Culver’s Frozen Custard

With the amount of staff standing around, you would have thought that our order could have been made correctly. My bacon was missing from my bacon cheeseburger, and my son’s chicken sandwich was not plain when he asked for it.
If you really like the taste of oil and grease, then Culver’s is for you. My stomach still hurts an hour after I ate. My family and I will not be returning.

Ordered a grilled chicken basket showed my employee badge to get my discount. The Owner said I never understood why? I suppose she meant why I get a discount? While ringing me up I did not have enough in my account to pay for my purchase. I stepped to the side to transfer money. The owner has stepped away to the back, I had another person ring me up showed my employee badge and pd. I waited tops 5 minutes and left with my purchase. Everyone that is employed their are very courteous and friendly. As for the owner, well I left felt like a less valued customer and I am not impressed with her at all! She need a course in Customer Service.

I’ll preface this by confessing that Culver’s is my guilty pleasure. I’ve dined at Culver’s locations all over the west and midwest. It’s the only fast food I eat. That said, this Culver’s is the worst I’ve ever been to. I visited three times over the summer and each time they screwed up my family’s order and were totally unapologetic about it. This Culver’s seems to hire very young workers who are apathetic and not very hardworking. It’s sad to see a Culver’s being run so poorly. You have a recipe for success — all you need to do is hire competent people. Ugh. I’ll be taking my business to the Pioneers location from now on.

This used to be the best Culver’s in town. Or maybe I shouldn’t go at 11 in the morning — perhaps the staff was hungover. Ordered 2 concretes one of which was really skimpy (which they did remake) then when I got the turtle one home to my daughter there were no pecans. So much for a treat for a sick kid. Haven’t tried the other yet — wonder how it will be…

This was my first visit to this Culver’s location. The woman taking my drive-​through order rushed me by saying «Order when you’re ready» repeatedly even when there was no one behind me after I told her I needed a couple of minutes. None of the employees in the drive through nor the one that brought me my food after I waited in the parking lot made eye contact with me, genuinely apologized for my wait, or genuinely thanked me for my service. None of the employees I came in contact with looked like they wanted to be there. There was very little salt on the fries and there were chunks of something icy in the frozen custard. Plus, the food is overpriced. I love Culver’s frozen custard, but definitely won’t be coming back to this location. The 70^th and Pioneers Boulevard location is much better run overall.