Simply Lobsters

Awful company!!! It’s a one man shop that can’t handle the work load. 2 years ago the messed up my order for Christmas u made the mistake of giving them a second try this year and did the same thing. Would you guys trust fresh not frozen lobster that’s been in transit for 48hrs… Well he say I should. No refund given not even on the shipping.

STAY AWAY! Mind you I never got my lobsters, but they have the WORST customer service I’ve ever experienced. I purchased two lobsters and paid for overnight shipping. A week later, still no lobsters. I tried emailing to get a refund but their inbox is overflowing and can’t accept any emails. I called and the man told me they tried to contact me when I put in my order to see if I wanted 1 or 2, and that’s why the order never went through but he can ship it now. I said no I’d prefer a refund, and he said ok and hung up on me. I called back to try to get some sort of confirmation of the refund and he proceeded to yell at me that it would be in my paypal account. Very rude, but I did eventually get my refund. Definitely find a different place to order from.

Horrible customer service and not very good quality! Do not use this company!
I spent $ 264.00 for a gift and it was shorted. Instead of 6 lobster tails there were only 4 and the
crab cakes were all stuck together on arrival. How embarrassing to send a birthday gift and to be told by the recipients that it was bad!
When I called to complain, I was treated terribly and told I couldn’t prove it! All they would do is give me a discount if I ordered again. Why would I order again? What a horribly run company!
Like another customer said; «what a joke»!!

I called and ordered Lobsters for two for valentines day. Talked to Nick .Not only did they get my order wrong but I gave him the number of a 100.00 gift card and he ignored that and charged the whole bill to my credit card. Now they won’t answer the
Phone. Will never use again and will steer all my friends away from them. Telling card company not to pay them. Beware !

I ordered 8 lobster tails. They came on time for Xmas party.
One lobster tail had green slime all over it. I threw it out. Another tail was discolored and I did cook it. Bad choice, it was bad.
I sent an email to the company asking what their refund policy is… Ha! I would have to return the bad lobsters for a refund… What? That’s a joke.
They said that the green slime tail was fine and could have been rinsed off. Okay I’ll give them that, I’m no expert. But the other tail was cooked and was bad. They should have refunded me for the one tail.
So for $ 10, they get a negative review and lose a customer… Good business practice.

I have now ordered from Simply Lobsters twice and am disappointed. I want to be clear that their lobsters are fresh and the chowders tasty. In both instances the orders arrived on time.
My issue? They don’t deliver the size lobster you order. The first time 9 of my 12 lobsters were underweight — I ordered the 1.35 pound size and only three were close to that weight. I called to express my concern and Anna in customer service handled it right — she gave me a free upgrade to the next size lobster on my next order.
So, I placed my order for delivery on Christmas Eve (a family tradition). I reminded them that I was due a free upgrade due to the prior order being underweight, and they remembered and placed the order accordingly. I paid to upgrade the remaining 3 lobsters so they would all be 1.65 pounds. None came close! Two were 1.52 lbs, 4 were 1.45−1.48, 2 were 1.41−1.43 and 4 were 1.37−1.38. I called the next business day to report the problem and was immediately given to a manager since this was a repeat complaint. His response? Water weight loss… seriously. He claims that the lobsters all weighed at or above 1.65 when packed and the difference was due to the lobsters losing water during shipment. I said I could see that this could account for a small amount of weight loss, but not the amount I had seen, especially the smallest lobsters. He was adamant and unapologetic — not the guy you want to have handling customer service. So, I told him I was dissatisfied and would shop from another lobster company going forward. He didn’t seem to care.
Like the other reviewers, but for a different reason, you should shop elsewhere — you don’t get what you pay for from Simply Lobsters.

Communication and customer service is terrible!!! Phone will ring for 10 minutes before an answer and emails are not returned at all. Go to another website to order lobsters. New Englanders can have an attitude. But the gentleman who answers the phones is rude and unprofessional.

