Burton’s Shoes

My friend and I took her elderly mom out to breakfast brunch in Lodi. After a big brunch and full of coffee we decided that a walk was in order!
As we walked and window shopped (Not all stores were opened on Sundays), we saw Burton’s Shoes! My friend“s mom said she used to shop at Burton’s Shoes back in the day. We thought she was joking because we didn’t recognize the name. Oops! They’ve been around for like 50 something years. Wowza! I can’t say many small family stores have lasted thru the years.
Keep in mind… it’s a shoe store. It’s not that big of a store. However, they have a mens side and a womens side. There’s quite a few latest and hip shoes. You can find anything from dress shoes, running shoes, boots to flip flop type shoes. I noticed the very back of the store were a nice selection of clearanced shoes of all types.
They also carry a small selection of purses/​hand bags. Other misc stuff that are related to shoe items.
When we first stepped into the store, the employees said hello right off. A few minutes later we were asked if we needed help. We had a nice chat about the store. Very cordial folks.
The overall store was very clean and organized. They had nice displays of shoes and boots. They really utilized their space well.
This is a great store in a nice downtown area. Minus a star for higher prices and return policy a little stiff on the purses. Not sure of the return policy applies on the shoes.

We love going here, although all the employees are very nice there is only one we like to serve us. This Angles name is Pam she is the best, always A pleasure to see her. She really knows the shoes and how to fit you correct and very patient! Thank you Pam for all you do

My wife and I were in Lodi for an event in the morning and decided to walk through the downtown to see what was there. I had tore the lace to one of my shoes earlier and when I saw Burton’s I thought I’d see if I could get some new laces. The folks there were so nice and helpful to make sure I got the right laces. Kitty (I think that is her name) and another young woman were extremely informative and enthusiastic. They definitely put considerable effort into a small sale! They even gave us a good recommendation for where to get lunch. We looked around the store and they had a good selection of quality running socks, Vans, plus other shoes. A real gem of a local business!

If you want to overpay for shoes and obtain less than acceptable customer service, then Burton’s Shoes is for you…

I used to love this place and the people who worked there. However, the customer service and return policy is pretty awful as of late. My sweet little grandma, along with my mom, were hassled about returning expensive shoes that hurt her. Please know, they are both regular customers and returned them within days. The behavior of the ladies was unprofessional and snotty. I also had this experience a year or so ago, but originally dismissed it as a one time event. As a past business owner, I know returns are tough. However, too damn bad. Its a part of doing business. I don’t think either one of us will be returning unless something changes. I will not be encouraging others to shop there either.

Burton’s Shoes has fabulous customer service! I have designer taste, but need comfort. If you need good quality stylish shoes at fair prices, go to this store. You will be treated with kind patience.

I love Burton’s Shoes in Lodi! Over almost 20 years I’ve enjoyed visiting once or twice a year, and have purchased several pairs. Burton’s carries a range of good quality comfort shoes and a large «sale» room with excellent prices. My husband has bought several pairs for himself also. They carry pretty fashion shoes also, and accessories. Service is uniformly good.

I absolutely LOVE the idea of supporting local businesses. That being said… there are a few things that have to occur to encourage me to return to a business. Customer service… crucial to a small local store. There was one man that worked there (and could still, I am not sure) that was always friendly. Other than that, all I get is followed through the store as if I (or my children) are going to steal or break something. It is as if they see someone with kids and are automatically irritated that we are stepping foot in there. Take out the dang kid shoes then! Price… Ok, in order to keep me shopping locally there has to be some type of comparison. Maybe I shop at cheap department/​shoe stores, I dont know? But their shoes just seem absurdly over priced. Overall experience… without getting redundant, I am fairly sure one can get the picture. I have been here about 5 times and kick myself in the you know what everytime I leave (empty handed)!!