O’Reilly Auto Parts

I am a relatively new client yet have been in the store about 10 times. Recently I visited the store to purchase parts for my 2001 Dodge Ram pickup. Unfortunately we ran into some issues.
Theresa, Assistant Store Manager, and Jackson Chartier, employee, put on their Customer Service hats and came to the rescue. They able to resolve the challenge with speed and professionalism. I’d shop there anytime with service like that!

WHAT A RELIEF to find an autopart place I can trust. As a younger woman who doesn’t know anything about cars, it’s just all-​around crappy whenever I’m trying to get something fixed. I’m constantly feeling jerked around or being made to feel like I need something I probably don’t and it causes a ton of anxiety for me– I’ve even gone so far as to bring a guy with sometimes so I don’t get hassled. However, twice over the course of the last 2 months each of my LED headlights went out in my Rogue, which according to Jiffy Lube were a) not a part they carried b) really expensive and c) needed to be replaced at the dealership because of the place the lights are located, which apparently are extremely hard to get to without diassembling parts of my car.
I called my dealership the time the first headlight went out and they told me it would take a week to get the part and then it would cost $ 220 to replace ONE HEADLIGHT. Is that insane?! I don’t drive a benz guys– its a 2010 Rogue. Lets cool it on the $ 220 light bulb. So I went to O’Reilly and not only did they sell me the part for $ 90 but they replaced it for me FOR FREE.
Then just the other day the OTHER headlight went out. AGAIN, I show up at O’Reilly, and even though this headlight was buried by my battery and a bunch of other car things (sorry, that’s what they look like to me), Steven was MORE than willing to spend AN HOUR taking everything out of my car, getting the light installed and all put back. By the way its winter out. He did this outside. For me. For free. I’m blown away!
I could not be MORE GRATEFUL to these guys for saving me the hassle of making a repair appointment and saving me HUNDREDS OF DOLLARS over going to the dealership. And each time, they’re motivated to help me with a smile. I am so glad to have found an auto part place I can trust.
Thank you SO MUCH Steven and crew! Hopefully I’ll never have to come back, but if I do I know I can count on amazing service and a fair price.

I have no word other than awesome. I went there to get some screws to fit my new number plate. They were worth no more than a few bucks. However, to make sure I had the right ones one of them came out and checked everything out. He even screwed in my number plate for me. I’m coming here for all my auto needs.