Superior Blinds, Shutters & Drapery

Really disappointed! Ordered 3 shutters on October 31^st. Was told 3 weeks. Today they were supposed to be delivered and installed. John called to say they weren’t in the warehouse. He tracked them down and now they can’t be installed until NEXT Tuesday because he’s booked. That’s the downside in dealing with small companies. Not enough people.

Oscar came out on October 7 to do my quote for vertical blinds on my sliding glass door. The following week I call to let him know that I was interested in moving forward to have them installed. He told me he would call me back in 10 minutes and I have not heard from him in over two days. I called his number back several times and I got no return call. When I called the company number rather than his own personal line I was told that he was the owner of the company and he would have to be the one to handle the installation for me since he had all the paperwork. Because of the inconsistency and lack of response I’ve decided to go with another company that is charging a little bit more but at least they return phone calls and respect customers time.

Big thank you to Don and Jose. Excellent job they did installing the shades and very friendly. We are very pleased with the shades. They look great!!! The reason I didn’t give 5 stars is because of Deborah. She was not very nice. At times she had an attitude and I never liked calling or speaking to her because she seemed like she didn’t like her job and definitely not a people person. I would not have her answering the phones.
Other than that I would recommend Superior Blinds and give a warning of what to expect with Deborah.
Thanks Don & Jose!

UPDATE:
This issue has been resolved. The manufacturer replaced all of the tilt rods in May 2014 free of charge and as of writing this (7÷14÷14) the shutters are no longer breaking. It was still a frustrating experience so I will leave my earlier reviews stand, but felt it was necessary to update my review and let others know that the company did do the right thing (eventually) and the matter is closed.
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From March 27, 2014: Since my poor review on ½/​2014, I reported Superior Blinds to the Better Business Bureau which had 30 days to resolve the case. In that time, Oscar reached out to me on March 3 to say he was sorry he had not responded (since Nov), but that a family member had died and he was out of town. This is the same person who returned my email at midnight initially when I wanted to buy shutters a couple of years ago so I know he has mobile email access. As someone who has lost several people, including both of my parents, I was offended by his response. I don’t mean to be cruel or heartless, but a simple response months ago like «I’m sorry, there was a family emergency and I am out of town, but I will respond to this when I get back» would have been courteous and made a difference– but I never got anything like that. So now, it’s March 27 still without answer or resolve, and the BBB closed the case because even they were not able to reach the company.
The shutters breaking has been an ongoing problem since they were installed, but the refusal to fix them has been going on since Nov. If I can’t get this resolved soon, I’ll be forced to file a civil lawsuit.
So unless any of this sounds like fun to you– DO NOT use this company!

We recently purchased a brand new home and got about half the windows covered with blinds by the builder before moving in. We quickly realized we should have probably gotten all of our windows covered so I called up our builder to see if we could get the remaining windows done. They were going to charge us about 4 times as much as when they originally installed so I figured I could find someone to do a pretty close match for a fraction of the cost.
We received an ad in our mailbox for Superior Blinds so I thought I may as well get a free estimate to see how much it would cost and how closely they could match our existing blinds. Deborah at the office was very nice and professional and quickly contacted me to set up my estimate appointment. Oscar was also very nice and professional and said they could match the exact same brand/​color.
They ordered the blinds and set up my installation appointment conveniently on Veteran’s Day. The installer was there for only 20 min and the new blinds look great. Not only was the customer service great, but they ordered and installed my new blinds for even less than I had originally paid through my builder. Such a great experience.

We had to order our window blinds so they would be ready for installation when we arrived at our Litchfield Park home in October. We looked at materials in our current location & then all arrangements were made by phone. Debra took our initial call (the 2^nd company that we called never called us back, a 3^rd large company had us talking with 3 different people & created much confusion.)) & had a rough estimate to us within ½ hour. Oscar followed up, took measurements in our home and gave great over the phone advice on final details. When I met him upon arrival in LP, he was very professional & super nice to work with. Jose did a great job with installation and later we had Tony do a great job tinting a very hot south facing window. Couldn’t be happier with this business and their excellent service.

My husband and I recently worked with Oscar at Superior Blinds and he went above and beyond to get our project completed within a very small window of time (we were building a home from out of state and were only on site for a short period of time). The product looks fabulous (Hunter Douglas). Oscar was professional and friendly and we could not have been happier with him, the company or the outcome. Thank you!