Sky Zone Trampoline Park

This was my second time here and this time I brought my family. So after I pay $ 82 which I was totally willing to pay because the time before I had a great time. But as soon as we got to jumping we were told that we had to get off because the smaller children needed a chance to jump. I did not pay money to jump and then get told that I couldn’t. So we got off and went over to dodgeball. At first we were allowed to play and we were having a good time and then all of a sudden we were told to get off because once again the little kids needed to play. This place is horrible and their workers are rude and obnoxious. And the manager was rude about us jumping. Why advertise to all ages and then not allow people 18+ to actually jump. They will not be getting my service again and I’m pissed that I spent $ 82 for a no fun zone.

A complete disappointment. We brought our daughter and her cousin here yesterday and was told she had to stay in one spot and her dad in the one next to her. She’s almost 3 years old and there is nowhere for kids her age to play and a toddler isn’t going to want to stay in one little spot to bounce. When she moved to another spot, she and her dad were both told to get back to their assigned spots and if they didn’t like it, they should come back during toddler time! Really? We paid for an hour — about $ 60 — and they spent MAYBE 15 minutes jumping. Never again. I’ll drive farther for nicer, cleaner, friendlier places.

I was disappointed with the sensory friendly night at skyzone. My son is autistic and I feel as tho the staff was looking at my son like a freak of nature. He has sensory issues so something as simple as getting his hand stamped set him off in a meltdown. If you’re gonna have a sensory friendly night… understand what that really means… and it helps to be educated as well. Overall the facility was clean and my son had fun but I had to cut our visit short because of my level of frustration.

This place is great but its not really convenient that you. had to buy the socks and you bring your own.

I’m sure there is a national corporate standard so maybe this is a reflection of all Skyzones, but we’ve been to trampoline parks all over the country and I should add today is a holiday so schools are closed, but there are more kids here than spots on trampolines! There are four dodge ball courts and only one jumping area so the jumping area has multiple kids sharing a single trampoline area which has to be a bad idea.
Maybe we were spoiled by the more reasonable crowds in prior visits, but note to anyone coming on a holiday. Don’t.
On a positive note. Staff here are friendly. Check-​in was smooth and efficient. Oh. Lockers are a one shot deal so if you go to add or grab something from your locker, the rental is over so you need to add money.

My BF and I came here while visiting from NY. We stayed for 30min which was more than enough for us. It was packed here and there was a lot of kids.
Pros–
–the staff is all friendly
–It’s fun
–it’s not too expensive
— lots of parking
Cons–
— we need to buy their sky zone socks ($ 1)
— too crowded
— they don’t let you attempt back flips. Only front flips allowed
–probably filled with germs in the foam pit

Very fun for kids! This place can get very busy on weekends but this is really the only kind of place with open play on the weekends in the bucks county area. I take my toddlers there for toddler time. It’s a discounted hour of fun and energy release. The kids love it!

horrible, just horrible. my cousins & I couldn’t even get to jump with my aunt & grandmother. they separate kids into 3 groups, my brother got put into b & my cousin got put in c but they are only an inch apart and 3 months older. when my aunt went to get a refund she didn’t get one but she got «free jump time» and she couldn’t use it at another location, let’s just say we are never going back.

Place is extremely fun for younger and older kids. Fairly large inside but it does get crowded very quick. Went for my friends son birthday party. It seemed well organized and zero problems. Alot of staff watching over everything. My son had a blast n asked to go back. Not sure on the prices since it was a party n I didn’t pay.

Work out all the kinks and get good exercise in with your kitties. Is in movement is very important and sky zone makes it a fun filled few hours bonding with your kids and keeping your body in shape. The cost can be a bit pricey but hey what is the cost for teaching your kids about good habits and keeping active. Also if you had a trampoline I was a kid it will bring back some memories. All ages had a blast. Food and drinks we brought our own so I can’t comment.

Brought my 14 month old for toddler time on Thursday afternoon. We had a blast! $ 7 for the hour included a pair of socks to keep. She had a blast. Plenty of workers watching the kids! Her favorite was the foam pit & balls. Will definitely be back for Toddler Time in the future! Tip: Do the waiver online before your visit to save time when you check in!

