Gregory Carman, DMD

I was referred to Dr. Carman by my dentist after developing cold sensitivity and pain in a tooth that required decay repair and a new crown. Unfortunately I’ve had numerous root canals but this was my first appointment at Lexington Endodontics.
I was thoroughly impressed with the steps followed by Dr. Carman and his staff to understand my problem. My dental assistant Sara did cold and bite testing on several teeth in the area of sensitivity as well as taking several x-​rays to help confirm the problem teeth. After sharing her observations with Dr. Carman, the doctor had a detailed discussion with me regarding my teeth. In addition to a treatment plan he shared techniques with me to help recognize future root canal symptoms before permanently seating new crowns.
My experience with this practice was markedly different than that of a previous reviewer. I found Dina (the person handling scheduling and billing) both courteous and professional. It’s easy to become frustrated with staff when you’re experiencing pain and can’t have your problem resolved as quickly as you’d like, but many of the best health care professionals are booked weeks in advance due to their skills and expertise. I find that as you build a relationship with a practice they are often more than willing to show flexibility in their scheduling, according to your needs. Additionally I get far better results when I am kind, courteous, and patient.
I highly recommend this practice and it’s staff… so much so that I’m considering looking for a new dentist with the same skill set. Do yourself a favor and give them a call for all your Endodontic needs!

If clients are all treated the way the receptionist, Dina, treated me it’s no wonder the practice isn’t bigger than it is. Seriously, I had a problem with a tooth that needed a root canal and called on Friday (in pain). She basically advised me in an annoyed voice that their office was closed on Fridays and she’d work me in on Monday and to take ibuprofen. Let me say that I’ve had all my children naturally and without pain medication (ie. epidural), so if I’m calling you in pain, there’s a problem bigger than ibuprofen can handle. But whatevs. Monday is here and I’m held up in traffic and call to tell them so. Dina rudely tells me that my appointment was 10 minutes ago and I tell her I am 5 minutes out. She says she will tell «them». Ok, etiquette requires that you call if you’re more than 10 minutes late. Maybe she’s having a rough day? Nope.
I get there and as I am checking in I see a sign that states if a patient requires nitrous oxide, let them know prior to the appointment. I question this as I do want nitrous for the root canal. I’ve been in irritating pain since Friday. just get in there and leave the rest of me alone, right? No. Apparently it’s MY fault for not telling them, and I cannot be treated WITH it because someone else was using it. What?! She tells me their «policy» on this is spelled out on the back of the referral from my dentist. I pull it out of my purse and hand it to her. This wording must have fallen off the back of my slip, because it’s plain white paper back there! She tells me my doctor has old slips. After a few more words, we rescheduled the appointment for later in the week. I got to the car and called a different endodontics clinic. They scheduled me for tomorrow morning. WITH NITROUS OXIDE.
In conclusion, Dr. Carman may well be a gracious person and knowledgable endodontist. His practice, however, is being poorly represented and handled. I won’t be back and I won’t refer anyone there.