Gonzalez Glass & Mirror

I called a week in advance and made an appointment, I calendared it, too bad they did not. They were a no call no show. I called them after 40min, told them I have a appointment, no one came. They said «oh…okay, hold on». Got back on the line and said «a guy could be out in maybe like an hour?» I said your company didn’t come or call, in one hour I have another appointment so no thank you but I’m more confused as to why you haven’t offered an apology? she said «Oh… Well I don’t know, I’m just covering for someone else». Wowza, Horrible customer service. Everyone’s time is precious and people don’t have time to make appointments for no call, no show and lastly no apology. I would never recommend this company based on unreliability and poor customer service.

Dishonest:
Gonzalez came over to estimate how much is to custom made a glass tabletop for my dinning table. Before the guy left, I asked him how much was the job on a regular glass, he told me $ 190. But he could not tell me his estimate on a sapphire glass which is lower in iron and has less green tint, he wanted me to call the office to get that estimate.
I called a day later to get estimate a tabletop on sapphire glass, the lady told me $ 480. Then I wanted to confirm the regular glass was $ 190, she told me «Oh no, it is $ 280».
She told me if I pay cash, they wont charge tax and shipping, she mentioned shipping along is $ 45. I agreed to go with sapphire glass. She asked me to bring $ 240 cash as down payment for the work.
I went to the store with $ 240 cash, right there, the lady said «Oh I am sorry, total should not be $ 480, it should have been $ 680, the guy made a mistake… blah blah»…and then over a little conversation, she told me «you are saving yourself money by paying cash, because to deliver, it would have cost you extra $ 65.» She told me on the phone shipping was $ 45!!!
Well, I needed the tabletop, and I have called other glass stores, no one would come to my place to estimate the work since my table was in odd shape.
Promised something they cannot deliver:
Then I asked how long would it take? She said «oh, only 3 days maximum».
Base on all the information I gathered, expectation was 3 days for the work for a custom made glass tabletop in sapphire glass, with this agreement I would pay $ 680.
3 days went by from the day I made my downpayment, there was no phone call, no contact whatsoever. I called them expecting my tabletop to be done, the lady picked up the phone saying she would get back to me, waited another 2 days, no response.
I called the store again, she said she would check with the vendor, never got back to me, again waited for another 3 days.
Unprofessional:
Finally 8 days after my tabletop was supposed to be delivered, I made a call to the store, left a message saying I was going to cancel it and I need my refund back. The lady immediately called me back and saying «I am waiting for the vendor to call me back, not sure why it took so long, but they are making it, it is going to be delivered, I promise you.» I told her I have no problem going with someone else if they could not do the job, just please let me know now, but she insisted to call me back after her vendor. She called back in the evening saying they would be getting the glass in by 3pm next day, and would deliver to us.
Next day 3pm, of course, no call from her, I made my call again. She said it should be here, but it was not there yet, and asked me to wait. My husband had to excuse himself from work for the delivery at 3pm. About 3:45pm, a guy called saying he could not deliver to us because he needed a helper, but helper was not there! Anyway at this point I was pissed to the roof. During heated conversation, the guy claimed he was the owner, and I could not cancel the order, there would be no refund on the downpayment and there’s no discount despite all the mistakes they made. He told us he would deliver that night for us no matter how late it was. Around 5pm, he called my husband trying to see if he could just deliver by 9am next morning, my husband was nice to agree.
Next morning a little after 9am, they showed up with the glasstop, and it did not fit!!! They said they would have the vendor adjust it and bring it back next morning around 9am.
Next morning 9am, no show, waited 30 mins, no call no show as usual. My husband called them, because he has to go to work and could not wait around. The guy was like totally forgot and told my husband that he could come by after 5:30pm which was the time my hubby told him that he would be home.
5pm came, they were knocking the door «We’re here!!»! OMG! I was furious, because there’s no way I was going to open that damn door for 2 big men to come in the house. I was super upset… what a shit! I put my hubby on the facetime while he was on the way home, and the glasstop was delivered. We paid the rest of $ 440 and would not ever want to work with them again! It took them more than 2 weeks to make my tabletop instead of their promise of 3 days!!!
Quality of work:
It was good.

I needed a custom made mirror for my powder room and these guys were the fastest and most reasonably priced mirror company in my area. Responded to my call expeditiously and I had my mirror installed without any problems in couple of days. Would definitely recommend them :)

Beautiful job! Quick service, replaced seals and installed new hinges on glass shower door for the best price around. Recommend these guys without reservation!

Our friend referred us to Gonzalez. They measured wrong and the desktop glass was to long. I returned the glass for correction and the secretary said she would call back that day. Either my phone didn’t take a message or she didn’t call. After the weekend, I called back and a man said it was ready. When I went back I asked for a little monetary compensation for the in convenience, the office guy who said he was in charge, said ” we don“t do that”.

