Pro-Tint

First off I have to let everyone know that I tried to give this company another shot… why you ask… well very long story short, about 6 years or so ago my wife and I went to a fundraiser here in Lincoln for a little boy that was very sick with brain cancer, we bid and won a 300.00 Gift Certificate to Pro-​tint to have all of our windows tinted in our car.
Several months went by and normal life stuff happened and we had forgot to use the certificate and when I looked at it the certificate had expired 2 days prior to me calling pro tint.
When I called pro tint I talked to the same guy I did today John the owner, I explained to him we had been busy and forgot the certificate expiration date had come up. He said well that was my fault and thwre was nothing they could do so he denied my certificate and was very rude telling me it was my fault and i should have used it when we won it however at that time we didn’t have a vehicle we wanted to put it on, so I filed a formal complaint against pro tint qith the BBB and after several weeks of pro tint not complying or helping with the conplaint the BBB said to take it in and they would honor it. so we did and pro tint did a very bad job ob the tint job it self and were not nice at all…
Fast forward many years to today June 10,2015…I made an appointment on Monday for today Wednesday at 12:30 to have my windows tinted here because one I wanted to try and give them a second chance and two because we got a new vehicle and the dealership has a deal with pro tint for a discounted price rate when you buy a new vehicle.
So i got into our vehicle and headed to Pro-​tint, I hit 2 construction zones within a couple of miles and it was 12:31 so I called and the owner John answered I advised him that I was sorry and just running 2 minutes behind and I was 2 blocks away and would be there with a minute or so, he then told me very rudely in his words «Well because you are so late we dont have time and you could drop it off but i wont get to it until tonight later» i said im literally 1 block away now and ypu cant tint the windows, he said no i can’t tint them becuase you are almost 10 minutes late, I said sir on my phone it is 12:32 so im 2 minutes late and can be there within 1 or 2 minutes…
He then said you know what you lost your place you will just have to reschedule if you cant drop it off, i advised him it was very hard for me to get a baby sitter and i just was 2 minutes late, he then RUDELY said «if you don’t like it go somewhere else i saod maybe i should and HE HUNG UP ON ME!!!
So I called back and said I am pulling up to your shop and you still can’t tint the windows he said «said no I cant so stop calling and he HUNG UP ON ME AGAIN!
So I called back a 3^rd time and said sir why are you being so rude to me I was 2 minutes late and he said no you’re 7 minutes late and by this time you can see from the screen shot it was 12:34 on my phone… I said well I guess I thought your business had changed I wanted to give you a 2^nd chance but its still not good and everyone can see on the BBB website they’ve had 5 complaints in the last year against them and I realize why again… I told him ypu can’t run a business like this that is very poor business etiquette… I also told him I would be writing reviews and filing another complaint with the BBB he said he didn’t care its his business he will run it how he wants and then HE HUNG UP for the final time… you can see with the TIME and DATE stamp when I called… so I will NEVER ever send any business to this place or GP Customs here in Lincoln… both companies are ran VERY poorly… Definitely STAY AWAY FROM THIS PLACE AND DO YOUR RESEARCH… Im so frustrated with companies doing things like this and if no one says anything no one would ever know… SO IM SAYING SOMETHING!!!

Pro tint not professionals at all the tinters did not prep my doors to keep whatever they sprayed on the windows from dripping on my door panels brand new car did not clean the door panels from the drippings of the soap or whatever they use to set the tenting on the windows and or vacuum up the little pieces of trimming of the tinting that they put on the windows what a shame professionals ha ha