My six year old son really wanted to have his bday party there. After hearing horrible reviews about party’s there and being advised not to. I decided to give them the benifit of the doubt. Boy should I have listened to everyone else. It was horrible. Expecially for the money spent. They booked way to many parties and allowed to many outside people in. They had half of the tramp sections blocked off. So the kids were confined to the one little side. It was jammed packed and they said they were at the max capacity. So the parents were not allowed to buy time to jump with there kids. So being said a lot of parents were upset there 5 – 6 year olds had to be out there themselves. And the parents were looking forward to jumping. When I payed all that money. It shouldn’t have had all the problems there was. The party room was high up and they put the tables against the side of the railing. If one of the kids leaned over the railing they would have been seriously injured. Considering there was solid concrete right below. EXTREME safety issue. It was poorly ran with no organization. It’s didn’t even feel like a party. It was just chaos. It was hard to even keep track of the children because of how many people were there. I’m very disappointed and wish I could say we had a better experience for my son’s sixth birthday. I’m trying to reach the corporate office but there seems to be no number I hope somebody from corporate reads this and reaches out to me because I’m extremely upset. They lost a lot of business because all of the parents were discussing they would never go back. When this was supposed to be a happy nice experience for a child’s first birthday party with his friends in kindergarten.

*registered online and then had to wait in line for no joke, 40 minutes with about 10 people in front of us, just a nightmare when all the kids want to do is GO!
*really limited for the size of the place, 3 features really is all
*while the kids had fun they dont have it together with registration, total mess

I am graciously giving them one star for the amazing time all the children had at my daughter’s birthday party. The place was overcrowded and run by teenagers and inexperienced managers.
To start, it was not clear where to sign in for a large birthday party. Once we signed in with an employee, we waited an additional 30 minutes for someone to go over rules and regulations with us. Five minutes after our jump time was supposed to start, I asked our girl if there was a reason we were still waiting. She forgot about us and said we could add 5 minutes to our time. She didn’t even escort us or direct us where to go. When we found the largest trampoline area, it was overcrowded with the general public (hourly rate) jumpers. Not one of my children could get on a trampoline at our start time. I immediately talked to a manager and asked why there wasn’t a designated area for our birthday party. She said that only comes with the $ 500, 20 jumper package. So we had to split up our party with two older boys waiting for a spot in the adult area, while the other children under 7 went to a smaller trampoline area. There was also a foam pit the children could participate in, but you had to wait in line and received only one jump into the pit.
We had our party upstairs. If you have it downstairs, the area is very small and right in the middle of all the jumping traffic. It was so loud, we could barely sing happy birthday.
This was a VERY disappointing experience as a parent who paid a lot of money for this event. The staff was unorganized and of poor quality. In my opinion, there should be some kind of separation or private area for birthday party participants for the money they charge. And at the very least it should be made clear before booking a party that the children would not be privy to any private area or exempt from waiting in line. Do not waste your money here.
I spoke to a manager twice while there. I would have preferred to enjoy my daughter’s birthday party instead of complaining. In the end, they did not apologize. I asked for a discount. They gave me $ 25 off a $ 440 bill. Not even close compensation.

Skyzone, in general, is a very fun place; this particular skyzone isn’t an exception to that, but the employees there were rude and judgemental in a way. What i mean was, everytime my friends and i entered a different section we received warnings and a set of regulations as opposed to when anyone else entered. Another is example while we were there was when a dodgeball section was empty (not closed off) and i asked if it was ok to the enter and the worker told me it was only for little kids and 5 frickin mins later SHE let a ton of older white people (teens and adults) enter without even a single toddler/​little kid. I feel It might’ve be a race thing but i don’t want to go as far as to say the employees were racist. So yeah, this particular skyzone gets two stars and its employees can eat shit for partially ruining the night for us.

Amazing place! Super fun for kids and a surprisingly rigorous workout for adults too.
The blonde who runs the party room is ⁵⁄₅ too. I think her name was heather? Meow.