We ordered 4 lobsters to be delivered for a family dinner on Christmas Eve. The price, including shipping was approximately $ 150. Sounds like a lot, and it is, but not terrible for 1.65 lb hard shell lobsters. Bear in mind, however, that $ 50 was for shipping and intended to result in guaranteed, next day delivery of live lobsters — you can’t eat them if they die. We planned to be home all day ¹²⁄₂₄ to ensure we got them and brought them in timely. The delivery was to be at noon. At 3 pm, with no crustaceans in sight, my wife called UPS and was told the package had not been delivered by Simply Lobsters on time to ensure delivery on 12/​24, and that we were looking at ¹²⁄₂₆. That felt like a problem right off since it meant the lobsters had not seen ocean since ¹²⁄₂₂ — they come packed in newspaper, not ocean water. So my wife called Simply Lobsters. They could not have been more brusque — I am sure they were having a busy day — but the rep did say he thought the lobsters would be fine and, if not, he would work with us to get replacements. We got no further instructions on ¹²⁄₂₄ about what to do if the lobsters arrived dead other than to call back. The package finally came after noon on ¹²⁄₂₆. Three were clearly dead inside the warm box that had sat in a UPS facility for at least 3 days. One was slightly moving, foaming at the «mouth» and smelled terrible after being in with its dead brethren for goodness knows how long. Needless to say, we tossed the whole, necrotic mess in the trash and called Simply Lobsters again. This was starting to feel like an awful lot of trouble and money for something that was supposed to be a treat. No one answered when we called, so we sent an email, to which no one responded. When my wife finally reached someone on 12/​28, the Simply Lobsters rep said three things. First, that we had already called, left a message and had said the lobsters arrived in fine shape. False! They claimed to have a recording of the call. We told the rep we were very eager to hear it since we never made a call saying everything was fine. And really, why would we? We would have just happily eaten and moved on. Second, that the whole thing was somehow our fault and we should have saved the dead lobsters and box to send back. Third, that we should have eaten the one, half dead lobster even if not the others and that the company would not accommodate us in any way. No credit. No refund. No rain check. Nothing. We would have been happy with a credit and had even talked about using it towards a larger order with friends, so it isn’t like we were planning to scorch the relationship. The implication we got, however, is that somehow we are out to cheat Simply Lobsters and probably ate the ones sent and want to scam them out of 4 more. Sorry, no reason to do that. We are trying still to get some redress. If we do, I will let you know and will update the review. If it stays as it is, I would caution anyone not to use this service at a time when shipping could be an issue — around holidays, winter, etc.

Had almost same experience as other reviewer and I have to echo very very poor customer service here! I ordered lobster for delivery Christmas eve day (for Christmas dinner). Perhaps I should have realized cutting it close but when I spoke to customer service when placing the order they assured me would be no problem with overnight shipping would arrive on time. Well it did not, and following day being Christmas no delivery either. When I called to get a refund I was also told I need to send the lobster back. The problem being, which I explained to very rude customer service agent, was that I was at a rented cabin and by the time I left Thursday afternoon (which is now two days after it was supposed to arrive) it still was not there, so there was no way for me to send it back. Again told rudely nothing they could do only refund shipping. No apologies that it did not arrive when it should have, not even a token offer of credit or discount off future orders for the inconvenience. Completely did not care when I said how unhappy I was about how they handled or that I would never be using them again. Beware when you order, they simply don’t care about customer service or making customer happy.

Shipped lobsters and steamers to my son in OKC. Everything went smooth… product was great and arrived exactly when they said it would. Not only best food prices, but best ship prices I have seen and we saved money there. Would definitely recommend them to anyone and will use them in the future. Simply Lobsters is Simply The Best.

HORRIBLE Customer service. Never sent me a tracking number. My package never made it to the shipping address. If I didn’t follow up directly, they would have never contacted me. NEVER will use them again. Try somewhere else.

Simplylobsters is a company that ships lobsters nationwide. When looking at other lobster shipping companies, it’s hard to beat their price because they offer flat overnight shipping. The lobsters shipped on-​time (to California) and were packed perfectly. I would definitely use them again!