Avis Rent A Car

The Absolute WORST service ever. They will add charges to your receipt and tell you that it’s just something they charge, and you have to pay because that’s how it is. They will also add things like roadside assistance without your permission then tell you that you signed the contract. BEWARE This place is a nightmare! They will also go back in the system and change your original order so they can charge more for the rental. In my case, I ordered a small SUV and they went back in the system and changed my reservation to a compact car then tacked on $ 16 upgrade fees a day to get more money. Everything they do here is shady. I have never seen such predatory behavior by a business like the one I saw at this business. It’s just downright unfair and people who take advantage of others the way these people do is nothing short of a travesty. I have never felt more helpless than I did with the people at Avis. They will yell at you and even threaten to add more charges if you don’t «shut up and leave». I don’t normally write negative reviews, but I needed to do my part to share my experience with others. If this review can help even one person avoid what I had to go through then that will be plenty enough.
Update: I checked my account today and she added on extra charges. She told me she would do this, but I didn’t expect her to. After all, that can’t be legal. I have a final receipt for one amount and you charge my card another? I will be taking legal action.

This location is a small Avis/​Budget rental booth in the parking lot of Visa Ridge Mall in front of Sears. I ended up choosing this location as it was closer. Service was great! Even though they were limited on their selection that day (due to the storm & people not returning their rentals due to cancelled flights), they were able to get me a last-​minute rental for the weekend. Service was quick and friendly. You park your car at the same lot as Vista Ridge Mall. I was told security drives around everyday. My car was still there when I got back! So… I’d definitely consider this location again for my future rentals.
Don’t confuse it with the other Lewisville location (which is further up north).

Seriously. Don’t go here. But if you do rent here, make sure to check the vehicle tags to verify that they are not expired — before leaving the lot.