ABC Moving & Storage – Allied

I absolutely do not recommend this company and this move was one of the worst experiences with a business I’ve ever encountered.
ABC was contracted by Allied, who I also think shares largely and perhaps moreso, in the overall fault. That’s what’s so priceless about a mess like this – NO ONE IS RESPONSIBLE. It’s always someone else’s problem, someone else’s fault.
The actual movers themselves were nice enough, but it was a 2-​man crew instead of 3, which meant the move took more than 7 hours when it should have taken less than 4. This meant we ran into trouble with the elevator being reserved in my building (overlapping times with others) AND that we couldn’t get on the road til after rush hour. Furthermore, they charged me $ 150 to box my mattress and box springs, refusing to allow me to wrap them in plastic as one normally does. They insisted it wasn’t enough because if they tore, there was dust and potentially bed bugs to consider (coming from New England). So guess how my mattress and box springs arrived? Stuck in two boxes, neither of which were big enough nor sealed, completely exposed. NASTY.
I was given a window for receiving my shipment. No one ever called, nothing ever came. I had to call twice before anyone would call me back, and when they did, it was only to inform me that my stuff was still back in MA. They didn’t have a driver for it and didn’t know when they’d have one.
The big problem was how all my things were treated at the warehouse. A number of boxes arrived severely beaten up, two boxes were lost, and a number of furniture items were damaged. The two boxes they lost contained a large number of DVDs but also photo albums and scrapbooks, obviously not anything you could ever put a price on. One item was a framed, autographed Playbill and set of photos from a Broadway show I saw during my honeymoon. High sentimental value, low real-​life cost. Thanks for losing that forever, guys.
I had to file a claim not only for my shipment being late, but also for various damages and ALSO for my missing boxes.
I was lied to from the very beginning about a number of things, my belongings were clearly treated as if they did not matter, and I was charged $ 4400 for what has been one of the worst experiences with a company I have ever endured.
I cannot stress enough how much you should avoid these companies – ABC for their failure to plan and worse, the way they treated my belongings, and Allied for orchestrating this disaster and being completely inept overall.