Petco

I generally buy my dog food only at Petco.
This is the first time at this location.
I have dachshunds and they like the Natural Choice Dachshund food.
The price is pretty good and they run sales all the time.
The cashier was friendly and checkout was very fast.
The store could use better sales people that know about the different products and food.
It is very hard to find anyone other than a cashier or stock person in the store.

Went to get a heater for my Betta tank and its a pretty large store. The had A TON of Betta fish and I wanted to take them all home. Some were dead in their sad little cups and that’s upsetting. They only had like 4 different heaters so I chose the one they had on sale for 20% off. I also got some water clarifier. I saw a couple of cute kitties too… When I got to the register the 20% didn’t take so I told the cashier and she just readjusted my check. All good. The fish are happier and so am I.

Stopped at this petco because I was in the area one day. I had several coupons uploaded on my petco member card, and when I went to pay for my items (over $ 100 worth) I told the guy at the cashier I wanted to use them. Without even looking into it, he said he couldn’t do that — no explanation or anything, very rude. I was in a rush, so I paid and left. I called the Carle Place location the next day, and they happily used my coupons and issued me a store credit. Won’t be returning here. I would rather go to a petco that will take my coupons!

I waited 45 minutes on he phone to make a grooming appt. I kept getting transferred or hung up on. Even after I told JOSH what was happening he proceeded to «transfer» me but he would hang up. horrible experience!!!

So I eyed down 3 red eared slider turtles at another location. Only to find out there were sold the next day. And restock is difficult in the winter.
I was devastated, as I wanted one for my son’s birthday March 4^th.
Luckily the Levittown location was the only local Petco with FOUR in stock.
I came in yesterday to pick the one that will come home to me.
I was greeted by a very rude (what seems to be the Manager) women. Who barely spoke. She refused to help me and went in a rage how her employees called out. I should have not known this info at all.
But eventually a sweet man assisted me with info I will need to care for my turtle. And ensured me that he will hold the turtle over night. So I can go home and prepare for his arrival.
I’m stoked that I got here n my turtle was still there.
Now to surprise my son!!!

I have been shopping here for years. I especially love there aquarium, and their Amazing selection of birds. All around a great place to shop for your pets and if you ever need help than there are constantly staff members around to assist you.

Staff is great and very caring, they treat the pets as if they were their own ! They always ask questions and assure you that they are in good hands ! Nala always goes in nervous and within time relaxes and comes out looking like a princess !

Rude Staff Member.
I went to Petco with my boyfriend to check if they had any sales for dog items. I wasn’t going to stay long since I had to go to a comedy show. We arrived about 20 minutes before Petco closes. Immediately when we entered, this old woman (probably in her 60s) with a full face of makeup looked at us and said «We’re closing in 10 minutes». I had to look at my phone to check over the time. She saw that I did that and then said over the speaker «Petco is closing in 10 minutes, please bring all purchases to the front». I went to check on their sales in the front and was considering buying a few things which only took me 5 minutes to do and then I heard the woman say «Come on now, hurry up we are closing in 5 minutes» in a nasty way.
I didn’t feel like shopping at all. I shop generally at the Franklin Square location and find their staff to be more friendly and nice. I understood that she wanted to get home to her 100 cats probably and I would have just purchased and left but due to her I just put down the items and left. When I was leaving, she said «Thank you» and smiled.
I’ve worked in retail in the past and I’ve never seen this before. At the locations I worked in, we would say it over the speaker with the time that it currently is and what time the location closes. We wouldn’t try to kick people out. At the time that we closed we would close the door and then let out the customers as they finalize their sales.
Bottom Line: I won’t be returning here, thanks to that specific biddy.