Does very precise work and stands behind his work. Cost is very competitive and shows up on time. It’s is own business and we were very happy with the glass shower door. Install was a couple hours and looks fantastic.

We got a few estimate for a frameless glass door. They were the cheapest and with good Unilocal reviews we decided to go for it. They were fast in coming out to do an estimate and the estimate was emailed to me with in the hour. We put in a deposit and they began work right away. They did an excellent job and was very thorough and clean with their work. Joana was very nice and professional with our email correspondence. We recommend them 100%. Save yourself the time and trouble of calling other company and just go with them. You will get good prices and excellent work.

We called Joanna last week for a mirror quote for our living room and closet. We have a very large space and wanted to install a mirror so it would open up our living room. She was VERY friendly and got someone out quickly to give us a quote. Within the same week, we had our mirror installed. Three (the owner too) very kind, hard-​working men came over late one evening to complete the job. They didn’t leave until it was done (I’m sure they have families to get home too). They did a PERFECT job (we are very picky) and we are having them quote a mirror for our closet now. We are in construction and appreciate working with a business that can deliver a quality product with quality service. Give them a call– they will take care of you.

I had to break into my house because I lost my keys. I called around a few places and they were quoting 160 … He quoted me 60 and did the job in about 20 minutes. Nice and clean. I’m just glad I saved some money. Definitely won’t call anyone else now.

Gonzalez Glass is our go-​to company for all of our remodels. They install all of our frameless shower doors and custom mirrors. They’re friendly, efficient, and affordable. Once we used them we had no reason to ever look elsewhere. Don’t hesitate!

I ordered a replacement piece of glass for my backyard table. The glass was cheap and thin and only lasted 24 hours before shattering in my backyard. When I called and spoke to the secretary she said she would call me back in a few days. She called to have my «new glass» delivered but I did not want any more of their cheap glass. I wanted a refund. She had lots of attitude about how they had ordered me new glass and I «had to take it». I had already just bought a new table without glass so I did not want to deal with glass again.
I then called the owner cause he never called me like she said he would. He refused to give me a refund because they had already made replacement glass that I did not ask for. He never apologized for their cheap glass and continued to tell me I needed to come get the replacement glass. Horrible customer service. Do not use unless you’re looking for broken glass and $ 160 less money in your pocket.

I ordered a ¼″ glass for my table with just a PLAIN edge… quoted $ 40 something plus tax, which was decent. When we went to go pick it up, it wasn’t buffed out. which I thought meant plain. It was roughly sanded. They buffed it out for an additional $ 12 (which was discounted). spent almost $ 60 for the entire thing…

Trust is made of glass and this vendor is clearly trustworthy. We needed our broken glass on our kitchen door repaired and Gonzalez Glass came highly recommended by a trusted friend. After calling a few vendors, it was undeniably clear that this business had the highest level of service (by Joanna on the phone) and the best estimate BY FAR!!! The other vendors were unprofessional on the phone and ridiculously over priced (clearly «stealing candy from a baby» wayyyy over priced.) Two of their associates came and replaced the glass. They were pleasant, courteous and professional. Our kitchen door is now beautifully restored. We will use them again!!!

Couldn’t agree more with the last person. I called 2 other glass places for a simple piece of glass for a dresser, and the other 2 wanted $ 30+ to do it. I called Gonzalez glass and they gave me the piece for $ 25 tax included. Thank you Gonzalez Glass! oh and it was done same day!

All I needed was a piece of .25″ glass for an end table, not a Macy’s in New York window… just a small piece of glass… One glass place wanted $ 30.00, it would take a week, another needed to have the «man who does the estimates» call me back… another sounded irritated… another was not sure they could get to it this week and not sure they could do it or how much it would be, I needed to stop by and if they had a sales person available he «might» talk to me… if they had what I wanted in stock… and so on… Maybe in slow economic times aunties and step moms are pressed into service at the desk… dears, it is not good for business. If I wanted really bad customer service (and rock concert level canned music), I’d jut call Home Depot… or Lowe’s whose service has come to compete…
I called Gonzalez Glass, the woman who answered was professional and personable. She knew what was needed instead of needing me to know all about glass, she gave a quote willingly, they could do it today, the price was more than reasonable, she offered directions and mentioned they close for lunch (1:00 to something and close at 5, now, how often does it happen someone tells you to come over any time and don’t mention they close for lunch, right?). I was impressed by her professionalism. I wish I could give her 5 stars too. Especially after running the gamut of the other shops…
I’ll talk to them about the patio door and other projects…

Gonzales Glass & Mirror are right on the job fast work clean nice work men.

When it comes to custom work Gonzales Glass & Mirror is the place to call… From lining our shop bathroom with stainless steel & mirror to custom glass & mirrors at my home they are awesome… More projects on the way & I won’t hesitate to call them back right away…