Terminix

We had a contract with Terminix on our house for several years, but cancelled them because their customer service was so bad. Instead of arranging a mutually agreed date, they said that they sent us a postcard with our inspection date on it. For whatever reason, we never got the card.
One day the Terminix technician showed up at the front door, but I told him that he couldn’t do the inspection that day because I was on the way to an appointment. One of us has to be home for the inspection because the access to our crawlspace is behind a locked door. He got mad when I asked him why I didn’t receive notice of his visit. When I asked for another appointment date, he mumbled something about taking it up with the office. And left.
The following week, I got an inspection report in the mail. No complete inspection was ever performed, and they are no longer our pest control of choice.

I am only giving this company 1 star because 0 wasn’t possible. We called for a representative to come do an inspection as we had seen some termites near a tree in the front yard. The appointment was booked for today with a window of 8−10am. At 11, I called the office and was informed that our appointment was rescheduled WITHOUT ANY NOTICE for May 3^rd, almost 2 WEEKS! After asking the customer service representative to speak with her manager and being put on hold for 10 minutes, I was told that the customer service manager «didn’t have time to be on the phone» (that’s a direct quote, by the way). I’m in shock that this company even has customers if this is the way they conduct business. Needless to say, we will not be requiring their services (or lack thereof) anymore.

The Jonesboro location is in serious need of some adult supervision. We have pest control which is supposed to include regular treatments plus any in between treatments on request as needed. They stopped treating our house for no reason but continued to bill us and we didn’t get around to contacting them until they missed several scheduled treatments. We would get email notifications that they were coming to treat, but no one would would ever show up (someone is almost always here all day, and we would make sure someone was here on days they were suppose to treat).
I called to complain about the prolonged lack of pest treatment as we were then seeing pests around the house due to the lack of treatment. They said they would send someone out the next day and terminix truck pulled up in our drive the next day. We waited at the door to let the guy in, but he never got out of the truck. After sitting in the truck a few minutes, he backed out and drove off. No one ever came back or contacted us other than to send another bill. What a way to handle complaints and make things right.
Obviously a joke of a business.