Tempur-Pedic

I purchased 2 Symphony pillows. $ 200.00 down the drain. I told the salesperson why I needed a specialty pillows and he said the Symphony was exactly what I needed. What the salesperson forgot to tell me is that the pillows emit a lot of heat, so if you sleep with your hand under your pillow or face, you will feel it. It gets hot enough to wake you if you are lucky enough to fall asleep. They are not comfortable and actually increased my pain. I called customer service and was informed they do make pillows that don’t heat up, but they’re $ 200.00 a piece. I’m stuck with the Symphony’s which is the main reason I’m writing this. I wasn’t told that if I didn’t like them I couldn’t return them. I would have been better off buying pillows at Walmart. Which is what I ended up doing.

Whatever you do, please waste less money elsewhere. I bought my tempur-​pedic from Mancini’s and don’t hold them responsible at all, I bought my bed 9/​2011, within a year the adjustable legs broke. I got transferred to hell and back before I got someone that required me to then jump through hoops just to mail me the parts to my bed and then have a tech come out to fix it. Too bad they sent me the wrong parts. More calling, more hell. Now here it is not 3 years later and the legs have broken again. Hmmm, for $ 5G’s you can’t even make a quality bed frame? Anyway, The mattress has ripples in it now. I called the warranty department to get the mattress replaced. So I have to take pictures top, bottom, lay a broom across the bed, stand on one leg angle, whatever. Now I get transferred to the frame warranty department because they can’t handle the other parts of the bed in the same department. I get Shawn who transfers me to Sales (Ummm, for a warranted item? Ok) Mindy tries to help but they wont pick up the phone for her. I call the warranty department and get Shawnee who isn’t even in the warranty department who transfers me to tech support (really? they’re bed legs not a computerized anything) Tech Support transfers me to push button hell after telling me he is transferring me to the warranty person right next to him. Again, I hold for about 5 minutes and now I am back to the warranty department, only NOT the warranty department that handles the legs, so they trasnfer me back to tech support where Shawn recognizes me as the person he sent to sales, and I’m sure they warned him about me so after he recognizes me he puts the call on mute like there was a bad connection, then hangs up soooooo, I call again where the guy answers and give me the number to a place in NY because NOW they make their own bed legs. Because they are East Coast and I am West Coast, I get to try my call again during normal business hours.
1) Why am I calling again for the same thing to be replaced? 2) Why didn’t you send me all 4 when I asked for them in the 1^st place? 3) Why is it nobody in ANY of the warranty departments can help me and 4) Why am I calling so many times for a bed I paid 5k for???
The bed sucks after having it for 6 – 8 months, you can never reach anyone right away. The agents get frustrated when you ask them to actually find someone that can help you. I shoulda just bought a top of the line Futon, I’m sure their customer service would be way better

Blow-​up doll: Human
Blow-​up travel pillow: Tempur-​pedic Travel pillow
Zero stiffness, washable, removable case, $ 75 is steep but the benefits far outweigh the cost.