Low Warren Harvard

Dr. Low is a professional in his field.
I first found out about Dr. Low somewhere around 2005, through a family member.
After going to about 4 places that couldn’t make my contact lenses due to an extremely high prescription (–11.25), I came in for a yearly eye exam.
Just out of curiosity, I asked about contact lenses. This was in about 2007. Mind you, I was only 14 years old at the time. Surprisingly, Dr. Low was able to custom make and order my contact lenses.
I have been coming here ever since. Unfortunately, the office is now closed due to him having retired now. It’s been such a hassle to find a new optometrist to make my contact lenses.
Just wanted to write a REAL review as I see a bunch of Mom’s complaining on here about how he treated their children. Yes, Dr. Low is elderly, and yes, he can come off as rude at times, but Dr Low grew up in a time when children actually respected adults and higher authority. Regardless, his level of expertise is unchallenged.

This doctor will penny pinch you with all these extra costs. He is very impatient and should retire. If you go, question every single item he is charging you for, otherwise you will find yourself spending hundreds of dollars on top of what’s covered by your insurance. My suggestion is to find a doctor who has up to date equipment and won’t make you feel pressured into buying a bunch of extra stuff that should be covered through your insurance.

One star for the nice receptionist but I think that’s it. I should take that away since I was deceived when making my appt. Here’s why:
My son is 3.5 years old and moderately autistic. His teachers have been telling us he’s been squinting a lot. I call a few places that take our insurance and find out that Dr. Low is supposedly trained to see children. I explain to the receptionist that he is autistic and it will probably be a bit difficult to get his eyes checked. She says not to worry, the doctor has seen kids with disabilities before.
I get there and there is an overwhelming amount of pictures of former president George Bush. Like a lot of pictures. I see one little chair and two large but dusty stuffed animals. At the children’s table there are nothing but grown up magazines.
We are seen right away by a very old man, Dr. Low. He seemed nice enough. I was assuming his assistant would have told him about my son but it was obvious he had no idea. When my son went to touch something, the old guy nearly yelled at him. I almost walked out at that moment except that I think he felt bad for yelling.
My son was unbelievably cooperative during his appointment but the doctor still seemed impatient at times. He tells me during the appointment that he is «Stanford trained» and specializes in children. I rolled my eyes when he told me this. The man had very little connection with my son. I can’t imagine his grandchildren enjoying a visit with him.
After my son gets fitted for his glasses, the doctor has to check a few more measurements. This requires him to stand still and look into the doctors eyes. Now when the doctor told me this I said it would be difficult because autistic children do not look people in the eye. Asking my son to do this was ridiculous. Again, he had no idea what I was talking about. He was getting frustrated and I had to tell him 2x about his wording to my kid. It’s like he had never heard the term autistic before.
Finally, as I was paying, my son was playing with the stuffed animals and the doctor kept watching him. The receptionist told him not to worry, my son would not break anything. The doctor was concerned about my kid pulling off the whiskers of the dusty old stuffed animal. Are you serious? Isn’t it there to entertain the children you supposedly specialize in? Oh that’s right. That’s what the People magazine is for on the kiddy table.
I don’t know about Dr. Low as a regular optometrist. I’m sure he’s fine. But once we get his glasses, I’m not going back. I will be sure to do more research to find a real pediatric eye doctor that will cater to my son’s needs. I can’t imagine him treating other children with disabilities much less him treating typical children.
…picking up the glasses: when we went to pick up his glasses (I had to call them to see if they were ready) I asked him to put letters instead of pictures up for my son to read. He proceeds to argue with me that my son can’t possibility know his letters he’s not even in school! I was shocked and appalled by his generalized attitude about small children. My son has been in school for two years AND he can read already. AND he’s autistic, you asshole.
And yes, take away the only star for the receptionist who ignored me when I was leaving since she was on a call with the bank. And negative star for being rude to the next patient. Just retire already, you acerbic old man.

This doctor uses the same exact routine every year. I have gone to him now for approx 4 or 5 years now. He is getting older and slower eacn and every year. He is also becoming very grumpy. I decided that this year, I will look for a new eye doctor. I suspect that his pricing is very high. All work is done by hand, no computers for this doctor. I just don’t have an hour and a half for him to write down my prescription and for him to run the charges by hand. It appears that he will never retire and he is almost 90 years old.

It sounds like Dr. Low was at one point an innovator for eye care. However, his practice is in great need to modernization. There are papers piled up at the front desk. The equipment all looks to be 20+ years old. He didn’t wash his hands when he came in for my appointment and blamed me for having light sensitive eyes after he put the dilator drops in!
I’ve worn glasses for 15 years and contacts for 12. I know when my eyes change and what will work for me. He assured me at the end of the appointment that «we have really accurate results today.» Really? I thought I was the only one who could tell you if I can see clearly or not!
I’ve had to go back twice to re-​fit my glasses!
I will not be going back again!

«No Stars»
What a mockery of decency this individual is. An absolute abomination of a man and a disgrace to humanity.
The facts: A few months ago, I went to his office and inquired as to two things: if I could have an examination for monthly lenses, (disposable), and would they be able to be patient and helpful in the learning to use them. Suddenly, a very old man appeared, almost paranoid, the doctor. He said yes, he could do both, and whisked me into the exam room, before I could do much. I decided to go ahead with it. The exam was brief, and a few times, he literally became enraged at me, and was filled with impatience and unkindness, even though I did nothing wrong. Then he stated that I could only have regular lenses, which were $ 240 for one pair. I was very grieved, but paid the exam fee anyway. I realized that I did not get what was contracted, so I sent letters and phone calls, to politely ask them to kindly refund my $ 65. They did nothing, so I contacted the BBB, and after another 6 weeks, they said they could not help, and this doctors’ office’s report to the BBB was that he: gave me an hour-​long exam (a lie, it was only 10 minutes); that he never becomes angry with anyone; and that the exam went well.
The BBB was an utter waste of time, plus its hassles. It is unconscionable to any thinking person, how a doctor could be so cruel, and worse, to not give me my money back.
I later went to another eye doctor, a totally wonderful person, who did a fine job for me. He and others, commented on their same experiences with Dr. Warren Low.
To go this doctor would cause a bad experience for you, and you would not get good service.