Skyzone is lucky they are even getting 1 star. I guess you could say the 1 star is for the fun that the children had at a birthday party we threw for our son. The rest of the experience was a total failure. The customer service here is unprofessional, the managers have no experience with dealing with the public, and even worse, their corporate office does not return your calls to handle complaints.
Our party was to include 1 hour of jump time and 40 minutes in a private room. I had actually seen the private rooms upstairs when I visited Skyzone to get a tour and they seemed nice. They called me about a week before the party to confirm the details of my party. I had my handy list in front of me with all the jumpers names, the approximate adult count, # of pizza’s, kinds of drinks, etc. I went through everything with the girl on the phone. I told her we would be having 15 jumpers total and would need to add on extra pizza’s to accommodate the children as well as the adults. I estimated we may have as many as 50 adults. We ordered 9 pizza’s total. She said everything was all set and ready to go. I actually called back a few days later to notify them that I received 1 more late RSVP and we would now have 16 jumpers. In all of these times of communication, not once was I notified there would be an issue. As a paying customer, I would expect to be notified if something wasn’t going to be held up on their end. Especially seeing as how this is not a cheap venue.
They told me to email them a list of the first and last names of all the jumpers to verify who had signed their waivers online already. Herein lies the first problem. I sent the email to them on Tuesday, with the party being just 5 days away that Sunday. As of Friday, I still had not received a response from anyone at Skyzone. It took me about 5 phone calls to them before I got someone on the phone. I left a message with a rep and finally got a call back from a manager who handled going over the names/​waivers with me. She assured me everything would go smoothly at the party on Sunday and even mentions how she will be there. How swell!
Day of the party. Everybody arrives 30 minutes prior to jump time (per Skyzone’s instructions) so we now have a large group of 6 year old’s waiting and waiting for the party to start. It was chaotic and unorganized. The 1 hour of jumping finally began and the kids had a great time. Once it was time to go into the party room, I was never notified. I happened to see people from my party heading over to a tiny little space downstairs near the trampolines. The manager (the one I spoke to on the phone on Friday) was there setting up the party with 1 other person. When I walked over I immediately asked the manager why we were shoved into such a tiny room. We booked the party well over a month in advance. She said the upstairs larger rooms were already booked. Why wasn’t I notified of this in advance during one of the multiple times I spoke with representatives? I told her I was really upset because there wasn’t enough room for all the adults to sit and enjoy the pizza, drinks, and cake. She said she would be right back. NEVER SAW HER AGAIN.
Anyway, she ran off and we were left with 1 party host who was completely overwhelmed by the guests. He could not keep up with serving pizza, drinks, etc. He was visibly flustered and voicing his concerns that he did not know our party was going to be so large. Funny, I spoke with a party rep almost a week ago to confirm all our details. Where did all that info go? My husband and I started pitching in to help accommodate our guests. They finally sent over another host to help the poor overwhelmed boy who couldn’t keep up. The 2^nd host had no clue where anything was or what to do. He was so confused and it was so painfully obvious for everyone to see. It was quite embarrassing for me that I chose such an unorganized place to have a party and all my guests were firsthand witnesses to the chaos.
Then, as people started leaving, my husband said what about the party favors that were included with the package? We had to remind the host to give out the favors and by that point, some of the children had already left.
We complained to the «events manager» (a young girl with no customer service skills) and she basically told us we were wrong and too bad. She would not even offer us a discount to make up for their lack of professionalism, unorganized party, being shoved into a tiny room, hosts with no clue what they were doing, etc.
I would never, ever recommend having a party here. You’re going to spend a small fortune only to receive poor customer service from a bunch of teenagers and 20 year old’s who have no clue how to handle a dispute. On top of it, I never heard from a general manager and their corporate office never returned my calls.
Don’t walk; RUN to another establishment that appreciates their customers business.

I recently visited Sky Zone with my 7 year old daughter along with my neighbors and their kids. I can honestly say that I didn’t expect to have as much fun as I actually experienced!
This Sky Zone location is located in an industrial type area that I have never been to and is just off of Edgely Road in Bristol. Upon entering the building I was impressed with how large the facility is and how spotless everything seemed to be. We quickly paid for an hour block of time for jumping and were given special orange socks that must be worn while bouncing. After placing our personal belongings in a locker that you can rent we all went over to bounce on some traditional trampolines and decided that we would try the dodgeball area, as well as the basket ball section later.
Boy oh boy, after a few minutes of bouncing you can tell that this is a fun way to get some cardio exercise in. I even noted that they had signs placed about that indicated that they were going to soon be offering exercise classes in the future and I thought that sounded like it could be fun.
The staff did an excellent job at keeping the adults separated from the small children so as to avoid a large body from crashing down on some poor little kid.
I pretty much stuck to the traditional trampoline area, as well as the foam pit (man was this thing tough to get out of!) and avoided the dodgeball and basketball areas as they were quite crowded on a Friday night. Besides, I was having a blast! While some of the others in my party were brave enough to attempt flips while bouncing, I decided to avoid those types of shenanigans so as to avoid looking like a complete ass when I would inevitably fall face first into the trampoline.
I noticed that there was a separate section for parties that seemed to have its own private trampoline area. This will definetely be an option for my daughter’s next birthday party as the other type of bounce places are really starting to get old!
If you are young or old, this place will not disappoint!