Acutrack Inc

I work for Bluewave Communications, and we have a solid client list of Fortune 500 companies who expect their projects to work as promised. That means I can only work with vendors who tell the truth, keep their word and deliver as agreed.
I worked with Acutrack for over 5 years producing all the CDs for Clorox Corporation (3 departments, quarterly). It was critical that everything work perfectly, because the delivery of the CDs usually coincided with major trade shows or other important events, so getting them in the right place at the right time was critical.
Every single phase of every project with Acutrack was executed perfectly and always on time and at budget. And the products looked great! Acutrack always made us look good to our clients.
That’s a fact!!!
Randy

My company recently placed a substantial order with Acutrack for CD mailers for our customers. While the actual mailer did print beautifully, the poor communication and inability to accommodate for industry-​wide standards is appalling.
First, I was provided the wrong template for our project. Twice. When I finally gave up *asking* for the appropriate layout and rummaged around their site, I was able to find what I needed. It was no big deal to adjust the content, and I sent the design to them on its merry way. I was then informed that I needed to make adjustments to one of the 4 panels to accommodate a small scan-​able code. Again, no problem. We made the required design changes and handed them off.
Then begins a much-​longer-​than-​necessary back and forth; «We had to make a slight adjustment to the artwork because of a die issue to avoid additional costs.» Um… shouldn’t your template accurately reflect your die-​line? «I also noticed a grammatical error on the cover.» No… that’s a break in the copy, read the *whole* page before taking liberties in changing our product.
Several rounds of revisions later (all of which would not have been necessary if we were provided complete and accurate information) we get our mailer. Again; the print job was lovely. Colors are crisp & spot on.
A week or so later they send us a snapshot of what our product will look like with their mailing label. I was SHOCKED to see that it covered nearly ALL of the panel; save, of course, for *their* scan-​able code. This obscured our Product Name, Services Offered, URL AND PHONE NUMBER! And with ALL the back and forth we did, it didn’t occur to them ONCE to mention that this might be a problem?! Or include that *important* piece of info in their template?
We expressed our extreme dissatisfaction with this, and they did try to come up with *one* solution for us: Place our detailed, full-​color mailer in a PLAIN WHITE ENVELOPE with the obscured information printed on a simple label in black and white. Thus losing all of our branding. Since we’ve largely been backed into a corner with this run, my company had to accept this solution. However, when we’ve mailed out the last disk we *will definitely* be switching to another of MANY printers who are able to communicate more effectively and understand the importance of maintaining Brand Identity.
OH! And the run was completed 5 working days after the promised date.