America’s Best Contacts & Eyeglasses

Under 100 dollars for a pair of glasses and rec specs! Nothing to complain about there!!!

Lost my appointment twice and can not keep up with their tasks for one client. The drs. Are great! Front staff work like 16 year olds… no clue what to do or how to do it. One older lady was on top of it. I missed her name but she seems to be the only one on top of things.

Great doctor! Horrible staff. They are so unorganized. 8 employees and they are SLOW. All of them looked at me like I wasn’t supposed to be there. Then waited for almost an hour in the lobby for my trial pair. The doctor deserves a better staff!

Although the doctor was very good, every time I come here they either can’t find my file or like this last visit I ordered contacts so that i can see on my road trip. well they said it would no more than two weeks and that was perfect I leave in two weeks. well two weeks past and still no contacts. I call and they said the were never ordered. Im Never Going Back Here Again!

I’d never been to an America’s best contacts & glasses before but my glasses broke and it was the closest place I could find. I took my broken glasses in and the employee that worked with me was really kind and fixed my glasses for free. I ended up purchasing some accessories and am very pleased with the products I got.

Dr. Ellis is a good eye doctor, and it’s inexpensive for contacts and glasses. The staff seems to turn over a lot, they sometimes seem understaffed, and it is extremely busy at times. Still worth it for the good eye doctor and cheap contacts/​glasses.

I’ve been a loyal customer for over 10 yrs. Dr. Ellis is great and I would highly recommend him to everyone. The reason for the 1 star is due to POOR customer service. They lost my chart twice within 2 years and everytime I come in, the front desk is extremely rude, have a nasty attitude and aren’t helpful. I feel so offended and upset when I leave. The reason I stayed with this company is because the $ 100 eye exams for 3 yrs. that’s an awesome deal. My advice, have a higher standard when hiring workers. This will be my last year with them. I rather spend my money elsewhere.

Terrible customer service. Ordered contacts and they hadn’t arrived after over 3 weeks. They didn’t know where they were but said they would look into it which would take 3 days. Will never come here again and recommend no one else does. I should’ve read the reviews prior to using this location.

I was not impressed with this place. The doctor was not very informative. I had to come back because after a month my contacts were blurry and I was not informed of the cause. I was just given a different brand to try with no explanation. When I first arrived they had my appointment time wrong. I’m not sure if they figured it out or just squeezed me in. I waited fifteen minutes.

False advertising. Really poor service.
We called and made an appointment for 11:45 and didnt get in until 30 minutes later when we showed up on time. Eye exam was quick but then we went to buy two pairs of glasses with the $ 69.95 deal they advertise all over and they said that it did not apply because we the exam we did was a contact lens exam, not an eyeglasses exam. Which makes no sense to me because they gave me prescriptions for both.
Employee would not work with us and did not care when we asked for an explanation on why we couldnt receive the special. In the end we were charged $ 150 for 2 pairs of glasses and an exam. It also says they take prescriptions from other places but we could not get two different prescriptions when buying two pair of glasses WITHOUT the special! Made absolutely no sense…
So, don’t go here. You will be screwed at the end after you’ve already gotten your exam and by then its too late.

Pretty good experience. Have picked up my glasses yet but got me in and out and where very professional. And the price was just as advertised. They did try to upsell some stuff but cheap glasses are cheap glasses. now after picking up my cheap glasses and not wanting to buy the anti glair and stuff like that i would recommend buying those things.

Cheap contacts and eyeglasses are sometimes just cheap contacts and eyeglasses. This one star is because at least this location offers you a great deal on that commodity. However, I have a strong feeling that their employees are not compensated on a grand scale due to the prices they charge customers and this is unfortunate for both staff and consumer.
The counter personnel are just curt enough to not violently upset customers upon arrival but absolutely do not go out of their way to provide great or even mediocre customer service. There were a couple of customer service superstars that I haven’t seen in a while (they clearly moved on to greener pastures) and I am saddened by their departure.
What’s left now is an eye doctor with back-​to-​back-​to-​back appointments and a (justifiably?) short temper. The counter staff looks almost afraid of the next customer (maybe because all the customers are aggravated that the AB training blatantly skips over even BASIC customer service skills don’t appreciate it??) and as though they’d rather be anywhere else.
They offer a «club» program that offers discounts but is NOT well documented on their internal systems. The up-​sell, up-​charge, one-​time-​only club fee gets you free, unlimted, eye exams for three years and a 10% discount on contacts. Great, sign me up! After my first appointment and the initial eye exam, I purchased the club plan. Paid in full. Unfortunately, I do not save every single receipt and this came back to haunt me.
I was allergic to my contact solution, which the good doctor was able to determine later. Obviously, there were some additional appointments needed after the initial consultation and exam as a result of my two very red painful eyes. (Not my fault!) After the second appointment they asked me for payment as I checked out and received my free sample pair of a new brand of contact. I’m sorry? What was the club fee for? The (now absent) nice counter gal apologized that they didn’t mark my membership down and sent me on my way.
The THIRD appointment (with my still red, still painful eyes!) was the charm and the doctor recommended another solution instead of contact. Great, and thank you. I marched right out the door to purchase said sensitive eye solution, knowing I didn’t have to pay for the exam.
A very rude staff member called twenty minutes later demanding that I return and pay for the two follow up visits. I tried to nicely explain that I had paid for the club membership and that it should be now marked in their system. «Well, it isn’t in our system and I don’t see anywhere that you paid.» she retorts. OK. Now I’m done. My eyes still hurt at this point and I’m walking around a Super Target trying to locate the solution I’m not allergic to with psychotic looking RED EYES.
It is not on the customer to make notes on your club or the customer’s payment in your system. It is up to you, the company who charged for the service. Period. Do not ask me for MY copy of the receipt after you have deposited my money. And if there is a mix up, fix it promptly. If the customer is the one you fault, you’ll be out of a customer.
I now have a mission to find another vision provider with employees that actually appreciate my patronage.

I was impressed. Easy and affordable. Warranty covered broken glasses within a week. I would not go anywhere else.

4.5 stars out of 5.
Outstanding prices and decent selection of frames but take heed, the frames go fast… meaning – some of the frames I was interested in a week or two before were discontinued when I came back in to make my final decision.
All the girls helping on the floor are wonderfully friendly, patient and inviting. Amira’s dry humor was a perfect fit for my shopping experience.
The eye exam was fine, good doctor, patient with the inherent indecisiveness in finding the correst lenses for each eye.
The most impressive part was when I came in to pick up my two pairs to get them fitted. Tom F. (General Manager) was superb in his service as he knew exactly how to incrementally adjust my frames to my every whim. He never exhibited any irritation or hurriedness through the process and was clearly informative as to the grace period for bringing them back amongst other things.
The whole experience had me leaving with confidence that I got the best for my buck.

Let me begin by saying I have used this company for over 7 years.
I am a difficult and demanding customer when it comes to glasses and vision.
Driving a lot, I really care about my vision.
Dr. Ellis is excellent and incredibly patient. Ashley was great to work with, and the rest of the staff is too.
What a great place to get glasses.
I had to have them redo mine, because they were good, but not perfect.
They are now perfect.
Thanks to everyone at this store.
Excellent and affordable.