The fact that I ONLY come here when one of my credit cards is offering a cash back bonus/​statement credit says a lot. That’s worth half a star.
The dimly-​lit store is dirty, disorganized, and has a minimal selection. In the numerous times I circled the store looking for a staff member, I only found one clean-​up station. Wandering around in the fish department during the same visit, I saw that one of their tanks had leaked, and water was everywhere, with no one around to even put out a caution sign. On another visit, there was dog poop on the already-​sticky floor.
The most memorable visit was when I was shopping, and had to use the PUBLIC ladies’ room. When I got to the back of the store where they are located, I found that the door was locked, so I had to find (most likely) one of the two employees working that shift, at the register, who then told me that they keep the door locked because of teenagers shoplifting. Instead of offering to open the door for me, she told me I had to go to Staples, TWO STORES DOWN, where, I must add, I wasn’t buying anything from, and use theirs instead. Really, are you kidding me? Thanks for the compliment, I guess, but that’s pretty crappy customer service. And if I was a parent of a teenager, that statement would have been pretty offensive. Way to go.
Now, for the other half of the star… they have a kitty adoption center, and um… um…they have a kitty adoption center. That’s it.
Having visited this store a few times, I completely understand why the other pet store further up is so much busier. Petco’s rewards program, which promises to save you money, is pretty much a waste, since I have never saved on any of their over-​priced items. And don’t even get me started on their non-​existent customer service… maybe Petco is not always where the pets go.

I’m in the store right now and this place is filthy. It looks like its been a few days since someone went around with a mop. The stations to clean up after your dog have full garbage cans. The store has only been open for fifteen minutes so the garbage is leftover from yesterday. It’s a shame, the people that work here are friendly, the prices and selection are good, but it really needs to be cleaned.

First time shopping in a petco store and I was disappointed. They didnt have the specific type of dog food I was looking for. I wish they stock up more and have more helpers around so we can ask questions.
Pros:
–Organized
–Parking space outside
Cons:
–Need more eployees
–Need to stock up

Nice Petco, with decent selection.

Luv My Pet does low cost vaccines here every Saturday and Sunday until noon. We came here to get The Bean vaccinated and chipped. The line was a little long, but moved quickly as there are several people coming through the line helping. We filled out the paperwork and showed proof of past rabies vaccine. There were several pamphlets and levels of vaccines which were helpful if you’re basically clueless about pet vaccines like we are. Total time in the store was probably about half an hour and the rabies and chip cost us $ 52 total {which is less than the cost of even seeing the vet at the animal hospital down the street}.
The location itself is like a typical Petco. Not super clean or amazingly well stocked, but not the dirtiest Petco I’ve been in. It’s close by our house and you can’t beat the prices for vaccines.

I have two cats and they are very particular about what they eat. I’ve had both of the as kittens and they’ve pretty much always liked to eat one brand of food. Don’t ask me why because one came from a shelter (a kill shelter none the less) and I am sure all she was fed was dry, generic food. The one one we found living under our deck in our backyard for a month and all he ate was bugs, grass and the occasional tuna flakes given to him from a neighbor. All that said Petco carries such a large selection of pet food that I can go there for my two cats and my rabbit and get everything I need for them from rabbit treats, bedding and alphalpha to cat toys and litter. It’s absolutely wonderful. My cats get both wet and dry food and they only eat the whiskas brand of both. They also only eat the whiskas brand of cat treats. I don’t know why maybe it’s the flavors or texture of the food. A lot of places don’t carry the whiskas brand of dry food and have a tiny selection of the wet food. Petco carries a HUGE selection of wet food and in addition to the dry food they carry the bags in three different sizes which is fabulous. If I am completely out I can get the dog food sized bag they have or if I stop in for some wet food I can get a small bag to top off what I already have in the big plastic bin. They also always have in stock the arm and hammer brand double duty kitty litter. We love the double duty kind because it really protects against the stank of having two cats using that litter box. They have a really great selection of both dog and cat collars with the cutest designs. I have collars for each holiday in the year. Petco is the place to be… they have great things and the prices are right, especially when they have sales (be sure to bring your Petco card)!

I would come to this location often with my former love and his parents for toys and treats for his family’s two adorable cats. This location is somewhat disorganized and not well stocked with merchandise.