N.L. Wilson Moving & Storage

WARNING! Do not use this moving company. They damaged my personal items totaling over $ 5,000. The general manager, Mark Drier, sent a letter blaming me for the damages incurred during the move and enclosed a check for $ 50 to repair a $ 2800 wooden bench. They broke a vintage Kenwood stereo system I’ve had for over 30 years and moved 5 previous times, without incident. They also cracked a custom painted glass sink bowl by placing a metal grill rotisserie and chistmas lights on top of the bowl. They most definitely took advantage of a recently widowed woman. I trusted they would take care and be responsible for my treasured and valuable items. Unfortunately, this was not the case.

Overall the move was okay, but if something gets damaged they will not repair or replace it. Their claims department is the absolute worst and does not follow through. And based upon the other reviews, the number of incidents involving damage is fairly high.

NL Wilson was hired to load an Old Dominion trailer, as I recently moved to Plano, TX. Upon arrival in Plano, there were numerous damages to my personal belongings. The company that I hired in Plano, Wildcat Movers, brought me into the trailer to view the damages. My desk has two large gashes in the wood, and part of the desk is broken. Also, there were damages to the foot board of my NEW bed frame. Sturdy Wardrobe Boxes were crushed — as they placed an aprox. 60 lb coffee table on the boxes. I have over 30 photos of the damages. I contacted Mark at NL Wilson the day it occurred. He tried to blame Old Dominion not having air ride suspension. Air suspension has nothing to do with the poor loading job that they did. The suspension does not move coffee tables on top of wardrobe boxes. Mark said that he would submit my claim. The move occurred on September 3. Today is September 26. I have left four messages for Mark to follow up on the claim, and he will not return my calls.
The least he can do is refund the $ 329.50 that I paid for the poor services rendered.

Excellent service!!! These people really care about making your move as pleasurable as moving can be!

The price was right, but in the end our experience was poor. There were damages and photos taken of some damage by the delivery crew. We were told we had «plenty of time after delivery to inspect everything» and make a consolidated claim if additional damages were found. There were more damages.
Unfortunately when we did make that claim, Stevens Worldwide denied the claims «because there was nothing noted on the delivery paperwork/​bill of lading.» So the lesson here is don’t listen to the «you have 6 months to make a claim reassurance.» Instead examine and mark EVERYTHING that has any sort of damage on the bill of lading. You will be tired, and the delivery crew will be tired, but don’t give in, examine everything despite how it may slow down the unloading process.
They should have brought another pair of hands as the delivery went into the dark of night. I feel bad writing this, cause it will make a tough delivery job, even tougher and slower than it should be, but it needs to be said. Again, don’t sign until you note damages because anything not noted at delivery will forever be your un-​reimbursable souvenir of the moving adventure.
Now that said, on a prior move, with different big national carrier, we had no problem submitting a claim for damages not noted on the bill of lading. So it’s a Stevens Worldwide policy problem, but it’s also associates like NL Wilson Moving & Storage that were responsible for the damage and the misleading reassurances on the claims process.
What makes this even more frustrating is the fact that we paid more for insurance to be covered at the maximum level. That was money down the drain.

Unbelievable moving experience. Moving is stressful and movers are notorious for making it worse. Not NL Wilson. They made moving fun! They were professional, courteous, polite, careful with all of our family’s treasures, and meticulously covered the floors, stairs, bannisters, and doorjambs so that nothing was harmed in the move. The crew we had was hardworking and quick! I would highly recommend NL Wilson for anyone who needs a mover.