AT&T

Came in looking for a new phone for my boyfriend, Richard helped us look for some options and he was so helpful. He was patient with us and very accommodating to our needs! We left very happy customers thanks to him. Recommend coming to this store if you need help and asking for Richard!

Very long wait, and salesperson was purposely misleading on comparing plans, I ended up with a plan he upgraded me on that cost me $ 658 instead of just buying a new phone that would have cost $ 200. He did NOT compare apples to apples and when I got home and did the math, I realized I had been had by this sales guy who knew I was not privy to how plans worked. I went back to store to switch to what I had wanted in first place and I was not allowed. Got stuck with paying what this swindler got me for — not happy camper

Would give this place negative stars if possible. This was the second and last bad experience at this store.
The following is an exert from a letter I tried to share with a district/​area manager after not being able to talk to a store manager. No one returned my calls, emails, letter so I started canceling my AT&T service and will continue to do so until I’ve gone completely away from the company.
Email exert:
***I don’t feel comfortable allowing people like Aaron to have access to my account and private information. I feel confident saying this was the worst customer service interaction I’ve ever experienced and that’s saying a lot in a time where you can barely expect a «hello» or «thank you» anymore.
I’d have to be completely dense to not realize he was being a condescending jerk right to my face. Even as I was explaining the situation to the manager on duty, Kari, he tried to stare me down as if to intimidate me. I seriously question whether or not he has a personality/​behavioral issue.
I needed a simple SIM card replacement. I told him I was already working with tech support over the phone. His response, «they’ll just tell you to come to the store.» The rep I spoke to actually advised me against going in to the store, his recommendation was to first replace the SIM card then have Apple look at the hardware. Meanwhile Aaron’s attempting to sell me on additional services and Direct TV after I’ve already made it clear I’m not interested in expanding my services with AT&T. He then states, «We have ‘XYZ number’ of customers, do you really expect them to call one person back,» after I stated I was waiting on a return call from tech support.
Well I suppose if I don’t get a call back from tech support that would just reinforce Aaron’s claim that AT&T doesn’t care about me as a customer. This attitude is exactly why I’m making arrangements to leave AT&T after years of being a customer. I refuse to be treated with such a harsh level of disrespect.
To make matters worse, after asking me if I had upgraded my software to which I responded I hadn’t and that I didn’t want to at this time, Aaron proceeded to upgrade it anyway without telling me. I made it clear multiple times that all I wanted to do was change out the SIM card, nothing more. When I finally had enough and involved Kari, she asked what he was doing and he said upgrading the phone. When I asked if that was a necessary step to a SIM card replacement, Kari said it was not. So am I to assume Aaron did this out of spite to prolong this exchange as if he enjoyed trying to ruin my day?
Had I been a manager and witnessed this type of behavior from an employee they would have been immediately removed from the situation and at the very least, formally written up. As the customer, I didn’t walk in screaming and cussing. I had an appointment and one simple request. Your employee’s inability to relate escalated this into an uncomfortable and negative interaction.***
I went on to stress again, I AM NOT comfortable allowing someone like Aaron having access to my personal information.

THE REASON I WILL NEVER RETURN TO ATT: I had the worst customer service experience at one of your stores in The Colony, TX. I recently visited the store to get a new SIM card for my phone. The first representative was genuinely trying to help me with my purchase, but he did not know how to complete the forms. The other people working there, were just was standing around behind the counter, watching the Cowboys game, while I stood and waited for 30 minutes… with no one else in store or at the counter. The rep. told me that I should be happy to wait only 30 minutes, because normally everyone waits 2 to 3 hours.
After the rep. could not assist me with my purchase, and after not trying to get a manager or a more experience person to assist me, I asked if they could make a phone call to fix the issue. The rep. refused to make a call or get a manager until I got upset about the length of time this visit was taking.
Finally, the manager, came out, and did not attempt to remedy the situation. He started to confront me about getting upset with his employees, in a threatening stance. He assured me that his people are working on it, without even verifying what was causing the delay. He also stated that most people do wait up to 3 hours. (Implying that I should be grateful to only wait 30 minutes, even though no one was at the counter.)
After another rep. comes over to assist and fix the computer. As I began to see that another person is working on it, so I leave this horrible experience. The manager, Ryan shields, still in a threatening stance, says, «Are you going to stop harassing and hollering my employees now?». Which caused me to get upset again and took as a threat, because the manager of your store was so rude! I asked for his card, and his reply, was sure, I will give you my card, i will give you 5 cards. I finished my purchase and left. I WILL NEVER RETURN AGAIN.

Very fast service! Reps are nice and attentive. Make sure that this place gets busy and you can make an appointment