Norm’s Towing Service

My car broke down really late the other night. I called a few tow companies in the area but no one could get to me for awhile. I called norms and Norm said he had a truck available right now. The truck got there very quickly and the driver was so polite and helpful! Such a relief after the bad luck with my car. I was also surprised to see how clean the truck was! I would definitely recommend them to anyone!

Tire blew on the crappy Altamont pass westbound. Took insurance 45 minutes to lock down a towing company and told us it would take 70 minutes before truck arrived! Luckily we were given the number of our towing company, Norms. We called and they were already en route, and with us giving more detailed directions Jerry showed up within 15 minutes to our rescue. He was very courteous and guided us via flashlight to the truck. He also helped jumpstart our car after delivering it (battery had died from having hazard lights and headlights on too long). Great service

We broke down in Tracy and Good Sam dispatched Chuck from Norm’s Towing to tow our truck and trailer. Chuck was more than just a tow truck driver. He was calm, friendly and very patient. He was very helpful with a tire issue we had on our trailer, towed my truck to the Chevy dealership, then came back to check on us and move our trailer to Walmart. He waited with us til my nephew showed up with our other vehicle to pickup our trailer and even helped to keep an eye out for him when he was lost finding us. Chuck is the kind of guy you want around when your scatter brained and stressed. He has a calming personality and stays, calm, cool and collected while being empathetic and helpful. Thank you Chuck!

My car’s tire blew out getting off the freeway on my way to work. I called Norm’s and they said they could send someone out to me, and gave me a flat price over the phone. They showed up after about 20 minutes and drove my car to a tire shop to get my tire fixed. The driver was even nice enough to drive me from the tire shop to where I work.
I would highly recommend Norm’s if your car ever breaks down, and you need to have it towed.

THE WORST EXPERIENCE EVER! if it was possible to give no stars I would. After my car was towed I contacted Norm, just to ask a few questions because I didn’t know how the process worked, not only was he the most condescending man he hung up on me multiple times. I was told the price of 70 $ a day but when I called to get the final price I was told it was 75 $ because he felt like changing it. Charging me for a day that the business was closed. No professionalism, but that’s probably why the lot is empty. Once I arrived to pick up my car I was not greeted in any way, just an angry man. I asked why he was charging me for a holiday and he began to yell, making me wonder WHERE IS THE CUSTOMER SERVICE?!? If you want someone to help you and solve a problem this is not the place. Norm is looking for money, and is not willing to help and does not make an already stressful situation easier. Go anywhere but here if possible!

Poor customer service. Threatening us to pay storage fees on our totaled car although it had been 3 days, waiting for the insurance adjuster. Very unsympathetic, we just had our car totaled, our only means of transportation, but of course the owner norm, could care less and was very transparent. Not much else to say but they have a big empty lot waiting for $$$ to collect with absurd prices, finally was able to make it to the tow yard after getting the day off and getting a ride! Paid 500.00 for the 4 days. SOL I guess, but karma always comes to bite ya in the butt and I’ll keep it at that.

I know this rating is because of our first experience with Norm’s but the experience have been top notch from the moment Russ picked us up to the moment he dropped us off. Our car unexpectedly we out coming from Tracy. We called other «24hr tow» like the «24hr Towing» who weren’t available. Russ arrived within 10 minutes. Courteous and friendly. Highly recommended if you’re on a pinch.

When my truck broke down the other day called my AAA dispatch says 1 hour wait. So I called Norms towing instead, why you ask because I’m impatient and have other towing insurance that I never use. His dispatch said it would be about 30 minutes the driver Russ showed up around 18 minutes. He was very helpful brought a flatbed and made sure to treat my vehicle with care. I was home before AAA would have even been there! I applaud this business for being prompt and timely as well as professional. Waiting on the side of the road is never fun at least with Norms you know you won’t be there long.

I had the misfortune to call Norms towing service, when my brand new Harley wouldn’t start after a short ride. I was about 3 miles from the Livermore Harley dealership, and about the same from Norms. They charged me $ 140 for their minor time constraints to tow my bike. The tow driver arrived and tied down the bike with restraints by the handle bars, and bent them downwards. Then fixed his mistake by fastening it down the correct way, but the damage was done. I received a bill for $ 177 from the Harley dealership for the damage. I called Norms for reimbursement but was told I’m SOL. «The driver noticed his mistake, then fastened down the bike the correct way. So it’s not our problem». No apology, no break on the inflated cost to tow, and certainly no payment for the damage. My mistake though… All the tow services recommended by Harley would take over 2 hours. I went with the one available immediately… I now know why they were available… You get what you pay for. DO NOT USE THEM TO TOW YOUR BRAND NEW $ 30,000 MOTORCYCLE… Use anyone else or push it down the road, you will be better off.

Great service. They knew what they were doing with a motorcycle for the tow. Fast service and better pricing that others in the region that I called. Try this.

Fast and courteous.

Our RV overheated in Livermore ⁰⁷⁄₁₀. I used my iPhone to locate a tow service. Norms Tow had a vehicle in their fleet that was capable of towing our class C RV home safe and sound. Norm actually answered and scheduled the pick up. He was very professional. Russ (Ross?) was our driver. He arrived and got down to business. He was also very professional. The price was very reasonable. Definitely recommend.