the sheers before she ruins someone else’s hair. Guess I will rock a wig until this awful haircut grows out.

This place is full of snobby rude employees! I went to ask someone a question and the girl didn’t even look at me. They were short with the answer and walked away. Not spending my money here!

DISGUSTING! This is the dirtiest, most gross, most unkempt ulta I have ever been to. I have never seen a store so dirty! I’m appalled.

I always choose this location first because they always have what I need as far as stocking goes. I’m a licensed cosmetologist so i’m very serious about store design, appearance and schematics. I worked in retail, I should know that job totally sucks.
Everyone is always incredibly friendly and I was never lied to about any products. Everyone is knowledgeable, especially the girls at the Benefit counter. The employees ask almost too often if I need help or direction and always have a coupon handy if I forget my catalog at home. I also order from them online!
The salon however (mind you this is a biased opinion considering my career) was kind of super-​cutsy and they seem to cut corners a lot. I honestly don’t really trust any place that has a retail/​salon atmosphere because they aren’t trained as highly. If you’re lookin for an inexpensive service and don’t mind if it isn’t perfect, then go.
Otherwise I would say this place is wonderful and I always find what I need and it’s always neat and tidy!

Store was severely under stocked and a mess. You would think it was Christmas eve and not the middle of April.

Reviewing the store, NOT the salon. If I didn’t have to give it the obligatory one star, I wouldn’t.
The store employees are inattentive and slightly rude. I called about a product and was told to call ULTA Customer Service. Hmmm… Whether you or do you not carry a certain product should not warrant a call to Customer Service.
Once I arrived at the store, there was an employee in the particular make-​up section I was in but she offered no assistance whatsoever. She played with her nails. Once she noticed I was there, she tried to look busy but was playing with her nails for quite awhile.
When I went to another section, there had been a nail polish spill. I attempted to avoid it but needed to walk around an employee and managed to walk through it just enough to wind up with some of it on the bottom of my shoe and track it to where I was walking. When I apologized and mentioned it to a different employee who was cleaning the floor, she responded by saying, «Don’t worry about it. We deal with this all the time.» She never offered remover to clean my shoe though.
Not sure what to think except that this store was out of stock of five different products I was looking for, no one offered assistance, employees were talking at the front of the store to each other or minding their personal business and not the business of the store. Wouldn’t be surprised if this location closes in the future. While I live nearby, I’d much rather shop at another location.

I’m reviewing the salon only. I decided to go for their cut and color promotion since my stylist recently left my favorite salon in Lone Tree. I was scheduled with Melissa and the color looked nothing like what we discussed, my cut was below par and she failed to rinse the color out of my hair properly and it reeked so bad that I had to rinse my hair when I got home. Unfortunately, there’s nothing positive that I can say about the hair cut and color experience with that stylist. However, when I called back the next day to get my color corrected, Hannah booked me with the salon manager who fixed the bad color job. If you like a gossipy, loud and obnoxious environment (stylist next to me was having a full blown, loud decibel convo with her client over the longest hair blow out session I ever witnessed), go for it. I’m still on the hunt for a new salon!

I only came to this location once, when I was looking for a product I normally buy at the salon but they were out of it the last time I was there. It was super easy to just run into Ulta, find the product, and check out. I was there for probably 5 minutes, it was so easy. The product was about 15% more expensive than I normally pay at the salon, but it was worth the extra few dollars to show up and grab it without hassle.

Went in looking for a skin care product that I saw in a magazine, I was confused and just wondering for about 2 minutes–
A great knowledgeable sales person approached me ready with a tote bag and asked me a couple questions regarding my visit–
After a quick 5 minute talk and walk, I was in the checkout lane ready to go with 3 products.
I used the new products last night and in the morning really saw a difference, the sales rep knows his products! I will be going back to this Ulta and recommending it to my friends and co-​workers. Very satisfied…

This is the Ulta closest to my house. It’s big, well-​staffed, and has every beauty-​related item you could ever want. I’ve never utilized the salon services, but they would be very convenient for someone who shops there, as they are on-​site. My only complaint is that this Ulta is in an extremely busy shopping center and it can sometimes be hard to find parking.

So here’s my problem: I’m 100% clueless when it comes to doing my own makeup. So I need a little help. But at the same time, I hate, hate, HATE going to beauty counters and places like Ulta because I’m too nice to be straightforward to the salespeople and tell them I don’t want to buy 17 different worthless products.
I see Ulta as more of a high end warehouse just for makeup, it’s not really like Sephora where I’m pretty sure they make commission, so I don’t expect people to rush over to attend to me which annoys some people. But simply ask, and you shall receive.
Now, I could be wrong about the whole commission thing, but I was impressed tonight how straightforward the manager was with me when helping me pick out a new foundation. Asking me how much I wanted to spend, picking out what was best for me even though I probably could have spent twice that when all was said and done.
I also think it should be mentioned that most of the people who work at Ulta are not make up artists. It’s a sales job. They have some basic product knowledge and yeah obviously can do makeup alright but it’s nothing fancy.
Other than that, clean and organized like everyone has said, and on weekday nights after 6:30 or so it’s completely dead which is really nice. Don’t even think about going on a Saturday or Sunday afternoon.

The woman stocking the nail polishes the other day was HILARIOUS!
She new almost all of the OPI colors (the main-​stays) and gave great suggestions to other colors.
It is very clean and well organized in here as well.

Lots of salespeople, few offers to help. I was looking at hair products and asked a salesperson about a particular item — she said she didn’t know about hair products and then said «and what I liked probably wouldn’t work for you», and walked off.
I asked to look at a sample of eyeshadow from another salesperson — she said she couldn’t open it if she couldn’t find another of the same color. I told her I didn’t want to buy it if I couldn’t see the shade on my skin. She finally found a sample. I heard another salesperson say the same thing to someone else.
Only the cashier was friendly. Not the sales help.
Perhaps only good service to the YOUNG and the PRETTY, because that was all I saw.