Lockport Vacuum

Called to enquire about a central vacuum they had advertised. A real nice lady answered and helped answer every question. Arranged the shipping for me and really, couldn’t have been more polite. Then she asked if I would call back as they don’t open for another hour. So they give great service out of hours too! I’m a business owner too and more often than not the negative reviews aren’t the complete fault of the business. Some people will never be happy no matter what you do.

I had a canister vacuum estimated for repair. After I was called with a estimate I was told in the same conversation it was fixed and ready for pick up. After picking up vacuum I came home to find pieces missing and cover not locking. Went back a few days later after waiting 17 minutes for someone to wait on me I had two women walk out one eating and said no parts were left behind. After trying to get a price on replacing parts a man came out from the back and rudely stating he didn’t take anything. He also told me there was so much more wrong with it but couldn’t tell me what. I asked him what and he stated he was too busy to help me now. I never accused anyone of taking anything and all I was going to do was replace what was missing. If there was so much wrong why wasn’t I told that in the estimate call. These people are not customer friendly. One lady rolled her eyes at a question someone asked the other was chewing food while waiting on me and the man was completely unprofessional. I will go back to oak forest or mt greenwood for parts before I return here. I feel they just took my money and left it in not much better condition than took it in with

Took our Hoover wind tunnel vac that was not picking up and making lots of noise. I had called first and staff confirmed they could fix it. Dropped it off one afternoon and it was ready the next day. $ 61.00 for a bunch of repairs and in the words of Tim «the tool man» Taylor, it could suck the tin man through a key hole.

I had my Beam central vacuum overhauled (June 2014) and a warranty repair on a new powerhead (October 2014) and the repair service was quick and exceptional.
March 2015. I had additional warranty issues with the new Beam/​Electrolux power head on three additional occasions. It took four times to fix the issue that ended up with LV replacing the unit. They worked diligently throughout process. So far the new replacement unit that Beam authorized is working flawlessly… so far, but it’s only been a month.
Not happy with the Electrolux management at all though but that’s another issue with Electrolux.