Ace Hardware

Horrible just horrible! I felt like I was being harassed and just because I am a woman of color doesn’t mean that I have to be talked down to. I don’t know why I spent all that money when their store employee Deborah was treating me unfairly. Don’t shop here! Be warned

I seriously don’t know how people have a bad experience at this store. EVERY time I’ve gone in or even called in, they’ve been amazing.

This place doesn’t even deserve the one star I gave them, but it is required to write this post. Probably the worst customer service I’ve ever dealt with, and I work in customer service as a barista for Starbucks. I literally get paid to kiss people’s ass, so on my off days I’d maybe appreciate a little ass kissing from other companies such as Ace, to whom I paid $ 74 today for a uhaul. Also, I’m here EVERY week buying water from them. As I was waiting now to return my uhaul, I thought I’d buy a bag of chips to snack on. But employees SABRINA and CHRISTINA literally stood there and played with their phones while I was standing right in front of them. I get home and realize I’ve forgotten my keys in the truck. I call, no keys. 10 minutes later while I’m frantic looking for my keys, they call back and my mother picks up the phone. Uhaul services employee JOSH was extremely rude to my mom, and when I got on the phone he just hung up. I arrive back at Ace and JOSH says «whoever answered the phone wasn’t very nice to me.» He then continued to engage in a screaming match with my mother across the store. This is probably the worst customer service I have ever experienced, and I do not usually waste time on writing reviews. I understand working in customer service can be difficult, but I do know it’s not curing cancer and you can successfully execute your main goal of «keeping the customer happy,» without being an asshole. I will be in again tomorrow to speak with the manager.

They do U-​HAUL rentals!
Needed to rent a van and was immediately directed to one of their employees, Dwayne. He was happy to help in any way possible and gave us a bit of advice on moving furniture without damaging it, as well. Thanks to him our moving experience was relatively painless and quick.

Walk past three people, none if which were helping other customers, and not one of them greeted me or asked if I needed assistance. Not the normal service I’m used to getting at an Ace Hardware. Cashier was friendly but there was a lot of cross talk with another employee instead of waiting until my 2 minute transaction completed. :(

They make mailbox keys!!! And quick!!!

Ace Hardware is a hybrid hardware store. They are bigger than the old time hardware stores which unfortunately are a dying breed (I miss the the ‘good old days) and smaller than the big orange box stores. Like their smaller counterpart the staff is usually knowledgable and can help you with questions about your project. For the most part sell quality products and have things you just can’t find (well locally, the Internet changes that game). Though they can be a bit more expensive than the box stores, people are available to help you without the customary eye roll the big boxers provide free of charge. Although Ace is a national chain most if not all the stores are privately owned franchises so you get the national warranty on Ace products. This particular Ace has a helpful staff, friendly and knowledgable, though they not carry every name brand, they usually have an Ace equivalent that is usually acceptable. I’ve had them order products for me in the past and the items usually arrive within a couple days. I admit I don’t always shop there, but split my business between them and the big box store.

clean and organize place. staff is very helpful. could use more staffs

I looked all over for a lamp repair store. It seemed that there were no such establishments. It then occurred to me that some of the Ace Hardware stores in Washington did light repairs so I took a chance and called the Litchfield Park store. The manager, Odis, told me to bring it in, they would see what they could do. I did, they worked on it for at least 20 minutes to a half an hour, took it apart, replaced a 54 cent something or other and put it back together. They charged me for the part only, no labor. They were courteous, helpful, knowledgable and all around Boy Scouts. I haven’t been so impressed by a culture of customer service in I don’t know when. I felt like I had time warped back to the fifties. Thank you to Odis and Mick, you made my week and saved my antique mall bargain lamp.

Went to get JB weld for some metal parts. They didn’t have any… Well they had JB weld for wood but not medal. Is this something normal outside the south.
Anyway despite that omission in stock, they had something that works.