Safeway Pharmacy

We have been using this pharmacy for many years and have always had good and accurate service. In the last 2 months they are making mistakes in dispensing amounts and the wait at the counter has been long and not very friendly.
The gas millage points is not worth the risk of doing business with this pharmacy.

Wow, what a mess this place was when I went there yesterday. Not sure if this is an everyday thing here, but I hope not. For one thing I waited over 10 minutes for someone to acknowledge me even though I was the only person there. After the 10 minutes I waited another 10 minutes for someone to come to the drop off window where I was at. Then another 5 minutes for her to finish what she was already doing before I got there to finally look at what I needed. I was told that they would have to order my son’s flu med dosage and would be available for pickup the next day. I said okay lets do that and after she went back and forth with the actual pharmacist another 5 minutes about how and what she needed to order, it came to giving her my insurance card. We have a caremark discount card, which I have never had an issue with and checked with them that Safeway took it before I came here. After another 10 minutes of her not being to figure out my card, I finally told her that I had to go back to work and would try another pharmacy.
I wouldn’t say they weren’t nice or friendly at all, they were, I would just say that they need some major training.

Pharmacy tech Annie went the extra mile for me! That shows me that there are still people in this world who care! Thanks!

I have been going to this pharmacy for as long as I can remember. When I first started going there everyone was so friendly and was very helpful. I knew everyones name, everyone knew both me and my mom.
Then when they redid the pharmacy not the last time this month, but the time before that in late 2012, they changed their staff.
There was a new guy who was very very rude, and made me feel uncomfortable. He got all of my information wrong, told me I was wrong even though I knew for a fact I wasn’t. I called in for my prescription to see if it was ready, and one lady said it was all ready to be picked up. He kept denying that they had filled it. He said over and over that I had to wait another hour for it to get filled. Turned out it was right in front of him on the counter.
The second incident was with the same man. I needed my prescription early. It was birth control. I don’t take the placebo pills so I need it about three weeks early. I had my doctor write a note and send it to the pharmacy. I have been doing this for a good 2 years now. This was the first time I have ever had trouble with this. He was very rude and would not fill my prescription for me. Eventually another lady went on the computer and 5 minutes later found the note my doctor wrote for me.
This last week was another rude encounter with yet another new employee. I gave her my name, and said I was picking up my prescription. She asked my name three times in a very rude tone. I spelled it out for her she still didn’t get it. Then she asked what I was picking up. I ended up having to tell her what I was picking up 4 times. She then asked me my birthday. Yet again she asked 4 times for my birthday. Every time she asked me my birthday she repeated it back jumbled and not even close to what I said. It was very irritating because it was a slow time of day and it was quite when I was talking to her. There was no way she didn’t hear me. My boyfriend who was standing even further away from me than she was heard clearly everything I was saying. She was very rude, and snappy with me. She could have just asked me for my id in the end and it would have been easier and a lot more pleasant. I am definitely changing pharmacies after this incident. I left this day steaming with anger.
I know for a fact that many many other customers are upset. I wouldn’t be surprised if this pharmacy loses customers.
I stood in line for 20 minutes with only one person in front of me. It was unacceptable. There were two people in the back just chatting while the person at the register was obviously struggling. I was talking with the woman behind me and she was also very upset and complaining with me.
Safeway pharmacy has gone down hill very quick. Even the old employees who were sweet are bitter and angry now.

I thought I had written a review already.
This pharmacy saved me from my pharmacy nightmares since leaving kaiser. First off, never go to CVS; you will wait until your feet hurt, then wait in another line, then hear excuses about why your insurance won’t cover your medicine (sometimes different reasons from different employees).
But then I went to Safeway and met Kay and never had to deal with any of that ever again. I’m always in and out in 10 – 15 minutes, even when they need to fill my RX. They let me call ahead to order RXs they don’t usually stock, even though I don’t have the paper RX yet. All the employees are always extremely nice. Kay and Annie have, in my eyes, gone above and beyond to get pre– approvals, refills faxed, and RXs filled before I left for vacation.
Even though I live much closer to the other Safeway and could use Rite Aid to my RXs, I still come here because I know it’ll be a hassle free experience.
Keep it up Safeway Pharmacy!!!

I was pleasantly surprised by how great the Safeway pharmacy was for immunizations. My daughter is leaving the country and will be visiting multiple countries. We thought it would be much more involved getting all the shots and pills she would need for her trip. Safeway made it very easy and even figured out what would work the best with our insurance. I would definitely recommend them for any travel immunizations that you would need.

Pharmacy Hours–
Mon — Fri 9 — 8 PM
Sat — Sun 9 — 5:30 PM
I had been bitten by a random pet owner’s dog on a weekend day & it just so happened that it was also about 8+ years since I had had a tetanus vaccine.
Looking for a cheap alternative than going to my private Dr., I called local pharmacy drugstores.
I found a gem in (I’m reading from her biz card) Karen Maguire @ the local Safeway pharmacy in Livermore, CA. She was great! Not only got me in on a Sun. like 20 mins before closing, but also had returned my calls, arranged an appt time… answered any Q’s I had about the shots… and the vaccine itself took less than 5 mins.
It cost me less than $ 50. (cheaper than Walgreens & CVS) she explained any adverse reactions if I did have them, gave me her card & also gave me the peace of mind knowing that I could return for say a pain killer recommendation if needed.
Highly recommend Karen for flu shot /​tetanus & any other vaccines avail. at this location.